Seasoned Italian Customer Advisor – Remote Support Specialist for brighthush Global Travel Marketplace (Portugal – Lisbon)

Welcome to brighthush – Where Hospitality Meets Innovation

At brighthush, we’re redefining the way people experience travel. Our global marketplace connects millions of travelers with unique, authentic stays, creating a community where belonging transcends borders. As a leader in the travel tech industry, brighthush is committed to delivering exceptional customer experiences that inspire trust, safety, and delight. We’re looking for a passionate, bilingual Italian Customer Advisor to join our remote support team in Portugal and help shape the future of travel hospitality.

Why brighthush?

• Impactful Work – Every interaction you handle directly influences the satisfaction of thousands of hosts and guests worldwide.
• Global Reach, Local Presence – Work from the comfort of your home in Lisbon while collaborating with a diverse, multicultural team across continents.
• Career Growth – brighthush offers structured development programs, mentorship, and clear pathways to senior roles.
• Inclusive Culture – We celebrate differences, encourage open dialogue, and foster an environment where every voice matters.
• Competitive Compensation & Benefits – Earn a market‑competitive salary, enjoy comprehensive health coverage, and access exclusive employee perks.

Key Responsibilities

As an Italian Customer Advisor, you will be the frontline champion for our Italian‑speaking community. Your daily tasks will include:

• Responding to host and guest inquiries via chat, email, and phone with professionalism and empathy.
• Diagnosing and resolving complex issues, leveraging brighthush’s knowledge base and internal tools.
• Providing proactive guidance to users, ensuring they fully understand how to maximize their experience on the platform.
• Collaborating with cross‑functional teams (Product, Engineering, Compliance) to relay user feedback and suggest improvements.
• Maintaining high quality standards by meeting or exceeding key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participating in continuous improvement initiatives, including process reviews, training sessions, and knowledge‑sharing workshops.
• Adhering to all regulatory and compliance requirements, safeguarding user data and privacy.
• Contributing to the creation and maintenance of internal documentation, FAQs, and best‑practice guides.

Essential Qualifications

• Native or C2 Proficiency in Italian – Fluency in written and spoken Italian is mandatory.
• Advanced C1 Proficiency in English – Strong verbal and written communication skills in English are required.
• Minimum 1–2 years of customer support experience, preferably in a tech or travel‑related environment.
• Strong analytical mindset with the ability to troubleshoot and resolve issues efficiently.
• Excellent phone etiquette, active listening, and clear, concise writing.
• High‑speed internet connection and a quiet, dedicated workspace suitable for remote work.
• EU citizenship or a valid work permit for Portugal.
• Willingness to relocate to Lisbon or be a local candidate already residing in Portugal.
• Availability to commence training on November 2nd.

Preferred Qualifications

• Experience working with a global marketplace or hospitality platform.
• Knowledge of GDPR, data privacy regulations, and compliance best practices.
• Familiarity with CRM systems, ticketing platforms, and knowledge‑base tools.
• Previous remote work experience and self‑management skills.
• Multilingual abilities beyond Italian and English.

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering outstanding service and turning challenges into opportunities.
• Problem‑Solving – Ability to think critically, identify root causes, and propose effective solutions.
• Communication – Clear, empathetic, and persuasive communication across multiple channels.
• Adaptability – Comfortable navigating change, learning new tools, and adjusting to evolving processes.
• Team Collaboration – Strong interpersonal skills to work seamlessly with colleagues across departments.
• Time Management – Prioritize tasks, meet deadlines, and maintain productivity in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Advisor, you will have access to:

• Structured onboarding and continuous learning modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with senior advisors and product experts.
• Internal mobility pathways to roles such as Customer Success Manager, Product Support Lead, or Regional Operations Manager.
• Annual skill‑development budget for certifications, courses, or conferences.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared vision of creating a world where everyone feels at home. Our remote culture is built on:

• Flexible working hours to accommodate different time zones and personal commitments.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Open communication channels via Slack, Teams, and our internal knowledge base.
• Inclusive policies that celebrate diversity, equity, and inclusion.
• Regular virtual social events, wellness challenges, and community service initiatives.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers:

• Competitive base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Paid professional training and certification programs.
• Employee discounts on travel, accommodation, and partner services.
• Private health and dental insurance after six months of employment.
• Access to brighthush’s EverBetter wellness program, including mental health resources, fitness subsidies, and mindfulness sessions.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Job stability in a rapidly growing global company with a strong track record of innovation.

How to Apply

Ready to join a team that values curiosity, resilience, and a passion for travel? Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s mission of making the world feel like home.

Apply Today! – We look forward to welcoming you aboard.