Seasoned Equine Customer Service Specialist – Remote – Champion Horse Health & Wellness Advocate – Drive Equine Wellness at brighthush

Welcome to brighthush – Where Horses Thrive and Passionate Professionals Shine

At brighthush, we’re more than a brand; we’re a movement dedicated to elevating equine health worldwide. With a legacy spanning over 25 years, we fuse scientific rigor, cutting‑edge technology, and a customer‑first ethos to deliver premium supplements, equipment, and knowledge that empower horse owners, trainers, and caretakers. Our mission is simple yet profound: to create a world where every horse is healthy, happy, and ready to perform at its best.

When you join brighthush, you become part of a vibrant community that celebrates the bond between humans and horses. We champion diversity, foster collaboration, and reward ownership of ideas. If you’re eager to make a tangible impact, grow your career, and help shape the future of equine wellness, you’ll find a home here.

Why brighthush is the Ideal Remote Workplace for Equine Enthusiasts

• Fully Remote, Flexible Hours – Work from anywhere with a schedule that accommodates evenings and weekends.
• Competitive Compensation – $17 per hour, with performance‑based bonuses and a clear path to higher earnings.
• Comprehensive Benefits – Health, dental, vision, life, disability, 401(k) with company match, wellness programs, and more.
• Exclusive Discounts – 20% off brighthush.com, pet insurance, and other partner offers.

Key Responsibilities

As a seasoned Equine Customer Service Specialist, you will be the frontline advocate for our horse‑care community. Your daily tasks will include:

• Providing expert, empathetic support to horse owners, trainers, and veterinarians via phone, email, and live chat.
• Diagnosing product or service inquiries and delivering clear, actionable solutions that align with our brand’s commitment to excellence.
• Collaborating with the Product Development and Quality Assurance teams to relay customer feedback and help shape future offerings.
• Maintaining accurate, up‑to‑date records in our CRM system, ensuring every interaction is logged and followed up promptly.
• Monitoring and reporting on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participating in regular training sessions to stay current on new products, industry regulations, and best practices in equine health.
• Acting as a brand ambassador by sharing success stories, testimonials, and educational content across social media and community forums.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, passion, and professionalism:

• Minimum of 3 years in a customer‑service role, preferably within the equine, veterinary, or related animal‑care industry.
• Strong knowledge of equine anatomy, nutrition, and common health issues.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent written and verbal communication skills, with the ability to translate technical information into customer‑friendly language.
• Demonstrated problem‑solving skills and a proactive approach to resolving complex inquiries.
• Ability to work independently in a remote environment, managing time effectively and meeting deadlines.
• High level of professionalism, integrity, and a genuine passion for horse welfare.

Preferred Qualifications

These additional credentials will set you apart:

• Experience in a B2B or wholesale equine supply environment.
• Background in veterinary medicine, equine science, or a related field.
• Multilingual abilities, especially in Spanish or French, to serve a broader customer base.
• Previous experience with e‑commerce platforms and order fulfillment processes.
• Knowledge of industry regulations such as the Veterinary Feed Directive (VFD) or the Animal Welfare Act.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset – Always putting the horse and owner first.
• Analytical Thinking – Interpreting data to improve service quality.
• Adaptability – Thriving in a fast‑moving, evolving product landscape.
• Team Collaboration – Working seamlessly with cross‑functional teams.
• Time Management – Prioritizing tasks in a remote setting.
• Technical Proficiency – Navigating CRM, knowledge bases, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous development. As a seasoned specialist, you will:

• Advance to a Senior Customer Success Manager role, overseeing a team of specialists and shaping customer‑experience strategy.
• Transition into Product Development or Quality Assurance, leveraging your frontline insights to influence product design.
• Participate in our internal “Equine Wellness Academy,” offering courses on advanced nutrition, biomechanics, and veterinary science.
• Attend industry conferences, webinars, and workshops at no cost, keeping you at the forefront of equine health trends.
• Earn certifications such as Certified Equine Nutritionist (CEN) or Certified Veterinary Technician (CVT) through our partnership with accredited institutions.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared love for horses. You’ll experience:

• A flat organizational structure that encourages open dialogue and rapid decision‑making.
• Weekly virtual “Coffee & Knowledge” sessions where team members share insights, challenges, and wins.
• A commitment to work‑life balance, with generous paid time off and mental‑health resources.
• Regular recognition programs that celebrate both individual and team achievements.
• A vibrant online community where employees can connect, collaborate, and celebrate milestones.

Compensation, Perks, and Benefits

We offer a comprehensive package designed to support your well‑being and professional growth:

• Competitive hourly rate of $17, with quarterly performance bonuses based on customer satisfaction metrics.
• Full health, dental, and vision coverage, including telehealth services.
• Life and disability insurance, with a 401(k) plan featuring a company match up to 4%.
• Wellness stipend for gym memberships, yoga classes, or equine‑related activities.
• Annual stipend for professional development courses, certifications, or conference attendance.
• 20% discount on all brighthush.com products and partner services.
• Pet insurance coverage for your equine or other pets.

How to Apply

Ready to make a difference in the world of equine health? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to hear how your experience and passion align with brighthush’s mission.