Senior Remote Project Specialist – AI‑Powered Customer Care Operations & Workflow Optimization Lead – Driving Innovation & Impact at brighthush

Welcome to brighthush – Where Customer Experience Meets Cutting‑Edge AI

At brighthush, we are on a mission to transform every customer interaction into a memorable, data‑driven experience. Our team blends advanced artificial intelligence, predictive analytics, and human empathy to create solutions that not only solve problems but also delight customers. Whether you are a seasoned project veteran or an emerging talent with a passion for innovation, brighthush offers a vibrant, inclusive environment where your ideas shape the future of customer care.

Why brighthush is the Place to Accelerate Your Career

• Impact at Scale – Your initiatives will touch millions of customers across the United States, driving measurable improvements in satisfaction, retention, and operational efficiency.
• Innovation‑First Culture – We champion experimentation, encourage cross‑functional collaboration, and reward bold ideas that push the boundaries of what’s possible.
• Remote Flexibility – Work from anywhere in the U.S. (excluding Alaska) with flexible hours and a results‑oriented mindset that supports a healthy work‑life balance.
• Growth & Development – Access to continuous learning, mentorship, and a clear career path that rewards initiative and excellence.
• Competitive Compensation & Perks – A comprehensive benefits package, including health, dental, vision, 401(k) matching, generous paid time off, wellness programs, and more.

Key Responsibilities – Your Role as the Project Maestro

As the Senior Remote Project Specialist, you will be the linchpin between strategy and execution, ensuring that our customer care initiatives run smoothly, efficiently, and with a forward‑thinking mindset.

• Lead end‑to‑end project management for customer care initiatives, from scoping and planning to execution and post‑implementation review.
• Apply proven project management frameworks (Agile, Waterfall, Lean) to deliver projects on time, within scope, and within budget.
• Collaborate with cross‑functional teams—Loyalty, Care, Sales Centers, Data Science, Engineering, Finance, and Legal—to define requirements, align priorities, and secure stakeholder buy‑in.
• Design, document, and continuously improve workflows using AI and automation tools, ensuring seamless integration with existing systems.
• Track project metrics, generate status reports, and present findings to senior leadership, highlighting risks, opportunities, and impact.
• Facilitate regular stand‑ups, sprint reviews, and retrospectives, fostering a culture of transparency and continuous improvement.
• Identify and mitigate project risks, develop contingency plans, and adjust timelines as needed to keep projects on track.
• Champion a data‑driven approach to decision‑making, leveraging analytics to validate project outcomes and inform future initiatives.
• Mentor junior project team members, sharing best practices and fostering professional growth.
• Stay abreast of industry trends, emerging technologies, and best practices in customer care and project management.

Essential Qualifications – What We’re Looking For

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience in project management within customer service or operations environments.
• Strong understanding of customer care processes, loyalty programs, and sales operations.
• Proficiency in project management tools (brighthush) and collaboration platforms (brighthush).
• Experience with AI/ML tools for workflow automation, such as RPA, chatbots, or predictive analytics.
• Excellent communication skills—capable of translating complex technical concepts into clear, actionable insights for diverse stakeholders.
• Demonstrated ability to manage multiple concurrent projects while maintaining high quality and meeting deadlines.
• Strong analytical mindset with a track record of using data to drive decisions and measure success.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications – Bonus Points

While not mandatory, the following experiences will set you apart:

• Certification in Project Management (PMP, PRINCE2, or equivalent).
• Hands‑on experience with AI‑powered customer support platforms such as brighthush.
• Background in data science or analytics, with proficiency in SQL, Python, or R.
• Experience leading cross‑functional teams in a fast‑paced, high‑growth environment.
• Fluency in multiple languages, enhancing global customer support initiatives.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Technical Acumen – Comfortable navigating AI tools, APIs, and integration points.
• Stakeholder Management – Skilled at building relationships across departments and levels.
• Problem‑Solving – Quick to diagnose issues, propose solutions, and iterate.
• Communication – Clear, concise, and persuasive in written and verbal formats.
• Adaptability – Thrive in a dynamic environment where priorities shift rapidly.
• Leadership – Inspire and guide junior teammates toward shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Senior Remote Project Specialist, you will:

• Participate in a structured mentorship program pairing you with senior leaders across the organization.
• Attend quarterly innovation workshops that explore emerging AI trends, customer experience research, and product roadmaps.
• Earn professional development credits through sponsored courses in advanced project management, AI ethics, and data analytics.
• Take on progressively larger initiatives, eventually leading cross‑departmental transformation programs.
• Be considered for leadership tracks in Product, Engineering, or Customer Experience.

Work Environment & Company Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote-first approach means you’ll have the freedom to work from anywhere in the U.S., while still feeling connected to a global team that values transparency, respect, and a shared commitment to customer excellence. We celebrate diversity, encourage open dialogue, and reward innovative thinking with real impact.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior project management roles.
• Performance‑based bonuses tied to project outcomes and company growth.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Professional development budget and tuition reimbursement for relevant courses.

How to Apply

If you’re ready to lead transformative projects, harness AI to elevate customer care, and grow your career in a forward‑thinking environment, we want to hear from you. Submit your resume and a cover letter that showcases your project successes and your vision for the future of customer experience.