Senior Customer Success Manager – Strategic Partnerships & Adoption Lead – Remote (US) – Champion Customer Growth, Product Adoption, and Enterprise Success at brighthush

About brighthush

brighthush is a pioneering secure multi‑cloud platform that empowers organizations worldwide to protect, govern, and collaborate on their most valuable content. Since our founding in 2008, we have democratized cloud content security for more than 22,000 customers, helping them achieve tighter data protection, robust compliance, ransomware resilience, and heightened employee productivity across any app, any cloud, anywhere. Our mission is simple: enable every organization to unlock the full potential of their data while keeping it safe.

In a world where data is the new oil, brighthush stands at the intersection of security, governance, and collaboration. We provide the invisible safety net that lets businesses innovate without fear, ensuring that every file, every document, and every conversation remains confidential, compliant, and accessible only to the right people. Our platform is engineered to scale with the most demanding enterprises, from Fortune 500 giants to fast‑growing SaaS startups, and it is trusted by industry leaders across finance, healthcare, technology, and government.

At brighthush, we believe that every role has a profound impact. Our people are the heart of our success—doers, thinkers, and collaborators who live our core values: Invested Relationships, Fiscal Prudence, and Candid Conversations. If you’re passionate about building lasting customer relationships, driving product adoption, and turning data into actionable insights, you’ll thrive here.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin that connects our customers’ strategic objectives with the transformative capabilities of brighthush. Your influence will shape revenue growth, customer advocacy, and the future of our success organization. In this role, you will:

• Drive customer satisfaction and retention at the highest level.
• Shape the customer success process, tools, and culture.
• Collaborate with cross‑functional teams to solve complex business challenges.
• Accelerate your career in a high‑growth, technology‑driven environment.
• Become a key advocate for our brand and a champion of customer success.

Key Responsibilities

• Onboarding Excellence – Lead the end‑to‑end onboarding journey for new customers, ensuring they receive best‑practice guidance, platform walkthroughs, and a clear roadmap to success.
• Product Evangelism – Become a subject‑matter expert on brighthush’s product suite, translating technical features into tangible business outcomes for each client.
• Health Monitoring – Track account performance metrics, identify risk signals, and proactively address issues to maintain a high Net Promoter Score (NPS).
• Strategic Partnerships – Collaborate with Account Managers to design and execute adoption strategies aligned with client KPIs and growth objectives.
• Upsell & Expansion – Provide post‑upsell resources, showcase additional features, and create a clear path to value for customers seeking to expand their usage.
• Process Ownership – Develop data‑driven, dynamic working documents, process playbooks, and best‑practice guides that elevate the customer success function.
• Risk & Opportunity Forecasting – Anticipate renewal risks and identify expansion opportunities throughout the customer lifecycle.
• Cross‑Functional Communication – Serve as the primary liaison between customers and internal teams, ensuring timely resolution of all inquiries.
• Technical Awareness – Stay informed on all service matters, including technical implementations, to provide accurate guidance and support.
• Renewal Success – Partner with the renewal team to secure at‑risk renewals and maintain a healthy renewal pipeline.
• Feedback Loop – Capture customer feedback on product functionality and support, and relay insights to Product and Engineering for continuous improvement.
• Best‑Practice Champion – Ensure that brighthush’s methodologies and standards are consistently applied across all customer interactions.
• Reporting & Leadership – Report directly to the Senior Manager of Customer Success, providing regular updates on account health, adoption, and revenue impact.

Essential Qualifications

• Minimum of 3 years in a customer‑facing role within SaaS or cloud‑security industry.
• Demonstrated ability to build strong, trust‑based relationships with C‑suite and technical stakeholders.
• Strong analytical mindset: proficiency in spreadsheets, BI tools, and data interpretation to drive action plans.
• Excellent communication skills—both written and verbal—across diverse audiences.
• Self‑starter with a passion for continuous learning and staying current on product developments.
• Team player who thrives in a fast‑paced, dynamic environment.
• Bachelor’s degree in Business, Computer Science, or a related field.

Preferred Qualifications

• Experience managing enterprise‑level accounts with complex, multi‑region deployments.
• Background in security or compliance, with an understanding of regulatory frameworks such as GDPR, HIPAA, or SOC 2.
• Proficiency in customer success platforms (e.g., brighthush) and CRM systems (e.g., brighthush).
• Track record of driving upsell or expansion revenue in a SaaS environment.
• Experience leading process improvement initiatives or creating customer success playbooks.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Problem Solving – Quick to diagnose issues and propose effective solutions.
• Influence & Negotiation – Skilled at guiding stakeholders toward mutually beneficial outcomes.
• Project Management – Manage multiple initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Use metrics to inform strategy and measure success.
• Customer‑Centric Mindset – Prioritize customer needs and advocate for their success.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and soft‑skill development.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear career ladder: from Customer Success Manager to Director of Customer Success, with potential to transition into Product or Sales leadership.
• Annual learning stipend for conferences, certifications, or courses.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and innovation. Our culture is built on:

• Transparency – Open communication channels and regular all‑hands meetings.
• Inclusive Community – Employee Resource Groups (ERGs) that celebrate diversity and foster belonging.
• Continuous Feedback – 360‑degree reviews and real‑time pulse surveys.
• Recognition programs that celebrate both individual and team achievements.
• Work‑life balance with flexible hours, generous PTO, and a focus on mental well‑being.

Compensation & Benefits

While specific figures may vary by location, our compensation package is competitive and designed to reward performance:

• Base salary range: $70,000 – $80,000 annually (U.S. market).
• Performance‑based bonus: Target 15% of base salary.
• Equity options (subject to role and location).
• Comprehensive benefits: health, dental, vision, 401(k) with company match, HSA, FSA.
• Paid parental and adoption leave (up to 12 weeks).
• Flexible work arrangements and generous time off.
• Well‑being resources: gym reimbursement, mental health apps, and an Employee Assistance Program.
• Technology stipend for home office setup.
• Access to brighthush’s platform with lifetime usage for personal and professional growth.

How to Apply

Ready to make a lasting impact? Submit your application through our careers portal or click the link below. We’re excited to learn how your experience and passion align with brighthush’s mission.

Apply to this role at brighthush

Join brighthush Today

At brighthush, you’re not just filling a position—you’re becoming part of a community that values innovation, integrity, and impact. If you’re driven to help customers succeed, eager to grow your career, and ready to thrive in a fast‑moving environment, we want to hear from you. Apply now and help shape the future of secure cloud collaboration.