Remote Customer Service Representative – Fueling Industry Dispatch & Maintenance Support at brighthush

About brighthush and the Fueling Industry

brighthush is a leading provider of maintenance and dispatch solutions for the fueling industry. With a mission to keep gas stations running smoothly, we empower service teams to resolve equipment and maintenance issues quickly and efficiently. Our remote customer service representatives are the frontline of our operation, ensuring that every call is answered with professionalism, accuracy, and a commitment to customer satisfaction.

Why Join brighthush?

At brighthush, we believe that great work deserves recognition. Our culture blends high performance with a supportive, collaborative environment. As a remote team member, you’ll enjoy the flexibility of working from home while being part of a fast‑paced contact center that values innovation, continuous learning, and career advancement.

Key Highlights

• Fully remote position – no commute, flexible work environment.
• Competitive hourly rate starting at $18.00.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• 401(k) with company match, paid vacation, sick leave, and holiday pay.
• Structured training program, ongoing coaching, and clear pathways to growth.
• Employee recognition program with kudos, badges, and redeemable coins.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the first point of contact for gas station owners and operators experiencing equipment or maintenance issues. Your role will involve:

• Answering inbound calls from customers 24/7, providing courteous and professional service.
• Documenting issues accurately in our case management system, ensuring all relevant details are captured.
• Creating and updating service cases to track the status of each request from initiation to resolution.
• Coordinating dispatch of qualified contractors to customer locations, scheduling appointments, and confirming arrival times.
• Facilitating communication between customers, contractors, and internal teams to keep everyone informed.
• Following established procedures and on‑screen instructions to maintain compliance and quality standards.
• Managing multiple tasks simultaneously, prioritizing requests during peak periods, and ensuring no detail is overlooked.
• Learning and mastering multiple software systems, industry terminology, and best practices.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center or dispatch environment.
• Strong verbal communication skills and a friendly, solution‑oriented demeanor.
• Dependable, punctual, and able to maintain a high level of attendance.
• Excellent organizational skills with a keen eye for detail and accuracy.
• Problem‑solving mindset and ability to prioritize tasks effectively.
• Comfortable learning new software, procedures, and industry terminology.
• Basic computer proficiency: Microsoft Office, Outlook, internet navigation, and data entry.
• Successful completion of computer skills testing, training evaluations, and a trial service period.
• Pass a pre‑employment drug screen and background check.

Preferred Qualifications

• Experience in the fueling or petroleum industry.
• Bilingual proficiency (Spanish or another language) – a plus but not required.
• Previous dispatch or field service coordination experience.
• Knowledge of service case management systems.

Skills & Competencies

• Exceptional customer service orientation.
• Strong multitasking and time‑management abilities.
• Proficiency with headset and phone systems.
• Adaptability to a fast‑paced, high‑volume environment.
• Team collaboration and cross‑functional communication.
• Self‑motivation and a proactive approach to problem solving.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you gain experience, you’ll have the chance to transition into:

• Technical Support – troubleshooting complex equipment issues.
• Project Management – overseeing large‑scale maintenance projects.
• Training – sharing your expertise with new hires.
• Leadership – managing teams and shaping the future of our customer service operations.

Our structured training program includes small‑group sessions, one‑on‑one coaching, and continuous performance feedback. We also offer access to online learning resources, certifications, and industry conferences to keep your skills sharp.

Work Environment & Culture at brighthush

Working remotely from home means you’ll have the freedom to design a workspace that suits your needs. We provide:

• Company‑provided computer and headset.
• High‑speed internet stipend to ensure reliable connectivity.
• Flexible scheduling options: morning, swing, and evening shifts to fit your lifestyle.
• Regular virtual team meetings, social events, and recognition ceremonies.
• A culture that values transparency, innovation, and mutual respect.

Compensation & Benefits

Our compensation package is designed to reward performance and support your well‑being:

• Hourly rate starting at $18.00, with opportunities for overtime and shift differentials.
• Full medical, dental, vision, and life insurance coverage.
• Long‑term disability insurance.
• Paid vacation, sick leave, and holiday pay.
• 401(k) plan with company match.
• Referral bonuses for bringing talented friends into the team.
• Wellness programs, including gym memberships and mental health resources.
• Employee recognition program: earn kudos, badges, and coins redeemable for gift cards.

How to Apply

Ready to take the next step in your customer service career? Submit your application through our online portal and join a team that values your contributions and invests in your growth.

Apply to this Remote Customer Service Representative position at brighthush

Conclusion

At brighthush, every call is an opportunity to make a difference in the fueling industry. If you thrive in a dynamic, fast‑paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we want to hear from you. Join us and help keep gas stations running smoothly while building a rewarding career from the comfort of your home.