Seasoned Loss Prevention & Customer Service Associate II – Coral Gables – Elevate Store Safety & Customer Experience at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending exceptional customer service with innovative merchandising and a culture of continuous improvement. As a Fortune 100 leader, brighthush operates a global network of stores, distribution centers, and corporate offices that together create a dynamic, fast‑paced environment where every team member can grow, learn, and make a real impact. Our commitment to diversity, inclusion, and employee development means that we’re not just a workplace – we’re a community that celebrates individuality, fosters collaboration, and rewards excellence.

Role Overview

We’re looking for a proactive, detail‑oriented Loss Prevention Customer Service Associate II to join our Coral Gables store team. In this hybrid role, you’ll serve as the first line of defense against theft and loss while simultaneously delivering outstanding customer service. You’ll work closely with store management, loss prevention leadership, and fellow associates to maintain a safe, welcoming environment for shoppers and staff alike.

Why This Position Matters

• Protect the brand and inventory: Your vigilance helps safeguard brighthush’s merchandise, ensuring that customers can enjoy the best value without compromising quality.
• Enhance the customer experience: By maintaining a visible, approachable presence, you’ll help shoppers feel confident and secure while they browse.
• Drive personal growth: The role offers hands‑on training in security protocols, conflict resolution, and technology use—skills that are highly transferable across retail and beyond.

Key Responsibilities

• Act as a visual deterrent by maintaining a professional stance at the front of the store or within key departments.
• Wear and operate the company‑approved body‑worn camera (BWC) in accordance with privacy and data‑handling policies.
• Greet customers with courtesy, respect, and a positive attitude, reinforcing brighthush’s commitment to service excellence.
• Respond promptly to customer requests, directing them to the appropriate store management or customer service team.
• Observe and report suspicious behavior or critical incidents to Loss Prevention (LP) or store management using the AIIM Case Management system.
• Conduct a thorough safety sweep at closing in collaboration with store management to ensure all areas are secure.
• Review and understand the Store Emergency Response Guide, and act accordingly during any emergency.
• Maintain a complete, compliant uniform—including BWC—throughout your shift.
• Document all incidents, observations, and actions taken in a clear, concise manner.
• Participate in ongoing training sessions, drills, and safety briefings to stay current on best practices.
• Perform additional duties as assigned by the District Loss Prevention Manager or Store Management.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• 0–2 years of retail or security experience (or equivalent training).
• Strong verbal and written communication skills, with the ability to interact confidently with customers, colleagues, and management.
• Sound decision‑making ability and sound judgment in high‑pressure situations.
• Self‑motivated, able to work independently while maintaining a collaborative team spirit.
• Excellent time‑management and organizational skills, with the capacity to prioritize tasks effectively.
• Physical stamina to stand for extended periods and perform routine store safety checks.
• Proficiency in using a radio or other communication devices.
• Commitment to upholding brighthush’s policies, values, and culture.

Preferred Qualifications

• Prior experience in loss prevention, security, or a related field.
• Familiarity with body‑worn camera technology and data‑privacy regulations.
• Experience with case‑management or incident‑reporting software.
• Knowledge of emergency response procedures and first‑aid certification.
• Multilingual abilities, especially Spanish, to better serve our diverse customer base.

Skills & Competencies

• Customer‑centric mindset: Ability to anticipate customer needs and provide proactive assistance.
• Situational awareness: Keen eye for detail and the ability to read body language and environmental cues.
• Conflict resolution: Skilled at de‑escalating tense situations while maintaining safety.
• Technology proficiency: Comfortable using radios, BWCs, and incident‑reporting systems.
• Team collaboration: Works effectively with store associates, management, and LP leadership.
• Adaptability: Thrives in a fast‑paced retail environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Loss Prevention Customer Service Associate II, you’ll gain:

• Hands‑on training in advanced security protocols and technology.
• Mentorship from senior LP managers and store leadership.
• Access to internal career pathways, including LP Manager, Store Manager, and corporate roles.
• Continuing education programs, such as safety certifications, conflict‑resolution workshops, and leadership development courses.
• Opportunities to participate in cross‑functional projects that enhance store operations and customer experience.

Work Environment & Culture at brighthush

Our Coral Gables store is a vibrant, inclusive space where teamwork and innovation thrive. You’ll work alongside a diverse group of associates who share a passion for delivering value to customers. We celebrate achievements, encourage open communication, and foster a culture of mutual respect. Whether you Apply for this job