Seasoned Healthcare Customer Service Specialist – Remote Billing & Claims Support – Join brighthush

About brighthush

At brighthush, we are redefining the way patients and providers experience healthcare support. With a mission to deliver compassionate, accurate, and timely assistance, we empower our clients to focus on what matters most: patient care. Our remote-first culture blends cutting‑edge technology with a people‑centric approach, ensuring every team member feels connected, valued, and empowered to make a real difference.

Why This Role Matters

As a Healthcare Customer Service Specialist at brighthush, you will be the frontline ambassador for our patients and partners. Your voice, empathy, and problem‑solving skills will directly influence satisfaction scores, reduce claim denials, and help patients navigate complex billing and insurance landscapes. In a fast‑paced environment, your contributions will shape the quality of care and the financial health of our organization.

Position Overview

We are seeking a proactive, detail‑oriented, and customer‑centric professional to join our remote call center team. You will handle high‑volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage. Your responsibilities will include:

• Resolving inquiries with empathy and accuracy while adhering to HIPAA and company policies.
• Utilizing established scripts, tools, and knowledge bases to deliver consistent, high‑quality service.
• Collaborating with leadership and peers to identify process improvements and share best practices.
• Maintaining call metrics and contributing to team goals.

Key Responsibilities

• High‑Volume Call Management: Handle 60+ inbound and outbound calls daily, ensuring each interaction is resolved efficiently.
• Information Gathering & Research: Collect required data, verify account details, and research claim status using multiple systems.
• Clear Communication: Explain billing information, insurance benefits, and available services in a concise, friendly manner.
• Issue Escalation: Assess patient needs and appropriately route complex issues to supervisors or specialized teams.
• Scheduling & Coverage: Coordinate shift coverage to maintain optimal call handling capacity.
• Continuous Improvement: Participate in quality assurance reviews, provide feedback, and suggest process enhancements.
• Compliance & Confidentiality: Strictly adhere to HIPAA regulations and internal confidentiality protocols.
• Team Collaboration: Use screen‑sharing and collaboration tools to solve problems in real time.
• Additional Duties: Perform any other tasks assigned to support team and organizational success.

Essential Qualifications

• High School Diploma or GED (additional education is a plus).
• 1–2 years of customer service experience, preferably in healthcare, insurance, or medical collections.
• Strong verbal, written, and interpersonal communication skills.
• Proven ability to work independently and collaboratively in a fast‑paced environment.
• High attention to detail and accuracy.
• Comfort with Microsoft Office Suite and quick adaptation to new technologies.
• Strong attendance and reliability record.

Preferred Qualifications

• Bilingual (Spanish) proficiency – a significant advantage but not mandatory.
• Experience with Medicaid, Medicare, Workers’ Compensation, and liability claims.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Familiarity with multiple systems and databases in a high‑volume setting.

Skills & Competencies

• Empathy & Patience: Ability to remain calm and supportive during stressful interactions.
• Problem‑Solving: Quick analytical thinking to resolve complex billing and claim issues.
• Time Management: Efficiently balance call volume with quality service.
• Adaptability: Thrive in a dynamic environment with evolving policies and technology.
• Team Player: Collaborate with peers and leadership to achieve shared goals.
• Self‑Starter: Take initiative and drive results without constant supervision.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Healthcare Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training on new billing systems, insurance regulations, and customer service best practices.
• Opportunities to advance into senior support roles, quality assurance, or team leadership.
• Cross‑functional projects that broaden your skill set and expose you to different areas of the organization.
• Annual performance reviews with transparent metrics and growth plans.

Work Environment & Company Culture

brighthush is committed to creating a supportive, inclusive, and flexible workplace. Key cultural pillars include:

• Remote‑first flexibility with reliable technology support and equipment.
• Regular virtual team huddles, social events, and wellness initiatives.
• Open communication channels with leadership and transparent decision‑making.
• Recognition programs that celebrate achievements and milestones.
• Commitment to diversity, equity, and inclusion across all levels.

Compensation, Perks, and Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base Pay: $17.00 per hour (based on experience) with quarterly bonus eligibility.
• Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment.
• Life & Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage with optional voluntary plans.
• 401(k) Retirement Savings: Eligibility to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three months of continuous service.
• Paid Time Off (PTO): Accrue PTO starting on your first day of employment.
• Technology Stipend: Remote work equipment and internet speed test support.
• Professional Development: Access to online courses, certifications, and conference sponsorships.
• Wellness Programs: Virtual fitness classes, mental health resources, and employee assistance programs.

How to Apply

Ready to bring your passion for customer service and healthcare to a dynamic, remote team? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Closing Statement

At brighthush, every call you handle is an opportunity to make a difference in someone’s healthcare journey. If you are a self‑motivated, empathetic, and detail‑oriented professional who thrives in a fast‑paced, remote environment, we want to hear from you. Join us and help shape the future of patient support while advancing your career in a culture that values growth, collaboration, and impact.