Seasoned Remote Customer Support & Sales Specialist – Unlimited Commission, Flexible Hours, Career Advancement in the UK Sports & Awards Industry with brighthush

About brighthush

brighthush is more than a supplier of trophies and commemorative products – we are the heartbeat of celebration across the United Kingdom. With a heritage that stretches back over four decades, we have evolved from a modest family‑owned shop into a digitally‑first powerhouse that delivers over 15,000 award designs, customised to the exacting standards of clubs, leagues, and corporate partners. Our mission is simple yet profound: to give every customer the feeling of a local boutique while leveraging national expertise, all through a cloud‑based platform that connects people, technology, and passion.

In an era where the sports, leisure, and lifestyle sectors are rapidly digitising, brighthush stands out by marrying heritage with innovation. We empower our customers to browse, customise, and order with the convenience of same‑day shipping, all from the comfort of their own homes or offices. Our success is built on three pillars: exceptional product quality, unrivalled customer service, and a culture that celebrates every achievement, no matter how big or small.

Why Join brighthush?

At brighthush, we believe that the people behind the products are what truly set us apart. As a Remote Customer Support & Sales Specialist, you will be the face of our brand, the first point of contact for clubs, leagues, and corporate clients, and the catalyst that turns a simple inquiry into a memorable experience. We offer a role that is as rewarding as it is flexible – a part‑time, permanent position that allows you to work from home during your spare hours, while earning an uncapped commission on every sale you generate. Whether you are a seasoned sales professional or just starting out, this role provides a unique opportunity to build a lucrative income stream, develop customer‑centric skills, and grow your career within a forward‑thinking organisation.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential customers across the UK using digital tools, social media, and industry networks to generate qualified leads.
• Territory Management: Own a defined geographic area, ensuring consistent coverage, follow‑up, and relationship building with clubs, leagues, and corporate clients.
• Customer Journey Support: Guide prospects from initial inquiry to final purchase, providing expert advice on product selection, customisation, and pricing.
• Brand Ambassador: Represent brighthush’s values and ethos in every interaction, acting as the company’s eyes and ears on the ground.
• Target Achievement: Meet or exceed monthly sales targets, contributing to overall revenue growth and team success.
• Feedback Loop: Collect and relay customer insights to product and marketing teams, helping refine offerings and improve service quality.
• Data Management: Maintain accurate records in our CRM, ensuring all customer interactions and sales activities are logged and tracked.
• Collaboration: Work closely with marketing, logistics, and product teams to ensure a seamless customer experience from order to delivery.

Essential Qualifications

• Strong, confident communication skills with a friendly, approachable demeanor.
• Proficiency with internet‑based tools, CRM systems, and data entry.
• Organised, disciplined, and self‑motivated, capable of managing time effectively in a remote setting.
• Passion for sports, leisure, or related pastimes, with an understanding of the community’s needs.
• Reliable home office setup: high‑speed internet, a dedicated computer, a clear phone line, and a quiet workspace.
• Basic understanding of e‑commerce platforms and online order management.

Preferred Qualifications

• Previous experience in sales, customer support, or a related field.
• Knowledge of the UK sports and leisure market, including key clubs, leagues, and corporate partners.
• Familiarity with commission‑based compensation structures.
• Experience with CRM platforms such as HubSpot, Salesforce, or Zoho.
• Knowledge of digital marketing tools (e.g., LinkedIn Sales Navigator, Facebook Ads).

Skills & Competencies

• Communication: Clear, persuasive, and empathetic, both written and verbal.
• Tech Savviness: Comfortable navigating cloud‑based software, CRM tools, and digital communication channels.
• Problem‑Solving: Ability to address customer concerns swiftly and creatively.
• Adaptability: Thrive in a fast‑moving environment with evolving product lines and market trends.
• Team Collaboration: Work seamlessly with marketing, logistics, and product teams to deliver a cohesive customer experience.
• Time Management: Prioritise tasks effectively in a remote, self‑directed work environment.
• Analytical Thinking: Interpret sales data and customer feedback to drive continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Remote Customer Support & Sales Specialist, you will enjoy a structured yet flexible career trajectory:

• Comprehensive onboarding and ongoing training covering product knowledge, sales techniques, and customer service best practices.
• Monthly coaching sessions and performance reviews to refine skills and set ambitious goals.
• Exposure to cross‑functional projects, such as marketing campaigns, product launches, and regional expansion initiatives.
• Opportunities to transition into senior sales roles, account management, or even leadership positions within the organisation.
• Access to a network of industry professionals, conferences, and workshops that broaden your expertise and market insight.
• Mentorship from experienced leaders who are passionate about your growth and success.

Work Environment & Company Culture

brighthush champions a culture of flexibility, innovation, and community. Working remotely means you can:

• Choose your own schedule, balancing work with personal commitments.
• Collaborate with a diverse, passionate team through virtual meetings, chat platforms, and shared project dashboards.
• Participate in quarterly virtual town halls and team‑building events that keep the spirit of camaraderie alive.
• Contribute to a brand that celebrates achievements, fostering a sense of purpose and pride in every interaction.
• Enjoy a supportive environment that values initiative, creativity, and continuous learning.

Compensation, Perks & Benefits

Our compensation model is designed to reward performance and dedication:

• Uncapped Commission: Earn a generous commission on every sale, with no ceiling on your earnings.
• Commission paid on retained business, ensuring long‑term rewards for repeat customers.
• Performance‑based bonus schemes after six months of consistent achievement.
• Full training and ongoing support from experienced mentors.
• Access to cloud‑based software that allows you to work from anywhere, at any time.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Employee discounts on brighthush products and partner services.
• Flexible work‑from‑home policy, with the option to work on-site at our central hub if desired.
• Annual professional development stipend for courses, certifications, or conferences.

How to Apply

Ready to join a forward‑thinking team that values your initiative and rewards your success? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role now

Closing Statement

At brighthush, we celebrate the spirit of achievement and the power of community. As a Remote Customer Support & Sales Specialist, you’ll be at the forefront of connecting people with the trophies and awards that honour their victories. If you’re driven, tech‑savvy, and eager to build a rewarding career from the comfort of your home, we want to hear from you. Join us, and let’s make every milestone memorable together.