Seasoned Front‑of‑Store Retail Customer Experience Coordinator – Loyalty Program Champion & Team Leadership Specialist – brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium merchandise at a fraction of the cost. With a footprint that spans more than 30 countries, we curate an ever‑evolving assortment of apparel, accessories, and home goods that resonate with shoppers who crave style without compromise. Our portfolio showcases iconic brands—each carefully selected to embody quality, trend, and value—making every visit to a brighthush store a discovery of delight.

As a Fortune 100 company, brighthush is built on a foundation of innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous growth. We empower our people to thrive in a fast‑paced environment, turning everyday interactions into memorable experiences that turn first‑time visitors into lifelong advocates.

Our mission is simple yet powerful: to provide shoppers with the best possible value while creating engaging, memorable experiences that foster loyalty. We achieve this by blending deep consumer insight, relentless operational excellence, and a commitment to an inclusive, high‑energy workplace where every team member can grow and succeed.

Why Join brighthush?

At brighthush, we believe that exceptional customer experience begins with exceptional people. As a Retail Customer Experience Coordinator, you will be the heartbeat of our stores, ensuring that every guest leaves with a smile and a sense of belonging. This role offers:

• Hands‑on leadership in a dynamic retail setting, where you’ll shape the day‑to‑day rhythm of the store.
• Strategic influence over store culture and customer engagement initiatives, giving you a direct impact on sales and satisfaction.
• Access to a comprehensive learning and development program that covers everything from retail fundamentals to advanced leadership techniques.
• A supportive, inclusive workplace that rewards innovation, teamwork, and a passion for service.
• Competitive compensation and a robust benefits package that recognizes your contributions and supports your well‑being.

Key Responsibilities

As the Retail Customer Experience Coordinator, you will be responsible for creating a seamless, welcoming environment that drives sales, fosters loyalty, and upholds brighthush’s brand standards. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Lead, mentor, and motivate a team of front‑end associates, ensuring they deliver prompt, courteous service and effectively promote loyalty programs.
• Customer Engagement: Actively engage with shoppers, personalize interactions, and resolve concerns swiftly to maintain a positive experience.
• Operations Management: Assign and manage register duties, POS coverage, and break schedules to keep operations running smoothly.
• Store Presentation: Maintain store cleanliness, visual merchandising, and safety standards in line with corporate guidelines.
• Performance Development: Collaborate with store management to identify training needs, develop coaching plans, and track associate performance.
• Compliance & Safety: Monitor and enforce compliance with labor laws, company policies, and safety protocols.
• Loss Prevention: Support shrink reduction initiatives and inventory accuracy programs.
• Loyalty Program Management: Promote and manage credit and loyalty program enrollment, ensuring associates are well‑versed in program benefits.
• Communication: Communicate priorities, progress, and feedback clearly to both management and team members.
• Project Participation: Participate in cross‑functional projects and store improvement initiatives as needed.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a knack for coaching and motivating others.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of safety and compliance regulations within a retail environment.
• Proven track record of improving customer satisfaction scores and driving sales growth.
• Leadership training or certification in retail management.
• Fluency in multiple languages to serve a diverse customer base.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire confidence, set clear expectations, and model the behavior you want to see.
• Problem‑Solving: Quick thinker who can address customer concerns and operational challenges on the spot.
• Data‑Driven Decision Making: Comfortable interpreting sales reports, customer feedback, and performance metrics.
• Adaptability: Thrive in a constantly changing retail landscape and adjust priorities accordingly.
• Collaboration: Work effectively with cross‑functional teams, from merchandising to loss prevention.
• Time Management: Prioritize tasks, manage schedules, and ensure store readiness at all times.

Career Growth & Learning Opportunities

At brighthush, we invest in our people’s professional development. As a Retail Customer Experience Coordinator, you will:

• Gain exposure to senior leadership through regular performance reviews and strategic meetings.
• Access a structured training curriculum covering retail operations, leadership fundamentals, and customer engagement.
• Participate in mentorship programs that pair you with experienced managers across the organization.
• Be eligible for internal mobility programs that allow you to transition into roles such as Store Manager, District Manager, or corporate positions in merchandising, marketing, or operations.
• Receive ongoing coaching and feedback to refine your leadership style and drive measurable results.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive culture where every team member is valued. Our stores are more than retail spaces—they are community hubs where creativity, teamwork, and customer delight converge. You can expect:

• A collaborative environment that encourages idea sharing and innovation.
• Regular team events, recognition programs, and community outreach initiatives.
• Open communication channels, from daily huddles to town‑hall meetings.
• A commitment to work‑life balance, with flexible scheduling and supportive policies.
• Recognition of achievements through awards, spot bonuses, and career advancement opportunities.

Compensation & Benefits

While the starting hourly rate for this role ranges from $18.13 to $28.80, your actual compensation will reflect your experience, performance, and the value you bring to the team. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discount program across all brighthush brands.
• Wellness initiatives such as Employee Assistance Programs (EAP) and smoking cessation support.
• Professional development allowances and tuition reimbursement.
• Life and disability insurance options.
• Auto and home insurance discounts through partner credit unions.
• Additional perks such as childcare support, cell‑phone discounts, and pet insurance.

How to Apply

Ready to elevate your retail career and make a lasting impact on shoppers worldwide? Submit your application through our careers portal or click the link below to join the brighthush team.

Apply to this position now

Join brighthush Today

At brighthush, we believe that every customer interaction is an opportunity to create loyalty, build community, and drive success. As a Retail Customer Experience Coordinator, you will be at the forefront of this mission, leading a passionate team, shaping store culture, and delivering unforgettable experiences. If you are a dynamic leader with a customer‑first mindset, we invite you to bring your energy, creativity, and dedication to our global family. Together, we’ll continue to set the standard for off‑price retail excellence.