Seasoned Front‑End Retail Experience Coordinator – Loyalty Program Champion, Store Success Strategist, Associate Development Specialist, Brand Experience Architect – brighthush

Welcome to brighthush – Where Every Visit Feels Like Home

At brighthush, we’re more than a retail destination; we’re a global community that redefines the way people shop, connect, and feel truly valued. With a presence that spans continents and a portfolio that blends timeless style with contemporary flair, brighthush has become synonymous with quality, affordability, and an unwavering commitment to customer delight. Our stores are vibrant community hubs where shoppers feel seen, heard, and celebrated. Every interaction is an opportunity to create lasting memories, and we’re looking for leaders who share that vision.

Why This Role Matters

As the Customer Experience Coordinator, you will be the linchpin that connects our brand promise to the everyday reality of our shoppers. Your leadership will shape the tone of the store, influence sales performance, and drive the adoption of our loyalty programs. In a retail landscape that is increasingly customer‑centric, your role is pivotal in turning casual visits into loyal relationships and ensuring that every customer leaves brighthush with a smile.

Your Daily Impact

Every day you will:

• Lead a high‑energy front‑end team to deliver an exceptional customer experience across all brighthush locations.
• Champion the growth of our loyalty and credit programs, turning data insights into actionable strategies.
• Mentor a diverse team of Associates, fostering a culture of empowerment, accountability, and continuous improvement.
• Drive operational efficiency while maintaining a safe, welcoming, and visually appealing store environment.
• Serve as the first line of escalation for customer concerns, turning challenges into opportunities for delight.

Key Responsibilities

Team Leadership & Development

• Recruit, coach, and retain a high‑performing front‑end team that embodies brighthush’s core values.
• Conduct regular one‑on‑one coaching sessions, performance reviews, and skill‑gap analyses.
• Facilitate cross‑training initiatives to ensure Associates are versatile and prepared for peak periods.
• Celebrate achievements and milestones, reinforcing a culture of recognition and motivation.
• Implement succession planning to nurture future leaders within the store.

Customer Service Excellence

• Model exemplary customer interactions, demonstrating empathy, product knowledge, and proactive problem‑solving.
• Implement service standards that exceed industry benchmarks, ensuring every shopper feels valued.
• Leverage customer feedback loops to continuously refine service protocols and training materials.
• Encourage Associates to share best practices and innovative ideas that enhance the customer journey.

Operational Oversight

• Strategically assign registers, manage POS coverage, and schedule breaks to optimize staffing levels.
• Maintain a clean, organized, and safe store environment that aligns with brand aesthetics and safety regulations.
• Coordinate with loss prevention and inventory teams to safeguard merchandise and reduce shrinkage.
• Monitor daily sales reports and inventory metrics to identify trends and opportunities for improvement.

Program Promotion & Growth

• Drive enrollment in brighthush loyalty and credit programs through engaging storytelling and data‑driven insights.
• Collaborate with marketing to roll out in‑store promotions, events, and member‑exclusive offers.
• Track enrollment metrics, analyze trends, and report on ROI to senior leadership.
• Develop creative in‑store activations that encourage repeat visits and deepen brand loyalty.

Issue Resolution & Escalation

• Address customer concerns swiftly, turning potential complaints into opportunities for brand advocacy.
• Escalate complex issues to appropriate departments, ensuring timely resolution and follow‑up.
• Document resolution paths to inform future training and process improvements.
• Maintain a calm, professional demeanor under pressure, setting the tone for the entire team.

Performance Management & Continuous Improvement

• Set clear, measurable goals for Associates and the store, aligning them with corporate objectives.
• Monitor key performance indicators (KPIs) such as sales per register, average transaction value, and customer satisfaction scores.
• Identify bottlenecks, propose solutions, and implement best practices to enhance operational efficiency.
• Lead regular performance reviews and provide constructive feedback to drive growth.

Compliance, Safety & Loss Prevention

• Enforce labor laws, company policies, and safety protocols to protect staff and customers.
• Collaborate with loss prevention to develop and execute shrink reduction strategies.
• Conduct regular safety drills and ensure all team members are trained in emergency procedures.
• Maintain accurate documentation of incidents, ensuring compliance with regulatory requirements.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques, visual presentation, and inventory management.
• Proven ability to multitask in a high‑energy, fast‑paced environment.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Adaptability to shifting priorities, unexpected situations, and evolving customer expectations.
• Team‑player mindset, collaborating effectively with peers, Associates, and senior management.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications & Competencies

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Data‑driven mindset: comfortable using sales metrics and customer feedback to inform decisions.
• Strong problem‑solving skills, with a proactive approach to identifying and resolving operational challenges.
• Leadership presence: ability to inspire confidence and motivate a team toward shared goals.
• Commitment to brighthush’s core values—honesty, integrity, and a passion for customer delight.
• Experience with POS systems, inventory management software, and basic analytics tools.
• Background in loss prevention or security operations is a plus.

Skills & Competencies for Success

• Customer‑Centric Mindset: Deep empathy for shoppers and a relentless drive to exceed expectations.
• Leadership & Coaching: Ability to inspire, develop, and retain top talent.
• Analytical Thinking: Translate data into actionable insights that improve sales and service.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrive in a dynamic environment, pivoting quickly when priorities shift.
• Problem‑Solving: Identify root causes and implement sustainable solutions.
• Time Management: Prioritize tasks effectively while maintaining high service standards.
• Technology Savvy: Comfortable with POS, CRM, and retail analytics platforms.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you will:

• Progress through a structured development pathway—from Associate to Store Manager, and potentially to Regional Leadership.
• Participate in leadership training programs, mentorship circles, and cross‑functional workshops.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions to stay ahead of retail trends.
• Receive regular performance feedback and coaching to refine your leadership style and skill set.
• Benefit from a culture that encourages experimentation, innovation, and the implementation of new ideas.
• Access a learning portal with courses on customer psychology, data analytics, and retail technology.

Work Environment & Culture at brighthush

Our stores are vibrant, collaborative spaces where Associates feel empowered to take ownership of their roles. We champion open communication, celebrate successes, and encourage continuous improvement. Safety is paramount—every team member is trained to maintain a secure, welcoming environment for both staff and shoppers. At brighthush, diversity, equity, and inclusion are not buzzwords; they are the foundation of our community. We celebrate cultural events, support local initiatives, and foster a sense of belonging that extends beyond the store floor.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.00 to $17.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers a comprehensive benefits package designed to support your well‑being and future:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP), mental health resources, and wellness initiatives.
• Auto and home insurance discounts, credit union access, and legal assistance.
• Childcare support, pet insurance, and adoption assistance.
• Professional development stipends and scholarship programs.
• Flexible work arrangements for eligible roles.

How to Apply

Ready to lead, inspire, and elevate the customer journey at brighthush? We invite you to apply today. Bring your enthusiasm, expertise, and commitment to excellence—let’s create moments that matter, together.

Apply to this exciting opportunity now!

Join the brighthush Family

When you join brighthush, you become part of a forward‑thinking, customer‑centric organization that values your growth as much as your contributions. You’ll work alongside passionate professionals who are dedicated to delivering unforgettable shopping experiences. With a culture that rewards innovation, integrity, and teamwork, brighthush offers a platform where your ideas can shape the future of retail.

Ready to Make an Impact?

We’re excited to meet leaders who are eager to make a difference. If you’re ready to lead, inspire, and elevate the customer journey at brighthush, we encourage you to apply today. Let’s build a brighter future together.