Seasoned Full‑Time Customer Experience Coordinator – Retail Excellence, Store Operations & Loyalty Leadership at brighthush

Welcome to brighthush – Where Every Guest Feels at Home

At brighthush, we don’t just sell products; we craft unforgettable moments. As a global leader in the off‑price retail sector, we bring premium quality to everyday shoppers while championing sustainability, innovation, and community impact. Our stores are more than retail spaces – they’re vibrant hubs where customers feel welcomed, employees feel valued, and every interaction becomes a stepping stone toward lasting relationships. If you thrive in a fast‑paced, people‑centric environment and want to be part of a company that blends commerce with purpose, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Retail Career

• Clear Advancement Pathways – From associate to store manager, and beyond, we map out every step of your career journey with transparent criteria and mentorship.
• Comprehensive Learning & Development – On‑the‑job training, mentorship, and a digital library of courses keep you ahead of industry trends and sharpen your skill set.
• Diverse & Inclusive Culture – We celebrate differences, foster belonging, and empower every voice to be heard.
• Competitive Compensation & Perks – Market‑aligned pay, robust benefits, and exclusive employee discounts.
• Community Impact – Participate in local outreach, sustainability initiatives, and volunteer opportunities that make a real difference.

Position Overview

As a Full‑Time Customer Experience Coordinator at brighthush, you will be the heartbeat of our store. You’ll greet guests, lead a high‑energy team, and drive operational excellence—all while championing our loyalty programs. This role blends frontline customer service with strategic leadership, making it perfect for individuals who thrive in dynamic retail environments and want to shape the customer journey from the inside out.

Key Responsibilities

• Customer Experience Leadership – Set the tone for exceptional service, greet guests with warmth, and resolve concerns swiftly to maintain a positive atmosphere.
• Team Management & Development – Oversee a front‑of‑store team of Associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Coaching – Design and deliver training modules on customer interaction, merchandising, and loyalty program promotion; mentor Associates to build confidence and skill.
• Operational Excellence – Ensure store layout, product presentation, and cleanliness meet brand standards; collaborate with management on visual merchandising plans.
• Performance & Feedback – Set clear performance expectations, provide constructive feedback, and recognize achievements to foster a high‑performing team.
• Compliance & Safety – Enforce labor laws, company policies, and safety protocols; maintain a secure environment for customers and staff.
• Sales & Loyalty Promotion – Drive sales through upselling, cross‑selling, and promotion of brighthush loyalty programs; track and report on performance metrics.
• Loss Prevention & Shrink Reduction – Participate in store shrink reduction initiatives, monitor inventory accuracy, and report suspicious activity.
• Communication & Collaboration – Maintain open lines of communication with store management, peers, and corporate teams; provide timely updates on priorities and progress.
• Additional Duties – Perform other tasks as assigned to support store operations and customer satisfaction.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Flexible schedule availability, including nights, weekends, and holidays.
• Proficiency with point‑of‑sale (POS) systems and basic computer skills.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Background in loss prevention or inventory management.
• Knowledge of customer loyalty program strategies.
• Previous training or coaching experience.
• Data‑driven mindset with ability to analyze sales metrics.

Key Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service.
• Leadership & Influence – Ability to inspire and guide a diverse team.
• Problem‑Solving – Quick, effective resolution of customer and operational issues.
• Attention to Detail – Ensuring store presentation and compliance standards are met.
• Time Management – Prioritizing tasks in a fast‑moving environment.
• Technology Savvy – Comfortable using POS, inventory, and communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will gain exposure to:

• Advanced leadership training programs that prepare you for store management roles.
• Cross‑functional projects that broaden your understanding of supply chain, merchandising, and marketing.
• Mentorship from senior leaders who share insights and career guidance.
• Access to digital learning platforms covering retail operations, customer service excellence, and data analytics.
• Opportunities to lead store‑wide initiatives, such as seasonal promotions or community outreach events.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces; they’re community hubs where employees feel valued and customers feel welcomed. At brighthush, you’ll experience:

• A collaborative, inclusive culture that encourages idea sharing and innovation.
• Open‑door leadership that values transparency and feedback.
• Regular team events, recognition programs, and community outreach initiatives.
• Commitment to sustainability and responsible retail practices.
• Employee wellness programs, including fitness challenges and mental health resources.

Compensation & Benefits

We offer a competitive hourly rate of $16.15 to $16.65 per hour, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family‑friendly benefits.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Opportunities for scholarships and adoption assistance.
• Annual performance bonus potential.

Location

brighthush Store 1232 – Phoenix, AZ (USA)

How to Apply

Ready to elevate your retail career? Click the link below to submit your application and join a team that values excellence, innovation, and customer delight.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status under applicable law.

Ready to Make an Impact?

As a Customer Experience Coordinator at brighthush, you’ll be at the heart of our customer journey, shaping how guests feel, shop, and return. If you’re passionate about retail, thrive in a fast‑paced setting, and want to grow your career with a forward‑thinking company, we want to hear from you. Apply today and start your journey toward a rewarding and impactful career at brighthush.