Seasoned Front‑End Retail Experience Coordinator – Leadership, Loyalty Program Champion, and Customer Journey Architect for brighthush

About brighthush

brighthush isn’t just a retailer; it’s a global movement that redefines the way people shop. With a presence in thousands of vibrant stores across the United States and beyond, we bring high‑quality, trend‑setting merchandise to customers at unbeatable prices. Our mission is simple yet powerful: deliver an unforgettable shopping experience that blends style, affordability, and exceptional service. At the heart of this mission lies a culture that thrives on diversity, collaboration, and a relentless focus on growth—both for our customers and for every member of the brighthush family.

Whether you’re a seasoned retail professional or a passionate newcomer, brighthush offers an environment where creativity meets purpose. We empower our associates to own their roles, innovate on the floor, and shape the future of retail. If you’re driven by the desire to create memorable moments for shoppers and to grow alongside a forward‑thinking organization, brighthush is the place to be.

Why Join brighthush?

As a Fortune 100 leader in the off‑price retail sector, brighthush is committed to excellence, integrity, and inclusion. When you join our team, you’ll experience:

• Leadership Impact: Lead a high‑performing front‑end team and directly influence the daily customer journey.
• Loyalty Innovation: Drive adoption of our loyalty programs, turning one‑time shoppers into lifelong advocates.
• Mentorship & Development: Coach associates, fostering a culture of continuous improvement and professional growth.
• Career Advancement: Access structured learning programs, mentorship, and cross‑functional projects that open doors to Store Manager, District Manager, and corporate roles.
• Comprehensive Benefits: Enjoy a competitive compensation package, health and wellness resources, and a suite of perks designed to support your well‑being.

About the Role

As the Front‑End Retail Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. Your leadership will shape the first impression every customer receives, ensuring that each visit is seamless, engaging, and aligned with brighthush’s brand promise. You will blend people management, operational excellence, and customer‑centric innovation to create a store environment that feels both welcoming and efficient.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic team of associates, assigning registers, scheduling breaks, and ensuring coverage during peak periods. Foster a collaborative environment where every team member feels valued and empowered.
• Customer Engagement: Lead by example—interact with every customer, resolve concerns swiftly, and promote brighthush’s loyalty programs. Use your customer‑centric mindset to anticipate needs and exceed expectations.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects our brand standards. Collaborate with visual merchandisers to create compelling displays that drive sales.
• Associate Development: Train and mentor associates on front‑end principles, merchandising techniques, and personalized customer service. Provide constructive feedback and celebrate successes.
• Operational Excellence: Collaborate with store management to set priorities, track progress, and provide actionable insights. Ensure compliance with labor laws, company policies, and safety protocols.
• Inventory & Shrink Management: Support shrink reduction initiatives and maintain inventory accuracy through diligent cash handling and POS system usage.
• Culture Champion: Promote a culture of honesty, integrity, and confidentiality in all interactions. Lead by example, embodying brighthush’s values in every action.
• Continuous Improvement: Participate in improvement projects, sharing insights that enhance the customer experience and operational efficiency.

Essential Qualifications

• Minimum 1 year of retail experience and 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a positive, inclusive team culture.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Background in training and developing retail associates.
• Knowledge of safety and compliance standards in a retail setting.
• Proficiency in multiple languages to serve a diverse customer base.
• Prior experience in a fast‑moving, high‑volume retail environment.

Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Leadership & Team Building: Inspire, motivate, and develop a high‑performing team.
• Customer‑Centric Mindset: Anticipate needs, resolve issues, and exceed expectations.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Problem‑Solving: Address challenges proactively and creatively.
• Communication: Convey information clearly to associates, customers, and management.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity: Uphold ethical standards and maintain confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Front‑End Retail Experience Coordinator, you’ll have access to:

• Structured leadership training programs covering people management, operational excellence, and strategic thinking.
• Mentorship from senior leaders who share insights and guidance.
• Cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Clear pathways to advance into Store Manager, District Manager, or corporate roles.
• Regular performance reviews that align your goals with the company’s vision.

Work Environment & Culture

brighthush is known for its vibrant, inclusive, and collaborative culture. You’ll work alongside passionate colleagues who value creativity, teamwork, and continuous improvement. Our stores are designed to be welcoming, safe, and engaging—both for customers and employees. We celebrate diversity, encourage open dialogue, and recognize the unique contributions of every team member.

Compensation & Benefits

We offer a competitive hourly wage ranging from $14.25 to $14.75 per hour, commensurate with experience and skill set. In addition to base pay, you’ll enjoy:

• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on childcare, cell phones, pet insurance, and more.
• Recognition programs and performance bonuses.
• Opportunities for paid parental leave and adoption assistance.

Location

USA – brighthush Store 1189, Coralville, IA

How to Apply

Ready to elevate your career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.