Senior Strategic Customer Success Data Analyst – Client Analytics & Insight Leadership

About brighthush

brighthush is a global leader in mission‑critical background screening solutions, trusted by Fortune 100 and Global 500 brands worldwide. We empower our clients to make smarter, faster, and safer hiring decisions by delivering data‑driven insights, cutting‑edge technology, and unparalleled customer service. Our culture is built on empathy, integrity, and a relentless focus on continuous improvement. As we accelerate our technology transformation, we’re looking for passionate, analytical thinkers who thrive in a fast‑moving, collaborative environment.

Role Overview

As a Senior Strategic Customer Success Data Analyst, you will be the analytical bridge between our high‑value accounts and our internal teams. You will partner with account leaders to uncover client needs, design data‑driven strategies, and deliver actionable insights that drive account performance, adoption, and retention. Your work will directly influence the success of our clients and the growth of brighthush’s market leadership.

Key Responsibilities

• Monitor service levels, client satisfaction, and usage activity to proactively identify risks and opportunities.
• Design, build, and maintain complex dashboards and reports using Excel, Power BI, Salesforce, and proprietary internal systems.
• Identify data quality issues, recommend corrective actions, and ensure data integrity across all client datasets.
• Collaborate with cross‑functional teams—Product, Engineering, Sales, and Support—to support new solutions and provide technical guidance.
• Prepare and present analytical insights for Quarterly Business Reviews (QBRs) and other client‑specific analyses.
• Work closely with development and project teams in a fast‑paced environment to deliver data‑driven solutions on schedule.
• Manage data integration pipelines, ensuring efficient extraction, transformation, and loading (ETL) of data.
• Build and nurture relationships with account representatives at all levels to ensure seamless communication.
• Conduct root‑cause analysis on contact drivers to prioritize optimization opportunities.
• Develop and maintain client‑specific SOPs, process documentation, and workflows.
• Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges.
• Test product enhancements or features to ensure successful implementation for client programs.
• Partner with Directors to strengthen relationships and drive client success.
• Perform research and analysis for both internal and external stakeholders to support data‑driven decision‑making.
• Ensure timely resolution of service tickets and monitor ticket progress for closure.
• Verify billing accuracy, identify discrepancies, and recommend solutions for invoicing issues.
• Track and report on trends to inform regular account reviews.
• Keep client fact sheets updated and relevant to reflect changing needs.
• Gather customer feedback and make recommendations to enhance products and services.
• Provide training and create job aids for both departmental and customer needs.
• Address and resolve customer escalations promptly.
• Perform other duties as assigned by management to support team and client objectives.

Essential Qualifications

• High School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a related field.
• Proven expertise in data analysis, reporting, and customer success, with 2–4 years of experience in an analytics/reporting role.
• Strong proficiency in MS Excel, MS Teams, and Salesforce CRM; experience with Business Intelligence (BI) tools is a plus.
• Exceptional written and verbal communication skills, with the ability to present complex data in a clear, actionable, and insightful manner.
• Ability to work effectively in a cross‑functional team environment, adapting to rapid changes and multiple priorities.
• Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks.
• Strong analytical mindset with a passion for turning data into business value.
• Experience with data visualization tools (Power BI, Tableau, or similar) and data integration concepts.
• Proficiency in SQL or other query languages is highly desirable.
• Comfortable working in a 100% remote setting with occasional travel to client sites within the United States.

Preferred Qualifications

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related discipline.
• Experience in the background screening, HR tech, or enterprise SaaS industry.
• Knowledge of data governance, data quality frameworks, and compliance standards.
• Project management experience, including Agile or Scrum methodologies.
• Previous exposure to customer success or account management functions.

Skills & Competencies

• Data Analysis & Interpretation
• Dashboard & Report Development
• Data Quality Management
• Cross‑Functional Collaboration
• Client Relationship Management
• Problem Solving & Root Cause Analysis
• Communication & Presentation
• Time Management & Prioritization
• Adaptability & Continuous Learning
• Technical Proficiency (Excel, Power BI, Salesforce, SQL)

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as our business success. As a Senior Strategic Customer Success Data Analyst, you will:

• Lead high‑impact projects that shape the future of our client success strategy.
• Mentor junior analysts and contribute to the development of internal training programs.
• Participate in cross‑departmental initiatives, gaining exposure to product development, sales strategy, and operations.
• Access to continuous learning resources, including certifications in Power BI, Salesforce, and advanced analytics.
• Opportunity to transition into leadership roles such as Customer Success Manager, Analytics Lead, or Product Analyst.

Work Environment & Company Culture

brighthush is committed to fostering an inclusive, collaborative, and innovative workplace. Our remote-first culture means you can work from anywhere in the United States while staying connected through:

• Regular virtual town halls and team‑building events.
• Open communication channels with leadership and peers.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates diversity, equity, and belonging.
• Recognition programs that reward high performance and innovation.

Compensation & Benefits

We offer a competitive base salary ranging from $55,000 to $70,000 annually, commensurate with experience and skill set. In addition, you will receive:

• Medical, Vision, and Dental insurance plans.
• 401(k) plan with employer match.
• Employee Stock Purchase Plan (ESPP).
• Competitive paid time off (PTO) and 9 paid company holidays.
• Access to cutting‑edge technology and continuous learning opportunities.
• Support for remote work setup and occasional travel expenses.
• Performance bonuses and career‑development incentives.

How to Apply

Ready to take the next step in your career and help shape the future of client success at brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and impact.

Apply to this role

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.