Seasoned French‑Speaking Customer Advisor – Remote Portugal – Champion Road Safety & Exceptional Service at brighthush

About brighthush

brighthush is more than a roadside assistance provider; we are a global safety network that empowers drivers to stay secure and confident on the road. By marrying advanced telematics, AI‑driven dispatch, and a culture of empathy, we transform every emergency call into a moment of reassurance. Our mission is simple yet profound: keep roads safer and journeys smoother by delivering instant, reliable help whenever a driver needs it. From the first click of an emergency button to the arrival of a tow truck, brighthush is there, ensuring that every interaction is handled with professionalism, compassion, and a steadfast commitment to safety.

Why brighthush?

When you join brighthush, you become part of a vibrant, international community that values diversity, innovation, and continuous learning. We empower our people to grow, innovate, and make a tangible impact on the lives of millions of drivers worldwide. Here’s what you can expect:

• Fully remote work from Portugal – with relocation support for new hires who want to experience the Portuguese lifestyle.
• Competitive compensation and a comprehensive benefits package that rewards performance and dedication.
• Structured training and clear career pathways – from entry‑level advisor to senior leadership roles.
• A culture that celebrates teamwork, creativity, and personal growth – with regular virtual events, knowledge sharing, and recognition programs.
• Global impact – your work directly contributes to safer roads across continents.

Role Overview

We are urgently looking for a French‑speaking Customer Advisor to join our support team. In this role, you will be the first line of communication for drivers who need roadside assistance. Your calm, clear, and empathetic approach will help us maintain our reputation for outstanding service and keep drivers safe on the road.

Key Responsibilities

• Answer inbound calls in French from drivers experiencing roadside emergencies.
• Use our English‑based system tools to log incidents, coordinate support, and update status in real time.
• Provide clear, step‑by‑step guidance to drivers, ensuring they feel safe and supported.
• Escalate complex situations to the appropriate teams while maintaining a calm demeanor.
• Maintain detailed call logs and documentation in compliance with company policies.
• Adhere to standard operating procedures and quality metrics.
• Participate in regular training sessions and performance reviews.
• Work flexible, rotating shifts (40 hrs/week, 24/7 operation) with a minimum of two days off per week.

Essential Qualifications

• Native or fluent French speaker (C1 level or higher).
• Minimum B2 proficiency in English.
• Excellent written and verbal communication skills in both languages.
• Strong listening skills and the ability to remain calm under pressure.
• Solution‑oriented mindset with a genuine desire to help others.
• Experience in customer service or call center environments preferred.
• Reliable internet connection and a quiet workspace for remote work.

Preferred Qualifications

• Previous experience in roadside assistance or emergency response.
• Knowledge of automotive terminology and basic troubleshooting.
• Familiarity with CRM or ticketing systems.
• Experience working in a 24/7 operational environment.

Core Competencies & Skills

• Empathy & Compassion: Ability to connect with callers and convey genuine concern.
• Problem‑Solving: Quickly assess situations and recommend effective solutions.
• Time Management: Handle multiple calls efficiently while maintaining accuracy.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work closely with dispatch, technical, and safety teams.
• Technical Proficiency: Comfortable navigating digital tools and learning new software.

Career Growth & Development

At brighthush, your professional journey is supported by a comprehensive development framework:

• Structured onboarding and ongoing training modules that cover product knowledge, soft skills, and industry best practices.
• Mentorship programs pairing you with senior advisors who share insights and guidance.
• Clear performance metrics that open doors to supervisory roles and specialized tracks.
• Opportunities to specialize in advanced support, quality assurance, or process improvement.
• Annual skill‑building workshops and certifications that keep you at the forefront of the industry.

Work Environment & Culture

Our remote teams operate in a flexible, inclusive environment that values work‑life balance. You’ll enjoy:

• Flexible scheduling to accommodate personal commitments.
• A supportive community of colleagues across multiple time zones.
• Regular virtual team events, knowledge sharing sessions, and social gatherings.
• Recognition programs that celebrate individual and team achievements.
• Access to a digital library of resources, podcasts, and industry insights.

Compensation & Benefits

While specific figures are tailored to experience and role level, brighthush offers:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses and incentives.
• Health insurance coverage from day one.
• Meal allowance of €7.23 per day plus a monthly transport stipend of €20.
• Paid training and professional development budget.
• Relocation assistance covering flight costs and temporary accommodation.
• Flexible work‑from‑home setup and ergonomic support.

Diversity & Inclusion

brighthush is committed to building a workforce that reflects the communities we serve. We celebrate differences in culture, perspective, and experience, and we actively foster an environment where everyone feels respected, heard, and empowered to contribute their best.

Technology & Tools

As a Customer Advisor, you will work with a suite of modern tools designed to streamline communication and enhance service delivery:

• CRM platform for incident logging and customer interaction history.
• Real‑time dispatch system that coordinates tow trucks and support teams.
• Collaboration tools (Slack, Teams) for internal communication.
• Analytics dashboards that track performance metrics and quality scores.

Performance Metrics & Quality Assurance

Success in this role is measured by a combination of quantitative and qualitative indicators:

• First‑call resolution rate.
• Average handling time and call wait times.
• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
• Adherence to standard operating procedures.
• Participation in continuous improvement initiatives.

Frequently Asked Questions

• What does a typical shift look like? Shifts are 8‑hour blocks that can be scheduled in the morning, afternoon, or night, depending on operational needs.
• Is there a language requirement for the support team? Yes, all advisors must be fluent in French and have a minimum B2 level in English.
• Will I receive training on the CRM system? Absolutely. All new hires complete a comprehensive onboarding program that covers our CRM, dispatch tools, and safety protocols.
• Can I work from anywhere in Portugal? Yes, as long as you have a reliable internet connection and a quiet workspace.

How to Apply

Ready to make a difference on the road? Submit your application through our portal and let brighthush help you take the next step in your career. We look forward to welcoming you to our team!