Seasoned Global Customer Experience Specialist – Remote Call Center Agent for Australian & New Zealand Travel Markets – Championing Seamless Guest Journeys, Loyalty, and Exceptional Service at brighthush

Welcome to brighthush – Where Travel Meets Exceptional Service

At brighthush, we’re more than a contact‑center solution provider; we’re the heartbeat of the travel industry’s customer experience. With a vibrant presence in the Philippines and an expanding footprint across Australia and New Zealand, we fuse cutting‑edge technology, deep industry expertise, and a passion for people to turn every traveler’s interaction into a memorable moment. Whether a guest is booking a cruise, adding a pre‑departure activity, or seeking post‑trip support, we ensure that every touchpoint reflects the same high standards of care, professionalism, and delight.

Why brighthush is the Ideal Place to Grow Your Career

• Remote‑First Flexibility – Work from anywhere with a fully supported virtual workspace, high‑speed internet stipend, and ergonomic equipment.
• Competitive Compensation – Earn a base salary of PHP 28,000 – PHP 30,000 per month, commensurate with experience, plus performance‑based incentives that reward excellence.
• Comprehensive Benefits – Health coverage, HMO with one free dependent, and above‑standard leave entitlements that support your well‑being.
• Continuous Learning – Access our cloud‑based HR platform (brighthush) and a wealth of training modules covering product knowledge, soft skills, and career development.
• Inclusive Culture – A collaborative, respectful workplace that celebrates diversity and encourages every team member to bring their authentic self.
• Clear Career Pathways – From Customer Service Agent to Team Lead, Operations Manager, and beyond.

Role Overview

As a seasoned Global Customer Experience Specialist, you will be the voice of brighthush in the Australian and New Zealand markets. Your primary focus will be to deliver world‑class service from the comfort of your own home, ensuring that every guest interaction is handled with empathy, efficiency, and a genuine desire to exceed expectations.

Key Responsibilities

• Handle inbound calls and chat inquiries from guests and travel partners, addressing sales questions, service requests, pre‑cruise add‑ons, website support, and post‑cruise follow‑ups.
• Log, track, and resolve customer issues using a suite of internal systems such as Launchpad, Fun Shops, I‑Care, GMP, and other proprietary tools.
• Provide accurate, timely, and courteous responses in both English and, where applicable, local Australian or New Zealand dialects.
• Participate in coaching sessions, feedback loops, and team meetings to continuously improve service quality.
• Maintain high standards of attendance, punctuality, and professionalism across a 7‑day operational schedule, including evenings and weekends (5 pm – 4 am EST).
• Demonstrate empathy, patience, and problem‑solving skills while balancing customer satisfaction with company revenue objectives.
• Contribute to a culture of ethical conduct, integrity, and open communication—speaking up when you notice potential misconduct or have concerns.
• Collaborate with cross‑functional teams—sales, operations, and technical support—to deliver seamless service.
• Track and report on key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Stay up‑to‑date with product knowledge, industry trends, and regional regulations to provide accurate and relevant information to guests.

Essential Qualifications

• High School diploma or equivalent.
• Minimum of 1 year of customer service experience, preferably in hospitality or contact‑center environments.
• Proficiency in brighthush (Office, Teams) and quick adaptability to new internal platforms.
• Strong verbal and written communication skills, with a keen ear for listening and understanding customer needs.
• Excellent attendance record and punctuality—critical for meeting our 24‑hour coverage model.
• Ability to multitask across multiple systems while maintaining a calm, diplomatic demeanor.
• Self‑starter attitude, strong work ethic, and a passion for delivering top‑notch customer experiences.

Preferred Qualifications

• Experience in the hospitality industry or a contact‑center setting handling international calls.
• Knowledge of regional business practices, local culture, and policies in Australia and New Zealand.
• Previous exposure to CRM or ticketing systems such as brighthush, brighthush, or similar.
• Fluency in additional languages (e.g., Mandarin, Tagalog, or Spanish) is a plus.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first, anticipating needs and exceeding expectations.
• Problem‑Solving – Quickly diagnose issues, propose solutions, and follow through until resolution.
• Adaptability – Thrive in a fast‑changing environment, learning new tools and processes with ease.
• Team Collaboration – Work effectively with cross‑functional teams—sales, operations, and technical support—to deliver seamless service.
• Time Management – Prioritize tasks, manage call queues, and meet performance metrics without compromising quality.
• Integrity & Ethics – Uphold the highest standards of honesty, confidentiality, and professional conduct.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Emotional Intelligence – Recognize and respond to customer emotions, turning challenging interactions into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular skill‑building workshops—ranging from advanced product knowledge to leadership fundamentals.
• Clear promotion pathways: from Agent to Team Lead, then to Operations Manager, and beyond.
• Cross‑departmental projects that broaden your experience and visibility within the organization.
• Annual performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to process improvement initiatives and innovation projects.

Work Environment & Culture

brighthush is built on the principles of flexibility, respect, and continuous improvement. Our remote‑first model means you can work from anywhere while staying connected through:

• Virtual collaboration tools (brighthush, brighthush, brighthush).
• Cloud‑based HR and learning platforms (brighthush).
• Regular virtual town‑halls and team‑building events.
• A supportive manager who values work‑life balance and encourages open dialogue.

We celebrate diversity and foster an inclusive environment where every voice is heard. Our culture is driven by a shared commitment to excellence, innovation, and genuine care for our customers.

Compensation & Benefits

While the base salary for this role ranges from PHP 28,000 – PHP 30,000 per month, we also offer:

• Performance‑based incentives that reward outstanding service and customer satisfaction.
• Health coverage that includes medical, dental, and vision plans.
• HMO with one free dependent, ensuring your family’s well‑being is covered.
• Above‑standard leave entitlements, including paid vacation, sick leave, and personal days.
• Flexible work hours and a fully remote setup, reducing commuting time and costs.
• Access to a comprehensive learning platform (brighthush) for continuous skill development.
• Monthly stipend for high‑speed internet and ergonomic equipment.
• Employee recognition programs and quarterly team celebrations.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, growth‑oriented team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s create unforgettable travel experiences together!

Apply now and join brighthush’s innovative travel support team.