Seasoned Executive Virtual Assistant & Customer Experience Champion – Business Operations & Lead Management for brighthush Family Entertainment Expansion

About brighthush

brighthush is more than a destination; it’s a vibrant, family‑centric ecosystem that sparks curiosity, nurtures learning, and creates unforgettable moments for children and their parents. From interactive exhibits that ignite imagination to themed events that bring communities together, brighthush blends education and entertainment into a seamless experience that resonates across generations. As we expand our footprint nationwide, we’re seeking a proactive, organized, and customer‑focused Executive Virtual Assistant to join our remote operations team and help us scale our impact.

Why Join brighthush?

At brighthush, we celebrate creativity, collaboration, and continuous improvement. Our remote culture is built on trust, transparency, and a shared passion for delivering joy to families. You’ll enjoy flexible hours, a supportive virtual community, and the chance to influence the customer journey from day one. Whether you’re a seasoned VA or a rising star in operations, brighthush offers a platform to grow, innovate, and make a tangible difference.

Key Responsibilities

1. Customer Communication, Booking Support & Follow‑Up

• Serve as the first point of contact for all customer inquiries—calls, emails, voicemails, and online chats—responding promptly and professionally.
• Provide detailed information on birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Track and manage all booking inquiries, missed calls, abandoned reservations, and prospective leads, converting interest into confirmed bookings.
• Maintain accurate, up‑to‑date customer notes and communication logs across all channels to ensure consistency and seamless handoffs.
• Identify and flag complaints, exceptions, or escalations that require higher‑level attention, ensuring timely resolution.
• Use data insights to recommend improvements to the booking process and customer experience.

2. Lead Tracking, Outreach & Relationship Coordination

• Organize CRM contacts, opportunities, notes, pipeline stages, next steps, and follow‑up dates for easy team access.
• Own the follow‑up list, moving active leads through the pipeline until they are booked, completed, or appropriately closed.
• Research and reach out to schools, PTOs, daycares, preschools, homeschool groups, sports clubs, churches, and community partners to build new relationships.
• Support group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
• Provide concise, actionable updates on outreach status, open opportunities, pending decisions, and next actions.
• Collaborate with the marketing team to align outreach messaging with brand voice and seasonal campaigns.

3. Executive VA & Business Operations Support

• Coordinate approved customer email campaigns, audience lists, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the marketing content calendar, schedule approved social media posts, and assist with simple graphics and promotional materials.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Keep trackers, shared files, templates, task lists, documentation, and SOPs organized and up‑to‑date.
• Assist with additional administrative needs such as ordering, inventory management, payroll preparation, reporting, or website/content updates as assigned.
• Act as a liaison between remote teams and on‑site staff to ensure smooth operations across all locations.

Essential Qualifications

• Fluent spoken and written English, with a professional tone for calls, emails, and internal updates.
• Confident, approachable phone presence and willingness to engage directly with customers and partners.
• Proven experience as an Executive Virtual Assistant, Executive Assistant, Administrative VA, Operations VA, Customer Support VA, or a similar coordination role.
• Exceptional organizational skills and meticulous attention to detail across inboxes, records, shared files, and trackers.
• Strong prioritization ability—managing competing requests, meeting deadlines, and keeping multiple follow‑ups moving.
• Comfortable working independently and collaborating remotely with a U.S.-based team.
• Consistent follow‑through, sound judgment, and a proactive approach to pending tasks.
• Willingness to learn new systems, follow processes, and document or improve workflows.
• Availability for the Tuesday to Saturday U.S. Central Time schedule (overnight hours in the Philippines).
• Basic data entry and spreadsheet proficiency; ability to generate simple reports.

Preferred Experience

• Supporting a founder, executive, small business owner, or busy team.
• CRM, lead tracking, and customer follow‑up.
• Email marketing, customer segmentation, or campaign coordination.
• Content calendars, social media scheduling, Canva, or basic content creation.
• Outbound outreach, partnership coordination, or sales support.
• Hospitality, events, family entertainment, party planning, or other customer‑facing businesses.
• Experience with booking/POS systems and employee scheduling tools.

Tools & Platforms

While familiarity with every platform is not required, we value resourcefulness and a willingness to learn. You may work with tools such as CRM and email marketing systems, business phone management, booking/POS, employee scheduling and payroll, Google Workspace, shared file management, workflow tracking, content creation, and website administration. Current systems include Brevo, Nextiva, LilyPad, Homebase, Google Workspace, Airtable, Google Drive, Canva, ChatGPT, and Base44.

What Success Looks Like

Success at brighthush means customers receive prompt, professional responses; bookings and leads are consistently followed up; important tasks and records stay organized; outreach and marketing activities move forward; and the owner or team can rely on you to handle recurring operational work with minimal supervision. You’ll be recognized for turning inquiries into experiences, for streamlining processes, and for contributing to a culture of excellence.

Career Growth & Learning Opportunities

As brighthush expands, you’ll have the chance to:

• Take on additional responsibilities in marketing, operations, or customer experience.
• Lead projects that shape our customer journey and community outreach.
• Develop expertise in advanced CRM, email marketing, and data analytics.
• Participate in leadership training and mentorship programs.
• Contribute to the design and improvement of SOPs, workflows, and internal tools.
• Attend industry conferences, webinars, and workshops to stay ahead of trends.

Work Environment & Culture

Our remote team thrives on open communication, mutual respect, and a shared passion for creating memorable experiences. We celebrate diversity, encourage innovation, and support work‑life balance. Regular virtual check‑ins, team building activities, and a flexible schedule help us stay connected and energized. At brighthush, you’ll find a culture that values your voice, rewards initiative, and nurtures your professional growth.

Compensation & Benefits

We offer a competitive hourly rate of $5.50 per hour, with a performance‑based increase after six months. In addition to the base pay, you’ll enjoy:

• Flexible remote work from the Philippines during U.S. Central Time hours.
• Paid time off and holidays aligned with U.S. business days.
• Professional development budget for courses, certifications, or conferences.
• Access to brighthush’s family entertainment experiences at discounted rates.
• Health and wellness resources, including virtual fitness classes and mental health support.
• Participation in a company‑wide volunteer program that supports local schools and community projects.
• Regular performance reviews and clear career pathways.

How to Apply

If you’re a proactive, organized, and customer‑centric professional ready to make a real impact at a growing family entertainment brand, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Executive Virtual Assistant role.

Apply now and join a team that values creativity, collaboration, and continuous growth. Together, we’ll create unforgettable moments for families and partners across the country.