Seasoned Freelance Korean Language Customer Support Specialist – Remote Email Champion for Global Brands, E‑Commerce, FinTech, Travel, and HealthTech Partners

About brighthush – A Global Customer Experience Pioneer

brighthush is a leading customer experience agency that partners with high‑growth brands across e‑commerce, fintech, travel, and health‑tech sectors. With a presence in more than 30 countries and a portfolio that includes Fortune 500 companies, start‑ups, and emerging tech firms, we help our clients transform every customer interaction into a memorable brand moment. Our mission is simple yet powerful: deliver world‑class support that feels authentic, timely, and delightfully human.

As we expand our remote support network, we are looking for a dedicated, self‑motivated Freelance Korean Language Customer Support Specialist to join our vibrant, international team. This role is fully remote, giving you the freedom to work from anywhere while collaborating with colleagues across time zones.

Why This Opportunity Is Unmatched

• Fully Remote & Flexible: Work from your preferred location—home office, café, or beach—while staying connected to a global team.
• Structured Schedule: Monday to Friday, daytime shifts only—no overnight or weekend hours.
• No Phone Calls or Sales: Focus exclusively on email support, ensuring a calm, distraction‑free environment.
• Competitive Compensation: Fixed hourly rate of €10, paid promptly and transparently.
• Paid Training: Receive comprehensive onboarding and training at the same hourly rate before you start handling live tickets.
• Long‑Term Collaboration: We value stability and are looking for partners who can grow with us over time.

Key Responsibilities

As a Korean‑speaking support specialist, you will be the first point of contact for our Korean‑speaking customers. Your day‑to‑day tasks will include:

• Responding to inbound email inquiries from customers in Korean, ensuring timely and accurate resolutions.
• Escalating complex issues to the appropriate internal teams while maintaining clear communication.
• Documenting all interactions in our CRM system, following brand guidelines and compliance standards.
• Monitoring ticket queues, prioritizing high‑impact requests, and maintaining SLA targets.
• Collaborating with cross‑functional teams (product, engineering, quality assurance) to provide feedback and improve customer experience.
• Participating in regular performance reviews and training sessions to refine skills and stay updated on product changes.

Essential Qualifications

• Language Proficiency: C1 level or higher in Korean with excellent written communication skills.
• English Proficiency: Strong command of English to read and understand product documentation and internal communications.
• Freelancer Status: Ability to issue invoices and manage your own taxes and accounting.
• Reliable internet connection and a quiet workspace suitable for professional communication.
• Strong attention to detail, with a proven track record of delivering high‑quality written responses.
• Experience in customer support or a related field is a plus but not mandatory.

Preferred Qualifications

• Previous experience in a remote support role or with international brands.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of the e‑commerce or fintech sectors.
• Experience with ticketing systems and workflow automation.
• Basic understanding of data privacy regulations (GDPR, CCPA).

Skills & Competencies

• Exceptional written communication in Korean and English.
• Problem‑solving mindset with the ability to think critically under pressure.
• Time‑management skills to handle multiple tickets simultaneously.
• Adaptability to new tools, processes, and product updates.
• Team player who thrives in a collaborative, cross‑cultural environment.
• Proactive attitude – you’ll often anticipate customer needs and suggest improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a freelance specialist, you will have the opportunity to:

• Progress into a full‑time support role or a specialist position within our customer experience team.
• Take on mentorship responsibilities, guiding new hires and sharing best practices.
• Participate in advanced training modules covering product knowledge, advanced CRM techniques, and customer psychology.
• Attend virtual workshops and webinars hosted by industry experts.
• Contribute to process improvement initiatives, influencing the way we serve our global customers.

Work Environment & Culture at brighthush

Our culture is built on transparency, respect, and continuous improvement. Even though you’ll be working remotely, you’ll feel part of a close‑knit community through:

• Weekly virtual stand‑ups and team check‑ins.
• Monthly town‑hall meetings where leadership shares company updates.
• Open channels for feedback and idea sharing via Slack and Microsoft Teams.
• A culture that celebrates diversity and encourages personal growth.
• Access to a digital library of resources, including e‑books, podcasts, and industry reports.

Compensation, Perks & Benefits

While this is a freelance position, we offer a competitive and transparent compensation structure:

• Hourly rate of €10, paid bi‑weekly.
• Paid training at the same hourly rate before you begin live support.
• Flexible working hours within the defined daytime shift window.
• Access to our digital benefits portal, which includes:
• Health and wellness resources (online fitness classes, meditation guides).
• Professional development budget for courses and certifications.
• Discounts on partner products and services.

How to Apply

Ready to bring your Korean language skills and passion for customer service to a global brand? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Why brighthush?

At brighthush, we don’t just solve problems – we create experiences that resonate. By joining our remote support team, you’ll be part of a mission to elevate customer interactions worldwide, while enjoying the freedom and flexibility that comes with a freelance partnership. Your expertise will directly impact customer satisfaction, brand loyalty, and the overall success of our global clients.

We look forward to welcoming you aboard and building a brighter future together.