Seasoned Part‑Time Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion for a Global Retail Innovator at brighthush – Drive Exceptional Customer Journeys & Boost Loyalty

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop. With flagship stores in major cities, high‑velocity distribution centers, and a dynamic network of home offices, we deliver premium quality, unbeatable value, and cutting‑edge style to millions of customers worldwide. Our mission is simple yet powerful: to turn everyday shopping into an extraordinary experience that delights, inspires, and builds lasting relationships.

At the heart of brighthush lies a culture built on diversity, collaboration, and continuous learning. Every team member is empowered to grow, innovate, and make a tangible impact—whether that means crafting a seamless in‑store journey, optimizing a supply‑chain process, or pioneering a digital loyalty initiative. As a Fortune 100 company, brighthush offers a competitive salary, comprehensive benefits, and a clear path for career advancement.

Why Join brighthush?

When you step into the brighthush family, you become part of a vibrant, inclusive community that celebrates creativity, customer delight, and professional growth. Whether you’re working in a bustling retail location, a high‑speed distribution center, or one of our dynamic home offices, you’ll find abundant opportunities to learn, thrive, and shape the future of retail. Our commitment to employee well‑being, professional development, and innovation makes brighthush a truly rewarding place to build a career.

Position Overview

The Seasoned Part‑Time Customer Experience Coordinator is a pivotal role that blends frontline leadership with strategic customer engagement. You’ll oversee a team of Associates, ensuring every customer interaction is friendly, efficient, and aligned with brighthush’s loyalty programs. This role requires a proactive, detail‑oriented leader who can inspire associates, manage daily operations, and drive continuous improvement in customer satisfaction.

Key Responsibilities

• Lead by Example: Greet customers with a warm smile, engage in meaningful conversations, and demonstrate the highest standards of service.
• Front‑End Operations Management: Supervise front‑end Associates, assign registers, coordinate breaks, and ensure seamless POS coverage at all times.
• Training & Mentorship: Design and deliver training sessions on personalized customer interactions, loyalty program promotion, and store policies. Mentor team members to foster growth and accountability.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values and enhances the customer experience.
• Customer Issue Resolution: Address customer concerns promptly, turning potential issues into opportunities for loyalty and repeat business.
• Collaboration with Management: Work closely with store managers to set priorities, communicate progress, and provide constructive feedback.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety regulations. Support shrink reduction initiatives and safety awareness programs.
• Loyalty Program Champion: Promote credit and loyalty programs, driving enrollment and usage through engaging conversations and targeted upsells.
• Continuous Improvement: Participate in projects that enhance operational efficiency, customer satisfaction, and brand consistency.
• Additional Duties: Perform any other tasks as assigned to support the store’s success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven ability to train and develop others, fostering a culture of growth and accountability.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• High integrity, honesty, and a commitment to confidentiality.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in safety and compliance training.
• Demonstrated success in driving customer satisfaction metrics.
• Knowledge of brighthush’s brand standards and customer experience philosophy.

Core Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Decision Making
• Time Management & Prioritization
• Data‑Driven Analysis (e.g., sales reports, customer feedback)
• Adaptability & Resilience
• Conflict Resolution & Negotiation

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share insights on strategy, innovation, and customer engagement.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to online learning platforms, workshops, and certifications in retail operations and customer service.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and energetic workplace. We value:

• Open communication and transparency across all levels.
• Recognition of achievements through peer awards, spot bonuses, and performance reviews.
• Work‑life balance with flexible scheduling and paid time off.
• A culture of continuous improvement, where every team member’s ideas are heard.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $17.90 to $18.40, actual pay is determined by your experience, skills, and performance. In addition to competitive wages, brighthush offers:

• Associate discount on all brighthush merchandise.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match for full‑time and eligible part‑time staff.
• Paid parental leave, paid holidays, vacation, and sick days.
• Employee assistance programs, including counseling and financial planning.
• Discounts on childcare, pet care, and legal services.
• Opportunities for scholarships, adoption assistance, and tuition reimbursement.
• Referral bonuses for bringing talented friends and family into the brighthush family.

How to Apply

Ready to elevate your career and make a tangible difference in customer experience? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All applicants, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status, are encouraged to apply.