Seasoned Italian Customer Support Specialist – Remote (Greece) – Bilingual Italian & English – Join brighthush's Global Customer Success Team

About brighthush

brighthush stands at the cutting edge of customer experience, empowering brands worldwide to transform every interaction into a memorable, loyalty‑driving moment. With a footprint that spans more than 30 countries and a portfolio that includes e‑commerce, fintech, travel, and consumer electronics, we are redefining what it means to deliver world‑class support. Our core belief is simple yet powerful: every conversation is an opportunity to build lasting relationships. We combine state‑of‑the‑art technology, data‑driven insights, and a passionate team of problem‑solvers to create solutions that resonate with customers and elevate brands.

As a fully remote‑first organization, brighthush offers the freedom to work from anywhere while staying deeply connected to a vibrant, collaborative community. Whether you are a seasoned support professional or a recent graduate eager to launch a career in customer success, brighthush provides the tools, training, and culture needed to grow, thrive, and make an impact.

Why This Role Is a Game‑Changer

We are looking for an Italian Customer Support Specialist to join our dynamic team in Greece. This role is ideal for someone who loves the Italian language, enjoys helping people, and thrives in a fast‑paced, high‑energy environment. As the first point of contact for our Italian‑speaking customers, you will ensure they receive accurate, timely, and friendly support across chat, email, and phone channels.

What makes this opportunity stand out?

• Remote flexibility: Work from the comfort of your home or any location in Greece, with flexible hours that fit your lifestyle.
• Career acceleration: Gain exposure to a global brand, learn from industry leaders, and unlock pathways to senior support, team lead, or specialist roles.
• Impactful work: Your support will directly influence customer satisfaction, retention, and brand loyalty.
• Competitive rewards: Enjoy a competitive salary, monthly bonuses, and a comprehensive benefits package.

Key Responsibilities

As an Italian Customer Support Specialist, you will:

• Handle incoming customer inquiries via chat, email, and phone with professionalism and empathy.
• Diagnose and resolve issues related to product usage, billing, shipping, and account management.
• Document all interactions accurately in our CRM system, ensuring data integrity and traceability.
• Escalate complex problems to the appropriate internal teams while keeping the customer informed.
• Maintain a high first‑contact resolution rate by leveraging knowledge bases, troubleshooting guides, and best practices.
• Participate in continuous improvement initiatives, providing feedback on processes, scripts, and tools.
• Adhere to communication protocols, quality standards, and compliance guidelines set by brighthush.
• Collaborate with cross‑functional teams (Product, Sales, Marketing) to share customer insights and drive product enhancements.

Essential Qualifications

• Fluency in Italian (C1–C2 level) and strong written and spoken skills.
• Very good command of English (B2–C1 level) to communicate with internal stakeholders and access training materials.
• Proven experience in a customer support or call center environment, preferably in a multilingual setting.
• Excellent phone etiquette, active listening, and the ability to manage multiple conversations simultaneously.
• Strong problem‑solving skills and a customer‑centric mindset.
• Proficiency with MS Office (Word, Excel, Outlook) and familiarity with CRM platforms (e.g., Zendesk, Freshdesk).
• Ability to work independently, prioritize tasks, and meet performance metrics.

Preferred Qualifications

• Experience in the e‑commerce, fintech, or travel industry.
• Knowledge of customer support analytics and KPI tracking.
• Experience with ticketing systems and knowledge base management.
• Additional language skills (e.g., English, Greek, Spanish) are a plus.
• Prior remote work experience and self‑discipline in a virtual environment.

Skills & Competencies for Success

• Communication: Clear, concise, and empathetic communication in both Italian and English.
• Technical Aptitude: Quick to learn new software, troubleshoot technical issues, and adapt to evolving tools.
• Time Management: Efficiently juggle multiple tickets, deadlines, and shifting priorities.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.
• Resilience: Ability to handle challenging customers and stressful situations with composure.
• Continuous Improvement: Proactive in identifying process gaps and suggesting actionable improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an Italian Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, customer psychology, and advanced support techniques.
• Access to a digital learning library, including courses on communication, conflict resolution, and data analytics.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Quality Analyst, or Customer Success Manager.
• Opportunities to participate in cross‑functional projects, enhancing your skill set and visibility within the organization.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our culture is defined by:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Innovation: A culture that encourages experimentation, learning from failure, and continuous improvement.
• Flexibility: Remote work, flexible hours, and a results‑oriented approach that respects work‑life balance.
• Recognition: Regular shout‑outs, performance bonuses, and career development conversations.
• Community: Virtual coffee breaks, team‑building activities, and global events that keep us connected.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, we offer a competitive package that includes:

• Base Salary: Market‑competitive, with regular reviews.
• Monthly Bonuses: Performance‑based incentives tied to key metrics.
• Meal Vouchers: Monthly vouchers to support healthy eating.
• Health & Wellness: Comprehensive health insurance, mental health support, and wellness programs.
• Continuous Training: Access to online learning platforms and industry certifications.
• Relocation Package: For candidates moving from abroad, covering travel costs and initial accommodation.
• Technology Stipend: Allowance for home office equipment and high‑speed internet.
• Paid Time Off: Generous vacation, sick leave, and personal days.

How to Apply

If you’re ready to bring your Italian language skills, customer‑first mindset, and passion for service to a global brand, we’d love to hear from you. Click the link below to submit your application and join brighthush’s mission to create unforgettable customer experiences.

We look forward to welcoming you to the brighthush family, where your expertise will shine and your career will flourish.