Seasoned Fluent English Customer Support Consultant – Hospitality & Travel Industry – Global Remote Opportunity at brighthush

About brighthush

brighthush is a trailblazer in the Intelligent Support-as-a-Service (ISaaS) arena, redefining how businesses connect with their customers in a digital-first world. Since 2010, we have partnered with leading technology, SaaS, software, and hardware innovators across more than 60 countries, delivering multilingual support that spans 60 languages. Our mission is simple yet powerful: empower companies to build lasting customer loyalty, reduce churn, and accelerate growth through secure, scalable, and highly personalized support solutions.

What sets brighthush apart is our people‑first philosophy. We believe that the best customer experiences are born from empowered, continuously learning teams. Whether you’re a seasoned professional or a recent graduate, you’ll find a culture that celebrates diversity, encourages curiosity, and rewards initiative. As part of our family, you’ll join a vibrant community of over 1,300 specialists who thrive on solving problems, ensuring customer satisfaction, and delivering exceptional service.

Key Responsibilities

As a Fluent English Customer Support Consultant, you will be the frontline ambassador of brighthush’s commitment to excellence. Your role will encompass a wide range of activities designed to delight customers, protect sensitive data, and drive operational efficiency.

• Deliver Outstanding Support – Handle customer inquiries across phone, chat, and email with professionalism and empathy, ensuring every interaction reflects brighthush’s commitment to excellence. You’ll be expected to resolve issues swiftly, while maintaining a calm and friendly tone.
• Build Lasting Relationships – Develop trust with clients by actively listening, anticipating needs, and providing proactive solutions that exceed expectations. You’ll become a trusted advisor for our hospitality and travel partners.
• Stay Ahead of Technology – Continuously learn and master new tools, platforms, and support workflows to keep pace with the evolving digital landscape. You’ll be encouraged to experiment with emerging technologies and share insights with the team.
• Safeguard Sensitive Data – Adhere to strict data protection protocols, handling customer information with the highest level of confidentiality and security. You’ll play a critical role in maintaining compliance with global privacy regulations.
• Apply Customer Happiness Practices – Implement the latest industry best practices, such as proactive outreach, sentiment analysis, and feedback loops, to elevate the overall customer experience. You’ll help shape our customer‑centric culture.
• Deep Product Knowledge – Maintain an in‑depth understanding of client solutions, troubleshooting common issues, and escalating complex problems to the appropriate technical teams. Your expertise will be essential for rapid issue resolution.
• Meet and Exceed KPIs – Track performance metrics (e.g., response time, resolution rate, CSAT) and consistently achieve or surpass set targets. Your data‑driven approach will help us continuously improve service quality.
• Collaborate Cross‑Functionally – Work closely with developers, product managers, and other specialists to resolve issues, share insights, and contribute to continuous improvement. Your collaboration will drive product enhancements and process optimizations.

Essential Qualifications

To thrive in this role, you should bring a blend of language proficiency, technical aptitude, and a proactive mindset.

• Fluent English Proficiency – Demonstrated C1 level or higher in both spoken and written communication, enabling you to articulate complex solutions clearly and professionally.
• Customer Support Experience – Minimum of six months in a customer support or help‑desk role, preferably within the hospitality or travel sector, providing context for the types of inquiries you’ll handle.
• Analytical & Research Skills – Ability to diagnose problems quickly and accurately, using logical reasoning and investigative techniques to uncover root causes.
• Positive, Proactive Attitude – Thrive in a fast‑paced, remote environment and take ownership of your work, consistently seeking ways to improve processes and outcomes.
• Reliable Technology Setup – Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload) to ensure seamless communication and productivity.

Preferred Qualifications

These additional qualifications will set you apart and accelerate your impact at brighthush.

• Prior experience in hospitality, logistics, or related sectors, providing a deeper understanding of industry nuances.
• Familiarity with CRM platforms (e.g., brighthush) and ticketing systems, enabling efficient issue tracking and resolution.
• Knowledge of data privacy regulations such as GDPR or CCPA, ensuring compliance and safeguarding customer data.
• Experience working in a remote, distributed team environment, demonstrating self‑discipline and strong communication skills.
• Multilingual capabilities beyond English, adding value to our global support network.

Skills & Competencies

Success in this role requires a blend of soft and technical skills, each contributing to a superior customer experience.

• Communication Excellence – Clear, concise, and empathetic communication across multiple channels, ensuring customers feel heard and understood.
• Problem‑Solving – Ability to think critically, troubleshoot, and propose effective solutions, turning challenges into opportunities for improvement.
• Time Management – Prioritize tasks, manage multiple tickets simultaneously, and meet deadlines in a fast‑moving environment.
• Adaptability – Quickly adjust to new tools, processes, and customer needs while maintaining high service quality.
• Team Collaboration – Work effectively with cross‑functional teams, sharing insights and contributing to continuous improvement initiatives.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a structured career ladder that includes:

• Mentorship programs with senior support leaders who guide you through skill enhancement and career planning.
• Access to a comprehensive learning portal featuring courses on customer experience, data privacy, advanced troubleshooting, and emerging technologies.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Specialist, or Customer Success Manager based on your interests and performance.
• Regular performance reviews that align your goals with the company’s strategic objectives, ensuring you receive constructive feedback and recognition.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Key cultural pillars include:

• Remote‑First Flexibility – Work from anywhere with a reliable internet connection, supported by a robust virtual collaboration ecosystem.
• Diversity & Inclusion – Celebrate a workforce that reflects the global communities we serve, fostering an environment where every voice is heard.
• Innovation Hub – Participate in hackathons, idea‑sharing sessions, and cross‑functional projects that drive product and process innovation.
• Well‑Being Focus – Access to mental health resources, virtual fitness classes, and flexible scheduling to maintain a healthy work‑life balance.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance options for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget to support certifications, conferences, and training.
• Equity or profit‑sharing opportunities for long‑term contributors.
• Access to a global network of support specialists, enabling knowledge exchange and peer learning.

Why Join brighthush?

By joining brighthush, you become part of a forward‑thinking organization that is reshaping the customer support landscape. You’ll work with cutting‑edge technology, collaborate with talented peers across the globe, and have the autonomy to shape how we serve our clients. Your contributions will directly influence customer satisfaction, product quality, and the overall success of our partners in the hospitality and travel industry.

Ready to Make an Impact?

If you are a passionate, customer‑centric professional with a knack for problem‑solving and a desire to grow in a dynamic, remote environment, we want to hear from you. Apply today and help us bring brighter, smarter support experiences to customers worldwide.