Seasoned Licensed Customer Service Representative – Remote Property & Casualty & Personal Lines – Gold Support Team – 24/7 Client Success & Upsell Specialist at brighthush

About brighthush

brighthush is a trailblazer in the insurance landscape, redefining how individuals, families, and businesses protect what matters most. With a legacy that spans more than a century, we have consistently delivered customer‑centric solutions that blend cutting‑edge technology with a human touch. Our mission is simple yet profound: to empower every client with the peace of mind that comes from knowing they are covered by the most accessible, forward‑thinking insurance products available.

At brighthush, we believe that our people are our greatest asset. We nurture a culture of collaboration, continuous learning, and personal empowerment. Whether you are a seasoned professional or just beginning your career journey, you will find a supportive environment that rewards innovation, celebrates diversity, and encourages growth at every level.

Role Overview

We are seeking an Experienced Licensed Customer Service Representative to join our Gold Support Team in a fully remote capacity. In this pivotal role, you will serve as the frontline champion for our independent agency partners and their customers, delivering exceptional service that reflects brighthush’s core values of integrity, care, and simplicity. Your expertise will help us maintain a 24/7 support presence, ensuring that every interaction is timely, accurate, and customer‑focused.

As a member of the Gold Support Team, you will:

• Handle inbound calls and digital inquiries with professionalism and empathy.
• Resolve policy questions, billing issues, and coverage changes efficiently.
• Identify and execute upsell and cross‑sell opportunities that protect what matters most to our clients.
• Maintain the highest standards of customer satisfaction and operational excellence.

Key Responsibilities

• Customer Engagement: Build rapport with customers and agents, providing timely, accurate information on renewals, coverage, eligibility, billing, and policy changes.
• Problem Solving: Assess customer needs and deliver solutions that enhance satisfaction, business growth, and retention.
• Product Advocacy: Educate customers on brighthush’s insurance products and services, using upselling and cross‑selling techniques to protect what matters most.
• Performance Excellence: Meet or exceed individual goals for call quality, handling time, lead transfer ratio, adherence, first‑call resolution, and reliability.
• Data Management: Accurately maintain and track customer data across multiple computer systems, ensuring compliance with privacy and security standards.
• Shift Flexibility: Work a variety of shifts—including weekends and holidays—to support 24/7 service availability.
• Continuous Improvement: Participate in ongoing training and development programs to refine skills and stay current with industry best practices.

Essential Qualifications

• Valid Property & Casualty License or Personal Lines License.
• Minimum of 6 months of related experience; customer service experience preferred.
• Associate degree in a business‑related field preferred or equivalent experience required.
• Strong oral, written, and interpersonal communication skills.
• Ability to review, record, and organize written data from diverse sources.
• Proficiency with computers and Microsoft Office tools.
• Capacity to handle confidential and proprietary information with discretion.
• Clear understanding of brighthush policies, standards, and procedures.

Preferred Qualifications

• Experience in a high‑volume call center environment.
• Knowledge of insurance terminology and product lines.
• Demonstrated ability to meet or exceed performance metrics.
• Experience with CRM systems and data entry tools.
• Commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Analytical Thinking: Ability to assess complex situations and recommend effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks efficiently while maintaining high quality standards.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Gold Support Team representative, you will have access to:

• Structured onboarding and a 12‑week mandatory training program.
• Mentorship from experienced leaders in the insurance industry.
• Regular coaching sessions focused on skill enhancement and career progression.
• Opportunities to transition into specialized roles such as Claims Support, Product Specialist, or Sales Enablement.
• Access to brighthush’s Learning Management System, featuring courses on insurance fundamentals, customer experience, and leadership.
• Annual performance reviews that align with clear career pathways and advancement criteria.

Work Environment & Company Culture

brighthush’s remote work model empowers employees to balance professional responsibilities with personal commitments. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Transparency: Open communication channels and data‑driven decision making.
• Well‑Being: Comprehensive wellness programs, mental health resources, and flexible scheduling.
• Community Impact: Volunteer initiatives and charitable partnerships that give back to the communities we serve.
• Recognition: Regular awards and acknowledgments for outstanding performance.

Compensation & Benefits

While the exact salary for this role varies based on experience, location, and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health support.
• Flexible work arrangements and remote‑friendly infrastructure.

How to Apply

Ready to join brighthush’s Gold Support Team and make a tangible impact on the lives of our customers and partners? Submit your application through our careers portal or click the link below to start the process.

Apply to brighthush Today

Closing Statement

At brighthush, we don’t just provide insurance—we provide peace of mind. If you are a licensed professional with a passion for customer service, a commitment to excellence, and a desire to grow within a supportive, forward‑thinking organization, we want to hear from you. Join us in delivering exceptional experiences, driving business growth, and creating a brighter future for our customers and communities.

Apply now and become a vital part of brighthush’s Gold Support Team—where your expertise, dedication, and integrity are celebrated every day.