Seasoned Danish‑Fluent Customer Support Specialist – Hybrid Remote & Onsite Roles in Portugal at brighthush

About brighthush

brighthush stands at the forefront of the customer experience revolution, partnering with some of the world’s most iconic automotive, digital services, and technology brands. With a footprint that spans more than 30 countries, we have earned a reputation for delivering world‑class support that turns ordinary interactions into unforgettable journeys. Our mission is simple yet powerful: to create customer experiences that ignite loyalty, fuel growth, and turn users into passionate brand advocates.

As a Danish‑speaking Customer Support Specialist, you will be the linchpin of this mission. Whether you work from the comfort of your home in mainland Portugal or from our vibrant Lisbon office, you will help customers across continents experience the highest level of service. At brighthush, we champion an inclusive culture where every voice is heard, every idea is valued, and every employee can grow both personally and professionally.

Why Join brighthush?

• Global Impact: Work with renowned brands in the automotive, digital, and technology sectors, influencing millions of customers worldwide.
• Flexibility: Choose between remote work from mainland Portugal or onsite collaboration in Lisbon, with a hybrid model that supports your lifestyle.
• Career Growth: Access to continuous learning, mentorship, and clear advancement pathways that empower you to reach new heights.
• Inclusive Culture: A diverse, supportive community that celebrates differences and encourages innovation at every level.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits that reward your expertise.

Key Responsibilities

As a Danish‑speaking Customer Support Specialist, you will be responsible for delivering exceptional service across multiple channels and project areas. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat in Danish and English, ensuring a consistent tone and high quality of service.
• Providing accurate, up‑to‑date information on product features, digital tools, and account‑related topics, turning questions into opportunities for delight.
• Escalating complex issues to the appropriate internal teams while maintaining a proactive follow‑up cadence that keeps customers informed.
• Maintaining detailed, up‑to‑date records in our CRM system, ensuring data integrity and enabling seamless handoffs.
• Collaborating with cross‑functional teams—sales, product, technical support—to resolve customer challenges and drive continuous improvement.
• Contributing to knowledge base articles, FAQs, and best‑practice guides that empower both customers and teammates.
• Participating in continuous improvement initiatives to enhance service quality, reduce resolution time, and elevate the overall customer experience.

Project‑Specific Duties

Depending on your profile and preference, you may be assigned to one of the following project areas:

1. Automotive Support (Remote from Mainland Portugal)

• Assist customers with inquiries related to automotive products and services, including vehicle features, digital tools, and account‑related topics.
• Guide users through troubleshooting steps, ensuring a smooth and reassuring experience.
• Maintain a high‑quality customer experience through phone, email, or chat, while adhering to brand guidelines.

2. Digital Services / Customer Care (Onsite in Lisbon)

• Support users with account management, subscriptions, and service‑related questions, ensuring clarity and satisfaction.
• Deliver friendly, solution‑oriented assistance that reflects the brand’s commitment to excellence.
• Handle inquiries via phone, email, and chat, while collaborating with the digital services team to refine processes.

3. Sales & Client Support – Technology Sector (Onsite in Lisbon)

• Engage with potential customers, identify business needs, and present tailored solutions that drive value.
• Maintain strong customer relationships, ensuring repeat business and high satisfaction scores.
• Achieve performance targets while upholding the highest standards of professionalism and integrity.

Essential Qualifications

• Fluent Danish (C1/C2 level): Ability to converse, read, and write in Danish with ease, enabling seamless communication with our Danish‑speaking customers.
• Good command of English (B2+): Comfortable communicating in English for internal collaboration and cross‑border teamwork.
• Strong communication skills: Clear, concise, and empathetic communication across all channels, both written and verbal.
• Problem‑solving mindset: Ability to analyze issues, identify root causes, and propose effective, scalable solutions.
• Customer‑oriented mindset: Passion for delivering outstanding service and exceeding expectations.
• Digital fluency: Comfortable using CRM systems, knowledge bases, and collaboration tools to manage customer interactions.
• EU citizenship or valid work permit for Portugal: Legal eligibility to work in Portugal.

Preferred Qualifications

• Experience in a customer support role within the automotive, digital services, or technology industries.
• Knowledge of customer support best practices and quality metrics such as CSAT, NPS, and first‑contact resolution.
• Experience with remote work tools and virtual collaboration platforms (e.g., Teams, Slack, Zoom).
• Multilingual abilities beyond Danish and English, adding value to a global customer base.
• Previous exposure to a global, multicultural team environment, demonstrating adaptability and cultural sensitivity.

Skills & Competencies

• Excellent verbal and written communication in Danish and English.
• Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and knowledge‑base systems.
• Strong analytical and troubleshooting skills, with a data‑driven approach to problem resolution.
• Time‑management and organizational abilities to handle multiple priorities without compromising quality.
• Adaptability to changing processes, technologies, and customer expectations.
• Team player with a collaborative spirit and a willingness to share knowledge and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning is the key to both personal and professional success. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your integration into the team.
• Regular training sessions on product knowledge, customer experience best practices, and emerging technologies.
• Opportunities to cross‑train in other support or product areas, broadening your skill set and career options.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Participation in innovation labs and hackathons that allow you to shape the future of customer support and influence product direction.

Work Environment & Company Culture

brighthush prides itself on a culture that blends professionalism with a relaxed, inclusive atmosphere. Highlights include:

• Open communication channels and transparent decision‑making that empower every team member.
• Regular team‑building events, both virtual and in‑person, that foster camaraderie and collaboration.
• Flexible work hours and a hybrid model that supports work‑life balance and personal well‑being.
• Commitment to sustainability and community engagement, encouraging employees to give back.
• Recognition programs that celebrate achievements, milestones, and the collective success of the team.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and role, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for customer support roles in Portugal.
• Performance‑based bonuses tied to quality and customer satisfaction metrics.
• Health and dental insurance coverage for you and your dependents.
• Paid vacation, public holidays, and sick leave, ensuring you have time to recharge.
• Professional development budget for courses, certifications, and conferences that advance your career.
• Employee wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote‑work support, including home‑office stipends.
• Company‑sponsored social events, team outings, and holiday celebrations that build community.

How to Apply

If you are ready to take the next step in your career and join a dynamic, international team that values your expertise, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal candidate for this role.

We look forward to welcoming you to the brighthush family and embarking on a journey of growth, innovation, and exceptional customer experiences together.