Seasoned Live Chat Support Specialist – Customer Success & Data Entry Champion – Remote, $25/hr – Join brighthush

About brighthush

brighthush is more than a platform; it’s a cultural movement that blends music, entertainment, and cutting‑edge technology to deliver unforgettable, real‑time experiences for fans, artists, and creators worldwide. With a community that spans millions of passionate listeners and a portfolio of innovative tools that power live events, streaming, and backstage interactions, brighthush is redefining how the world connects through sound. From the instant a fan clicks “Buy Ticket” to the moment a backstage chat lights up during a live concert, brighthush is there to make every interaction seamless, human‑centric, and memorable.

As we scale our global footprint, we’re seeking tech‑savvy, customer‑first professionals who can help us keep that promise of instant, friendly, and reliable support. If you thrive in a fast‑paced, data‑driven environment and love the intersection of music and technology, this role is your next career milestone.

Why brighthush?

At brighthush, we cultivate a culture that thrives on creativity, collaboration, and continuous learning. We empower our team members to own their work, experiment with bold ideas, and grow both personally and professionally. Whether you’re a seasoned support veteran or just starting your career, you’ll find a welcoming environment where your contributions matter.

Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant, global team. We celebrate diversity, champion inclusion, and prioritize mental and physical well‑being through a suite of wellness resources and flexible scheduling.

Key Responsibilities

• Engage with users via live chat: Deliver timely, friendly, and accurate assistance to help users navigate our platform, troubleshoot issues, and answer questions.
• Handle account‑related inquiries: Resolve problems related to account setup, password resets, subscription management, and billing disputes.
• Utilize internal databases: Efficiently search and retrieve user information from our CRM and knowledge base to provide precise solutions.
• Document interactions: Record all customer interactions, solutions, and follow‑up actions in our support system to maintain a high‑quality knowledge base.
• Collaborate with teammates: Share insights, flag recurring issues, and contribute to process improvements that enhance overall support quality.
• Maintain high performance metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Adapt to a fast‑paced environment: Manage multiple chat conversations simultaneously while staying organized and focused.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a live chat or real‑time support role.
• Excellent written communication skills with a strong emphasis on clarity, empathy, and tone appropriate for a diverse audience.
• Proficiency in data entry, including accurate typing speed (minimum 45 WPM) and attention to detail.
• Comfortable using customer support software (e.g., Zendesk, Freshdesk, Intercom) and internal databases.
• Strong problem‑solving abilities and the capacity to think on your feet.
• Flexibility to work in a dynamic, fast‑paced environment and adapt to changing priorities.
• Passion for music and entertainment, with a genuine interest in staying up‑to‑date on industry trends.

Preferred Qualifications

• Experience working in a tech‑focused or media‑centric company.
• Knowledge of music streaming platforms, ticketing systems, or event‑management tools.
• Multilingual capabilities, especially in Spanish, French, or Mandarin.
• Familiarity with remote collaboration tools such as Slack, Teams, or Zoom.
• Previous exposure to performance‑based incentive programs.

Key Skills & Competencies

• Customer‑centric mindset: Ability to anticipate user needs and deliver proactive solutions.
• Technical aptitude: Quick learner who can navigate new software and troubleshoot basic technical issues.
• Time management: Prioritize tasks effectively while maintaining high quality.
• Team collaboration: Communicate clearly with peers and cross‑functional teams.
• Adaptability: Thrive in a rapidly evolving environment and embrace change.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Live Chat Support Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior support leaders and opportunities to shadow other departments such as Product, Engineering, and Marketing.
• Clear career pathways, including progression to Senior Support Agent, Team Lead, or Customer Success Manager roles.
• Regular feedback sessions and performance reviews that help you set and achieve professional goals.
• Access to internal learning resources, webinars, and conferences focused on customer experience, data analytics, and music technology.

Work Environment & Culture

brighthush is a fully remote, inclusive workplace that values flexibility and work‑life balance. Our culture is built on:

• Transparency: Open communication channels and regular company‑wide updates.
• Collaboration: Cross‑functional teams that share knowledge and celebrate successes together.
• Innovation: Encouragement to experiment, propose new ideas, and iterate quickly.
• Diversity & Inclusion: Commitment to creating an environment where every voice is heard and respected.
• Well‑being: Resources for mental health, flexible schedules, and a supportive community.

Compensation & Benefits

We offer a competitive hourly rate of $25, with the potential for performance‑based bonuses. In addition, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs and wellness resources.
• Access to exclusive brighthush events, concerts, and partner discounts.

How to Apply

If you’re passionate about music, customer service, and making a real impact, we’d love to hear from you. Submit your resume and a cover letter that highlights:

• Your relevant experience in live chat or customer support.
• Specific examples of how you’ve handled challenging customer interactions.
• Why you’re excited to join brighthush and contribute to our mission.

Ready to take the next step? Click the link below to apply now.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.