Seasoned Front‑End Store Operations & Loyalty Program Champion – Customer Experience Coordinator – Driving Retail Excellence, Customer Delight, and Loyalty Engagement at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines luxury for the modern shopper. With a footprint spanning over 30 countries, we bring premium brands to everyday consumers through a curated, surprise‑filled experience that feels both exclusive and accessible. Our stores are immersive environments where customers discover hidden treasures, engage with interactive displays, and leave with a sense of delight that turns first‑time visitors into lifelong advocates.

At the heart of brighthush’s success lies a culture of relentless innovation, customer obsession, and continuous learning. We celebrate diversity, foster collaboration, and empower every associate to bring their authentic selves to work. As we expand our global footprint, we are seeking seasoned leaders who can elevate the front‑end experience, champion loyalty initiatives, and inspire teams to deliver world‑class service.

Our Vision & Mission

We envision a world where luxury is accessible to everyone, without compromising on quality or experience. Our mission is to deliver an unparalleled retail journey that blends surprise, delight, and value, while nurturing a culture of integrity, growth, and community impact.

Why Join brighthush?

• Industry Leadership: Be part of a retailer that sets the gold standard for off‑price shopping worldwide.
• Dynamic Work Environment: Thrive in a fast‑paced, creative setting where your ideas shape the customer journey.
• Competitive Compensation: Earn a base hourly rate that reflects your experience, complemented by performance‑based incentives.
• Comprehensive Benefits: Access health, dental, vision, retirement plans, and unique perks such as employee discounts, pet insurance, and scholarship programs.
• Growth & Development: Benefit from on‑the‑job training, leadership development tracks, and cross‑functional learning opportunities.
• Inclusive Culture: Work in an environment that celebrates diversity, promotes work‑life balance, and rewards collaboration.
• Global Impact: Join a brand that is expanding across continents, offering you the chance to influence retail trends on a worldwide scale.

Key Responsibilities

As the Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s brand promise. Your role will involve:

• Lead by Example: Engage with every customer, ensuring prompt, courteous service and a welcoming store atmosphere.
• Team Leadership: Oversee a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, maintaining a positive experience and fostering repeat visits.
• Store Operations: Ensure associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized environment.
• Communication: Provide clear, accurate updates to management and associates regarding priorities, progress, and feedback.
• Compliance & Safety: Uphold all labor laws, policies, and procedures; promote safety awareness and maintain a secure store environment.
• Performance Metrics: Support shrink reduction initiatives, monitor sales and loyalty program metrics, and collaborate with management to improve performance.
• Continuous Improvement: Identify opportunities for process enhancements, share best practices, and champion a culture of honesty and integrity.
• Innovation Champion: Stay abreast of industry trends, propose new initiatives to enhance the customer journey, and pilot innovative solutions.

Essential Qualifications

• Retail Experience: Minimum 1 year in a retail setting, with at least 6 months in a leadership or supervisory role.
• Merchandising Knowledge: Strong understanding of merchandising techniques and visual display standards.
• Multitasking Ability: Proven ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail.
• Communication Skills: Excellent verbal and written communication, capable of motivating teams and engaging customers.
• Adaptability: Comfortable with changing priorities, unexpected situations, and evolving store strategies.
• Team‑Player Mindset: Collaborative approach to problem solving and a willingness to support peers.
• Availability: Flexibility to work nights, weekends, and holidays as required by store operations.
• Tech Savvy: Comfortable using POS systems, inventory tools, and basic analytics dashboards.

Preferred Qualifications

• POS Proficiency: Experience with point‑of‑sale systems and register management.
• Loyalty Program Expertise: Background in promoting customer loyalty programs and analyzing sales data.
• Safety & Compliance: Prior exposure to safety and compliance training in a retail environment.
• Leadership Development: Completion of leadership training or certification programs.
• Multilingual Abilities: Ability to serve a diverse customer base in multiple languages.
• Data‑Driven Mindset: Experience interpreting sales reports and using data to drive decisions.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, coach, and empower associates to reach their full potential.
• Problem‑Solving: Quick decision‑making under pressure, with a focus on sustainable solutions.
• Analytical Thinking: Interpreting sales data, performance metrics, and customer feedback to drive improvements.
• Organizational Excellence: Managing multiple tasks, priorities, and deadlines with precision.
• Communication: Clear, concise, and motivating dialogue with team members, management, and customers.
• Integrity & Ethics: Upholding company values in every interaction, fostering trust and credibility.
• Innovation & Curiosity: Constantly seeking new ways to enhance the customer journey and operational efficiency.

Career Growth & Learning Opportunities

At brighthush, we believe that every associate has the potential to grow. As a Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional training in merchandising, inventory management, and digital initiatives.
• Mentorship from senior leaders who share their expertise and career insights.
• Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
• Annual performance reviews that align your goals with the company’s strategic vision.
• Access to internal job boards and relocation assistance for high‑potential talent.
• Continuous learning resources, including e‑learning modules, workshops, and industry conferences.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is built on:

• Diversity & Inclusion: A workforce that reflects the communities we serve.
• Collaboration: Cross‑departmental teamwork that drives innovation.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Well‑Being: Programs that support physical, mental, and financial health.
• Community Engagement: Volunteer opportunities and partnerships with local charities.
• Work‑Life Balance: Flexible scheduling, remote options for eligible roles, and supportive policies.
• Employee Voice: Open forums, suggestion boxes, and town‑hall meetings to shape the future of brighthush.

Compensation & Benefits

While the starting hourly rate for this role ranges from $17.90 to $18.40, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive base salary, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and pet care.
• Access to a credit union, legal insurance, and pet insurance.
• Employee Assistance Program (EAP) for personal and professional support.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.
• Well‑being stipend for gym memberships, wellness apps, or mindfulness courses.
• Annual wellness challenge with rewards and recognition.

Application Process

Ready to elevate the customer experience and drive loyalty at brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how your passion and expertise can help us continue to delight shoppers worldwide.

Apply to Join brighthush Today

Interview & Onboarding

Our interview process is designed to be transparent, collaborative, and respectful of your time:

• Initial Screening: A brief call with our recruiting team to discuss your background and role fit.
• In‑Person or Virtual Interview: A structured interview with the store manager, HR, and a senior leader to assess leadership potential and cultural fit.
• Skills Assessment: A short scenario‑based exercise to evaluate your problem‑solving and customer‑service approach.
• Final Decision & Offer: A formal offer letter outlining compensation, benefits, and start date.
• Onboarding Program: A comprehensive 2‑week onboarding schedule that includes store tours, system training, and mentorship pairing.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All applicants, regardless of background, are encouraged to apply.