Seasoned Part‑Time Customer Experience Coordinator – Retail Front‑End Leadership & Customer Engagement Specialist for brighthush – Elevate Guest Interactions and Drive Store Success

About brighthush

brighthush is more than a retailer; it’s a movement that redefines how people shop for style and value. With a global footprint spanning over 1,200 stores, we blend timeless design with unbeatable prices, offering customers curated selections of designer apparel, home décor, and accessories—all at a fraction of the cost. Our mission is simple: deliver an unforgettable shopping experience that feels personal, welcoming, and inspiring.

At brighthush, we believe that the heart of our success lies in the people who bring our vision to life. That’s why we invest in a culture that celebrates diversity, encourages collaboration, and rewards innovation. Whether you’re working in one of our four world‑class headquarters, a bustling distribution center, or a flagship retail location, you’ll find endless opportunities to grow, learn, and make a lasting impact.

Join brighthush and become part of a Fortune 100 family that’s committed to excellence, integrity, and the personal and professional development of every team member.

Position Overview

We’re seeking a dynamic, customer‑centric leader to serve as the Part‑Time Customer Experience Coordinator at our brighthush store in Broken Arrow, OK. In this role, you’ll be the frontline champion of our brand’s promise—ensuring every guest receives prompt, courteous service while fostering loyalty through engaging interactions and program promotion.

As a key member of the store leadership team, you’ll manage a group of Associates, oversee daily operations, and drive initiatives that elevate the customer journey. Your leadership will set the tone for a culture of honesty, integrity, and continuous improvement.

Key Responsibilities

• Customer Experience Leadership: Lead by example, greeting guests with a warm smile, engaging in meaningful conversations, and ensuring every interaction reflects brighthush’s commitment to exceptional service.
• Team Management & Development: Oversee a front‑end team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor and coach staff on customer service best practices, loyalty program promotion, and store standards.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment. Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Issue Resolution: Address customer concerns swiftly and professionally, turning potential challenges into opportunities to reinforce brand trust.
• Communication & Collaboration: Provide clear, timely updates to management and staff regarding priorities, progress, and feedback. Foster an open dialogue that encourages continuous improvement.
• Compliance & Safety: Uphold all labor laws, company policies, and safety procedures. Promote a safe environment for both customers and team members.
• Program Promotion: Drive enrollment and engagement in brighthush’s loyalty and credit programs, ensuring Associates are equipped to highlight benefits and incentives.
• Loss Prevention & Shrink Reduction: Participate in store initiatives aimed at reducing shrinkage, including monitoring inventory, reporting discrepancies, and reinforcing loss‑prevention protocols.
• Continuous Improvement: Partner with store management to identify training needs, implement process enhancements, and celebrate successes.
• Additional Duties: Perform any other tasks as assigned to support store performance and customer satisfaction.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing POS systems and coordinating register coverage.
• Proficiency in coaching Associates on customer engagement and loyalty program promotion.
• Knowledge of labor law compliance and safety regulations.
• Track record of driving sales growth and customer retention.
• Strong analytical skills to assess performance metrics and implement improvements.

Skills & Competencies

• Leadership & Coaching: Inspire and develop a high‑performing team.
• Customer Focus: Deep commitment to delivering memorable experiences.
• Problem‑Solving: Resolve issues quickly while maintaining composure.
• Communication: Articulate ideas clearly to staff and customers alike.
• Time Management: Prioritize tasks to meet store objectives.
• Adaptability: Thrive in a dynamic retail environment.
• Integrity: Uphold honesty, confidentiality, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a PT Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry.

We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering sales, merchandising, and leadership.
• Opportunities to cross‑train in other departments such as visual merchandising, inventory management, and loss prevention.
• Clear career pathways to full‑time store management, district leadership, or corporate roles.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Company Culture

Our stores are more than retail spaces—they’re hubs of creativity, collaboration, and community. At brighthush, you’ll experience:

• A supportive, inclusive culture that values every voice.
• Opportunities to collaborate across teams and share best practices.
• A focus on work‑life balance, with flexible scheduling and supportive policies.
• A commitment to sustainability and responsible retail practices.
• A vibrant, energetic atmosphere that celebrates both individual and team achievements.

Compensation & Benefits

While the starting hourly rate for this PT role ranges from $13.75 to $14.25, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision coverage (for eligible full‑time employees).
• 401(k) retirement plan with company match (for eligible employees).
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs, wellness resources, and financial planning tools.
• Professional development stipends and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Access to a company credit union and financial services.
• Opportunities for performance bonuses and incentive programs.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply

Ready to elevate your career and make a tangible impact on the customer experience? Click the link below to submit your application and join the brighthush family.

Apply to this position

Why brighthush?

At brighthush, we’re not just a retailer—we’re a community that values innovation, integrity, and the personal growth of every team member. By joining our team, you’ll:

• Work alongside passionate professionals who are dedicated to delivering outstanding service.
• Benefit from a culture that rewards initiative, creativity, and results.
• Enjoy a dynamic work environment that balances fast‑paced retail operations with opportunities for learning and advancement.
• Contribute to a brand that is recognized worldwide for its commitment to quality, value, and customer satisfaction.

We’re excited to meet leaders who are ready to bring energy, empathy, and excellence to every customer interaction. If you’re ready to take the next step in your retail career, apply today and help us continue to set the standard for customer experience worldwide.