Senior Loss Prevention & Customer Service Associate II – Retail Security & Customer Experience Specialist – Join brighthush’s Dynamic Retail Team

About brighthush

brighthush is a global powerhouse in the off‑price retail arena, redefining value by offering premium fashion, home décor, and lifestyle products at prices that delight shoppers worldwide. With a dynamic portfolio that spans seasonal trends, timeless classics, and innovative collaborations, brighthush has earned a reputation for relentless customer focus, operational excellence, and a culture that champions diversity, teamwork, and continuous learning. Whether you step into one of our flagship stores, support our high‑velocity distribution centers, or power our omnichannel platforms, you’ll find a workplace that rewards curiosity, resilience, and a passion for delivering unforgettable experiences.

Why Join brighthush?

At brighthush, every team member is a guardian of the brand and a steward of the shopper journey. As a Loss Prevention & Customer Service Associate II, you’ll be the frontline sentinel who protects inventory, ensures a safe environment, and delivers world‑class service. This role offers a unique blend of hands‑on security tactics, customer engagement strategies, and leadership development—all within a culture that values innovation, inclusion, and personal growth.

• Hands‑on Exposure: Work directly with cutting‑edge retail security tools and customer service protocols.
• Leadership Development: Mentor junior associates, lead cross‑functional projects, and take on supervisory responsibilities.
• Transparent Career Ladder: Clear pathways from associate to supervisor, manager, and regional leadership.
• Inclusive Culture: Celebrate individuality, promote work‑life balance, and support continuous learning.

Key Responsibilities

As a Loss Prevention & Customer Service Associate II, you will partner with the District Loss Prevention Manager and store leadership to execute a spectrum of critical duties that safeguard assets and elevate the shopper experience.

• Visual Deterrence & Surveillance: Maintain a visible presence at the front of the store or in high‑traffic departments, leveraging body‑worn cameras and discreet observation to deter theft and misconduct.
• Customer Engagement: Greet shoppers with warmth, provide assistance, and channel inquiries to store management or customer service via company‑issued radios, ensuring every interaction reflects brighthush’s hospitality standards.
• Incident Response: Detect, document, and report suspicious behavior or critical incidents promptly to Loss Prevention or store leadership, facilitating swift resolution and evidence collection.
• Emergency Preparedness: Master the Store Emergency Response Guide, participate in emergency drills, and conduct safety sweeps to maintain readiness for any scenario.
• Documentation & Reporting: Accurately log incidents in AIIM Case Management, maintaining detailed records that support investigations, trend analysis, and loss prevention strategies.
• Collaboration & Communication: Work closely with store teams to reinforce brand standards, share insights, and promote a culture of safety and customer focus.
• Compliance & Professionalism: Adhere to all company policies, procedures, and uniform standards, including the use of approved body‑worn cameras and safety gear.
• Continuous Improvement: Participate in training sessions, share best practices, and contribute to the evolution of loss prevention tactics.

Essential Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of retail or security experience, with a solid grasp of loss prevention principles.
• Excellent verbal and written communication skills, capable of engaging diverse customer groups.
• Sound judgment and decisive action in high‑pressure or ambiguous situations.
• Self‑motivated, able to work independently while maintaining strong teamwork.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety sweeps.
• Proficiency in using company radios, body‑worn cameras, and basic computer applications.

Preferred Qualifications

• Experience with AIIM Case Management or similar incident reporting systems.
• Prior exposure to emergency response protocols and safety sweep procedures.
• Knowledge of retail merchandising and visual merchandising standards.
• Previous leadership or supervisory experience within a retail environment.
• Certification in loss prevention, retail security, or related fields.

Key Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive shopping experience.
• Analytical Thinking: Identify patterns, assess risks, and recommend preventive measures.
• Adaptability: Thrive in a fast‑paced retail setting with shifting priorities.
• Integrity & Ethics: Uphold brighthush’s values of honesty, respect, and accountability.
• Team Collaboration: Work effectively with store associates, management, and loss prevention teams.
• Technology Proficiency: Comfortable with radio communication, body‑worn cameras, and incident reporting software.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Loss Prevention & Customer Service Associate II, you’ll gain access to:

• Structured training programs covering loss prevention tactics, customer service excellence, and safety protocols.
• Mentorship from seasoned loss prevention managers and store leaders.
• Cross‑functional projects that broaden your skill set across merchandising, operations, and technology.
• Clear advancement pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Manager.
• Regular performance reviews and goal‑setting sessions to align your career trajectory with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush fosters an inclusive, energetic, and collaborative atmosphere. Our core values—customer focus, integrity, teamwork, and innovation—guide every interaction. You’ll experience:

• Open communication channels, including an open‑door policy with senior leadership.
• Team‑building activities, community service initiatives, and employee recognition programs.
• A flexible schedule that accommodates personal commitments while meeting store operational needs.
• Access to a vibrant employee resource network that supports professional growth and personal well‑being.

Compensation, Perks, & Benefits

While specific compensation is tailored to experience and skill level, brighthush offers a competitive hourly rate ranging from $13.50 to $18.60, with potential for overtime and performance bonuses.

Our benefits package is designed to support you and your family:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) plan with company contributions and matching for qualifying employees.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet and legal insurance options.
• Credit‑building resources and financial wellness programs.

Ready to Make an Impact?

If you’re a proactive, customer‑focused professional who thrives in a fast‑paced retail environment and is passionate about safeguarding brand integrity, we want to hear from you. Join brighthush as a Loss Prevention & Customer Service Associate II and become an integral part of a team that values innovation, collaboration, and personal growth.

Apply today and start your journey toward a rewarding career where every day brings new challenges, learning opportunities, and the chance to shape the future of retail security and customer experience.