Seasoned Front‑End Retail Customer Experience Coordinator & Store Operations Leader – Drive Loyalty, Boost Sales, Elevate Customer Delight, and Shape Retail Innovation at brighthush

Welcome to brighthush – Where Every Customer Journey Begins with a Smile

At brighthush, we’re more than a retailer; we’re a global movement that reimagines how people discover, shop, and experience style. With flagship stores in over 30 countries, we blend the thrill of discovery with the confidence of affordability, all while staying true to our core values of innovation, integrity, and inclusivity. Our ecosystem—spanning retail locations, distribution centers, and corporate hubs—creates a vibrant environment where every team member plays a pivotal role in delivering unforgettable customer moments.

Why This Role Is a Game‑Changer

The Front‑End Retail Customer Experience Coordinator is the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring that every customer interaction is prompt, courteous, and memorable. Your influence will shape the store’s atmosphere, drive loyalty program enrollment, and reinforce brighthush’s commitment to excellence. This role is pivotal in translating our brand promise into everyday actions that delight customers and drive repeat business.

Picture Your Typical Day

Imagine starting your shift with a quick huddle, reviewing the day’s sales targets, and then stepping onto the front‑end to greet customers with a smile. Throughout the day you’ll:

• Assign registers and manage staffing schedules to keep the front‑end running smoothly.
• Engage with shoppers, answer questions, and guide them to the best products.
• Promote our loyalty program, explaining benefits and enrolling new members.
• Monitor sales metrics in real time, adjusting staffing or promotions as needed.
• Collaborate with visual merchandisers to ensure displays are fresh and inviting.
• Provide coaching and feedback to Associates, celebrating wins and addressing challenges.
• Wrap up the shift by reviewing performance data, preparing reports, and setting goals for the next day.

Key Responsibilities

• Team Leadership & Development: Oversee a dynamic group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Foster a high‑energy, supportive environment that encourages professional growth.
• Customer Experience Champion: Model outstanding service by engaging with customers, addressing concerns swiftly, and promoting loyalty programs that enhance repeat visits. Use your interpersonal skills to create a welcoming atmosphere that turns first‑time shoppers into lifelong advocates.
• Training & Mentorship: Design and deliver training modules on front‑end principles, customer personalization, and POS proficiency. Coach Associates to elevate their performance, ensuring they feel confident and empowered to deliver exceptional service.
• Operational Excellence: Maintain a clean, organized store environment that aligns with the brand’s visual standards. Execute tasks in accordance with the store plan and prioritize effectively to meet daily operational goals.
• Communication & Collaboration: Provide clear, timely updates to management and Associates. Partner with store leadership to identify training needs and operational improvements, ensuring alignment with corporate objectives.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols. Promote a culture of honesty, integrity, and confidentiality, safeguarding both customers and the brand.
• Performance & Growth: Support shrink reduction initiatives, monitor sales metrics, and contribute to the store’s overall performance goals. Use data‑driven insights to identify opportunities for improvement and celebrate successes.
• Additional Duties: Take on any other responsibilities as assigned to support the store’s success, demonstrating flexibility and a willingness to go above and beyond.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for building rapport with both customers and team members.
• Adaptability: Respond effectively to changes in direction or unexpected situations.
• Team‑player mindset: Collaborate seamlessly with peers and supervisors.
• Experience in training others and fostering a culture of continuous improvement.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Prior experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of POS systems and basic data entry.
• Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for creating positive, personalized experiences that exceed expectations.
• Leadership: Ability to inspire, coach, and develop a high‑performing team.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve customer issues quickly and effectively, turning challenges into opportunities.
• Organizational Acumen: Manage multiple priorities and maintain store standards under pressure.
• Communication: Clear, concise, and motivating communication with all stakeholders.
• Integrity & Ethics: Uphold confidentiality and ethical standards in every interaction.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured mentorship programs that pair you with senior leaders, providing guidance and insight into the broader business.
• Access to online learning platforms covering retail strategy, leadership, and customer experience, enabling you to stay ahead of industry trends.
• Clear promotion pathways from Associate to Store Manager, and beyond, with defined milestones and performance metrics.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing, giving you a holistic view of the business.
• Annual leadership retreats and team‑building retreats that foster camaraderie and professional development.

Work Environment & Culture Highlights

brighthush is more than a store; it’s a community. Our culture is built on:

• Diversity & Inclusion: Every voice is heard and valued, creating a rich tapestry of ideas and perspectives.
• Collaboration: Teamwork is at the core of our success, with open communication and shared goals.
• Recognition: We celebrate achievements through awards, shout‑outs, and tangible rewards that motivate and inspire.
• Innovation: We encourage fresh ideas and continuous improvement, empowering employees to experiment and innovate.
• Work‑Life Balance: Flexible scheduling and supportive policies help you thrive both professionally and personally.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package at brighthush is designed to reward your dedication and performance.

• Competitive Salary: Market‑aligned pay with performance bonuses that recognize your impact.
• Health & Wellness: Comprehensive medical, dental, and vision plans; HSA and FSA options to support your health needs.
• Retirement Planning: 401(k) with company match, ensuring you’re building a secure future.
• Paid Time Off: Generous vacation, sick leave, and paid holidays to recharge and spend time with loved ones.
• Family & Personal Support: Paid parental leave, adoption assistance, and childcare discounts to support your family life.
• Financial & Legal Assistance: Credit union membership, pet insurance, and legal services to ease everyday concerns.
• Discounts & Perks: Employee discounts on merchandise, cell phone plans, and auto/home insurance to save on everyday expenses.
• Well‑Being Programs: Employee Assistance Program (EAP), smoking cessation support, and wellness challenges to promote holistic health.
• Professional Development: Tuition reimbursement and scholarship programs to support your educational goals.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

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Join brighthush – Where Every Day Brings New Opportunities

At brighthush, we celebrate the unique strengths each team member brings. We’re committed to fostering an inclusive environment where everyone can thrive. If you’re ready to lead, learn, and grow while delivering exceptional customer experiences, we want to hear from you.

Apply today and become part of a global brand that values innovation, integrity, and the joy of shopping.