Seasoned Front‑End Retail Leader & Loyalty Program Champion – Customer Experience Coordinator – Elevate Guest Journeys, Drive Growth, and Shape the Future of Off‑Price Retail at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers experience luxury fashion. By sourcing designer‑label merchandise from top brands and offering it at a fraction of the original price, we empower shoppers to indulge responsibly while supporting sustainability and community impact. Our integrated ecosystem—spanning flagship stores, state‑of‑the‑art distribution centers, and a seamless omnichannel digital platform—ensures that every customer interaction is memorable, efficient, and aligned with our core values of quality, affordability, and ethical stewardship.

Why This Role Is a Game‑Changer

The Customer Experience Coordinator sits at the nexus of front‑end operations and brand storytelling. In this role, you will be the architect of every guest’s journey—from the warm welcome at the entrance to the personalized thank‑you at checkout. Your leadership will not only elevate service standards but also drive loyalty, repeat business, and the overall growth of brighthush’s retail footprint. If you thrive in a fast‑paced environment, love coaching teams, and are passionate about creating unforgettable shopping moments, this position offers the perfect blend of strategy, execution, and impact.

Key Responsibilities

• Lead by Example: Set the tone for service excellence by consistently demonstrating professionalism, empathy, and brand‑aligned behavior in every customer interaction.
• Front‑End Team Management: Oversee a diverse group of Associates, assign registers, coordinate breaks, and balance staffing during peak traffic to maintain seamless POS coverage.
• Customer Advocacy & Problem Solving: Resolve customer concerns swiftly, turning challenges into opportunities for loyalty and repeat business.
• Store Presentation & Visual Merchandising: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values. Collaborate with visual merchandisers to keep displays fresh and aligned with seasonal themes.
• Training & Development: Mentor Associates on front‑end principles, customer personalization, and loyalty program promotion. Create structured training plans that elevate team performance and foster continuous learning.
• Operational Excellence: Ensure all tasks align with store plans, prioritize effectively, and communicate progress to management. Your oversight keeps the store running like a well‑tuned machine, even during high‑volume periods.
• Compliance & Safety: Uphold labor laws, company policies, and safety protocols. Conduct regular safety checks, enforce compliance standards, and champion accountability.
• Performance Metrics & Data Analysis: Support shrink reduction initiatives, monitor sales targets, and contribute to store performance dashboards. Your data‑driven insights shape daily operations and continuous improvement.
• Recognition & Feedback: Provide constructive feedback, celebrate successes, and foster a culture of continuous improvement. Your coaching inspires Associates to exceed expectations.
• Cross‑Functional Collaboration: Partner with store management to identify training needs and implement best practices across the front‑end team. Act as a bridge between departments to ensure alignment and shared success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards that drive foot traffic and sales.
• Exceptional communication and organizational skills, with meticulous attention to detail and a proactive mindset.
• Ability to adapt quickly to changing priorities and unexpected situations while maintaining composure.
• Proven track record of coaching and developing team members, fostering a culture of growth and accountability.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and digital engagement tools.
• Background in data analysis and performance reporting.
• Knowledge of sustainability initiatives and ethical sourcing practices.
• Fluency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Strong leadership and people‑management skills.
• Excellent problem‑solving and decision‑making abilities.
• Proficiency in POS systems, inventory management software, and basic analytics tools.
• Adaptability to evolving retail trends and technology.
• High emotional intelligence and conflict‑resolution skills.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Coordinator, you will:

• Gain exposure to senior leadership through regular strategy meetings and performance reviews.
• Participate in cross‑departmental projects that influence store operations, merchandising, and digital initiatives.
• Access a comprehensive learning portal featuring courses on retail analytics, leadership development, and sustainability practices.
• Earn certifications in customer service excellence and retail management, with tuition reimbursement.
• Be considered for promotion to Store Manager, Regional Operations Lead, or roles within our digital experience team.

Work Environment & Company Culture

brighthush fosters a culture that blends high performance with genuine care for people and the planet. Our values—Integrity, Innovation, Impact, and Inclusion—guide every decision. You’ll find a workplace where:

• Team members are encouraged to share ideas and challenge the status quo.
• Work‑life balance is respected, with flexible scheduling and remote‑friendly policies where applicable.
• Community engagement is a priority, with volunteer opportunities and partnerships with local charities.
• Sustainability is embedded in daily operations, from waste reduction to responsible sourcing.
• Recognition programs celebrate both individual and team achievements.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to store metrics and customer satisfaction.
• Comprehensive health, dental, and vision insurance plans.
• Employee discount program—access to our full range of designer‑label merchandise at exclusive rates.
• Paid time off, holidays, and a generous parental leave policy.
• Retirement savings plan with company matching.
• Wellness initiatives, including gym memberships and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.

How to Apply

Ready to elevate guest journeys and shape the future of off‑price retail? Submit your resume and a cover letter that highlights your leadership experience, customer‑centric achievements, and passion for sustainability. Tell us why you’re the perfect fit for brighthush and how you envision driving growth in a dynamic retail environment.

Apply now through the brighthush careers portal and join a team that’s redefining luxury, one guest at a time.