Seasoned LMS Support Specialist & Customer Success Advisor – Temporary Full‑Time Role Driving Workforce Learning Excellence, Adoption, and Customer Engagement at brighthush

Welcome to brighthush – Empowering the Future of Workforce Learning

At brighthush, we are redefining how organizations invest in their most valuable asset: people. Our next‑generation Learning Management System (LMS) blends cutting‑edge technology with intuitive design, enabling enterprises of all sizes to create, deliver, and measure learning at scale. From Fortune 500 giants to nimble startups, our platform is trusted to drive compliance, skill development, and employee engagement worldwide. In an era where continuous learning is no longer optional but essential, brighthush is the catalyst that turns learning into a strategic advantage.

Why This Role Is a Game‑Changer

As the primary bridge between our technology and the people who rely on it, you will shape the customer experience, drive adoption, and directly influence the success of our clients’ learning initiatives. This temporary, full‑time position offers a unique opportunity to immerse yourself in the core of brighthush’s customer success engine, working closely with cross‑functional teams and making a tangible impact on thousands of learners worldwide.

Key Responsibilities

• Customer Liaison: Serve as the day‑to‑day point of contact for LMS administrators and end‑users, responding to inquiries via phone, email, chat, and ticketing systems with professionalism and empathy.
• Technical Guidance: Provide expert assistance on LMS navigation, functionality, reporting, user management, permissions, and system configuration, ensuring customers can leverage the platform to its fullest potential.
• Issue Diagnosis & Resolution: Quickly diagnose and resolve access issues, password resets, reporting discrepancies, and other platform‑related concerns, prioritizing speed and accuracy.
• Support Excellence: Deliver world‑class customer support characterized by patience, responsiveness, and meticulous attention to detail, consistently exceeding service level agreements.
• Training & Enablement: Create and deliver live demos, written guides, and tailored training sessions that empower customers to become self‑sufficient and confident users.
• Escalation Management: Assess the severity of customer issues, determine when to resolve internally versus escalating to Product, Development, or other internal teams, and follow up to ensure closure.
• Case Management: Create, document, track, and follow up on support cases using our ticketing system, maintaining clear communication and timely resolution.
• Insight Translation: Gather relevant information, translate technical issues into actionable insights, and communicate findings to stakeholders to drive continuous improvement.
• Cross‑Functional Collaboration: Work closely with Sales, Customer Service, Product, Development, and other teams to align on customer success goals and deliver a seamless experience.
• Documentation: Maintain accurate, up‑to‑date documentation of customer interactions, requests, and resolution status in our CRM, ensuring knowledge is captured for future reference.
• Implementation Support: Assist with LMS implementations, onboarding activities, and ongoing platform support for new and existing customers, ensuring a smooth transition and high adoption rates.
• Feedback Loop: Collect and share customer feedback, identifying opportunities to improve processes, product features, and the overall customer experience.

Essential Qualifications

• Minimum of 3 years of experience in customer support, technical support, customer success, help desk, or a similar customer‑facing role.
• Hands‑on experience supporting a software application, SaaS platform, LMS, or other web‑based system.
• Strong troubleshooting, problem‑solving, and issue‑resolution skills, with a proven track record of turning complex challenges into simple, actionable solutions.
• Excellent written and verbal communication skills, capable of explaining technical concepts to both technical and non‑technical audiences.
• Organizational prowess with exceptional attention to detail and follow‑through, ensuring no ticket falls through the cracks.
• Ability to manage multiple priorities simultaneously while maintaining a customer‑first mindset.
• Experience using CRM, ticketing, or case‑management systems (e.g., brighthush, brighthush, brighthush, brighthush).

Preferred Qualifications

• Direct experience supporting or administering an LMS, with a deep understanding of learning workflows and compliance requirements.
• Background working with business customers, administrators, or client‑facing support environments.
• Proficiency with brighthush, brighthush, brighthush, or similar platforms.
• Experience documenting bugs, recreating issues, and communicating technical problems to Product or Development teams.
• Industry experience in SaaS, online learning, compliance training, workplace safety, or EHS‑related sectors.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping customers succeed and a genuine desire to build lasting relationships.
• Technical Fluency: Comfortable navigating complex software environments, interpreting logs, and troubleshooting configuration issues.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose effective solutions.
• Collaboration & Influence: Works seamlessly with cross‑functional teams, advocating for customer needs and driving process improvements.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new features and industry trends.

Career Growth & Learning Opportunities

Although this role is temporary, it offers a unique window into the heart of brighthush’s customer success engine. You will:

• Gain hands‑on experience with a leading LMS used by Fortune 500 companies and mid‑market enterprises.
• Develop deep expertise in SaaS support, product troubleshooting, and customer onboarding.
• Build a robust network of professionals across Sales, Product, Development, and Customer Service.
• Receive mentorship from seasoned experts who are passionate about coaching and knowledge sharing.
• Position yourself for future roles within brighthush or the broader learning technology industry, armed with a proven track record of driving customer satisfaction.

Work Environment & Company Culture at brighthush

At brighthush, we celebrate diversity, foster inclusion, and champion a culture of continuous learning. Our team values:

• Collaboration: Open communication, shared goals, and a supportive atmosphere.
• Innovation: Encouraging creative problem‑solving and experimentation.
• Transparency: Clear expectations, honest feedback, and a focus on measurable outcomes.
• Work‑Life Balance: Flexible scheduling, remote work options, and a commitment to employee well‑being.

Compensation, Perks, and Benefits

While the exact compensation for this temporary position will be discussed during the interview process, brighthush offers a competitive salary aligned with industry standards for LMS support specialists. In addition, you can expect:

• Health, dental, and vision coverage (for eligible employees).
• Paid time off and holidays.
• Professional development budget for courses, certifications, and conferences.
• Access to our internal LMS for continuous learning and skill enhancement.
• Team‑building events, virtual coffee chats, and community outreach initiatives.

Why Join brighthush?

By stepping into this role, you will become an integral part of a mission‑driven organization that is reshaping how businesses invest in their people. You will:

• Directly influence customer success and satisfaction, seeing the tangible impact of your work.
• Work alongside a talented, diverse team that values your voice and encourages growth.
• Build a portfolio of real‑world experience in LMS administration, customer support, and SaaS product lifecycle.
• Position yourself for future opportunities within brighthush or the broader learning technology ecosystem.

Ready to Make a Difference?

If you are a proactive, customer‑focused professional with a passion for technology and a knack for problem‑solving, we invite you to apply for the LMS Support Specialist – Customer Success Advisor position at brighthush. Join us in empowering organizations to unlock the full potential of their workforce through world‑class learning solutions.

Click the link below to submit your application and take the first step toward an exciting, impactful career with brighthush.