Senior Customer Success Manager – Australian Client Engagement & Brighthush Expertise – Remote, Full‑Time – Driving Growth, Retention, and Strategic Partnerships

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses across Australia and beyond to unlock the full potential of their digital ecosystems. With a portfolio of cutting‑edge solutions that streamline operations, enhance customer experiences, and drive measurable growth, brighthush has earned a reputation for innovation, reliability, and a relentless focus on customer success. Our remote‑first culture means that talented professionals from anywhere in the world can join a collaborative, high‑impact team that values autonomy, continuous learning, and a shared commitment to excellence.

Why brighthush?

At brighthush, we believe that the key to lasting success lies in building strong, trust‑based relationships with our clients. We invest heavily in our people, offering:

• Competitive, performance‑based compensation that rewards results.
• Fully remote work from anywhere in the Philippines, with flexible scheduling that aligns with Australian business hours.
• Paid local holidays that match the Australian calendar, ensuring you stay connected with your family and community.
• Ongoing professional development, including access to industry‑leading training, certifications, and mentorship programs.
• A supportive, inclusive culture where every voice is heard and every contribution is valued.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our Australian client base. You will guide customers through every stage of their journey—from onboarding and adoption to renewal and expansion—ensuring they derive maximum value from our solutions. Your proactive, data‑driven approach will help us maintain high satisfaction scores, reduce churn, and uncover new growth opportunities.

Key Responsibilities

• Build and nurture long‑term relationships with a portfolio of Australian clients, becoming their trusted advisor.
• Lead the end‑to‑end customer onboarding process, ensuring a seamless transition from implementation to ongoing support.
• Serve as the single point of contact for assigned accounts, coordinating cross‑functional collaboration with Sales, Support, Product, and Operations.
• Monitor customer engagement, satisfaction, and overall account health using key metrics such as NPS, CSAT, and usage analytics.
• Identify and mitigate risks proactively, addressing potential churn before it escalates.
• Handle customer queries, issues, and escalations with professionalism and speed, maintaining a high level of service quality.
• Conduct regular check‑ins, business reviews, and renewal discussions to reinforce value and secure long‑term contracts.
• Spot opportunities to improve the customer experience, product adoption, and upsell potential.
• Collaborate closely with internal teams to resolve issues, share feedback, and influence product roadmap decisions.
• Maintain accurate, up‑to‑date records of all customer interactions, activities, and insights within the CRM system.
• Track and report on success metrics, providing actionable insights to leadership and stakeholders.
• Gather and communicate customer feedback to product and engineering teams, driving continuous improvement.

Essential Qualifications

• Minimum of 3 years of experience in Customer Success, Client Success, Account Management, or a similar customer‑centric role.
• Hands‑on experience with the brighthush platform and its suite of solutions.
• Proven track record of managing customer relationships and driving account growth.
• Demonstrated expertise in customer onboarding, retention, and renewal processes.
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly.
• Strong problem‑solving abilities and stakeholder management skills.
• Highly organized, detail‑oriented, and capable of juggling multiple priorities simultaneously.
• Comfortable working independently in a remote environment, with a disciplined approach to time management.
• Willingness to work Australian business hours to align with client schedules.

Preferred Qualifications

• Experience with the brighthush CRM and reporting platforms.
• Prior exposure to supporting Australian customers or businesses.
• Track record of managing multiple high‑value accounts concurrently.
• Experience handling escalations and at‑risk accounts, turning challenges into opportunities.

Skills & Competencies

• Customer‑first mindset with a passion for delivering exceptional service.
• Data‑driven decision making: ability to interpret metrics and translate insights into action.
• Strategic thinking: identifying growth opportunities and aligning them with business objectives.
• Collaboration: working effectively across cross‑functional teams in a fast‑paced environment.
• Adaptability: thriving in a dynamic, evolving product landscape.
• Resilience: maintaining composure under pressure and turning setbacks into learning moments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Senior Customer Success Manager, you will have the chance to:

• Progress to a Customer Success Leadership role, overseeing a team of managers and strategists.
• Lead cross‑functional initiatives that influence product development, marketing, and sales strategies.
• Participate in global conferences, workshops, and industry events to expand your professional network.
• Earn certifications in customer success frameworks, data analytics, and product management.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote team operates on a shared set of core values:

• Customer Obsession: Every decision is driven by the goal of delivering value to our clients.
• Ownership: We take responsibility for outcomes and hold ourselves accountable.
• Continuous Learning: We encourage curiosity, experimentation, and skill development.
• Inclusivity: Diverse perspectives are celebrated and integrated into our processes.
• Work‑Life Balance: Flexible schedules and remote work empower you to manage your personal and professional life.

Compensation & Benefits

We offer a competitive salary range of PHP 50,000 – PHP 70,000 per month, with the final figure determined by your experience and skill set. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Full remote work setup, including a stipend for home office equipment.
• Paid local holidays aligned with the Australian business calendar.
• Health and wellness benefits, including access to virtual fitness classes and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Annual company retreats and team‑building events to strengthen collaboration and camaraderie.

How to Apply

If you are a proactive, customer‑centric professional with a passion for driving success and growth, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are the ideal fit for brighthush.

Closing Statement

Join brighthush and become part of a dynamic, mission‑driven team that is redefining the way businesses connect with their customers. Your expertise will directly impact our clients’ success and shape the future of our products. Apply today and help us illuminate the path to lasting customer relationships.