Experienced Part-Time Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a presence in more than 1,000 stores across North America, Europe, and Asia, brighthush has earned a reputation for innovation, sustainability, and an unwavering commitment to customer delight. Our mission is simple: to make great products accessible to everyone, while fostering a culture of integrity, collaboration, and continuous growth.

At brighthush, we believe that every team member is a vital part of our success story. From our flagship stores to our distribution centers, we empower employees to bring their best selves to work, encouraging creativity, ownership, and a passion for service. Whether you’re just starting your career or looking to advance to a leadership role, brighthush offers a dynamic environment where learning, mentorship, and career progression are built into the fabric of our organization.

Position Overview

We are seeking a dedicated Part‑Time Customer Experience Coordinator to join our Swampscott, MA store team. In this role, you will be the face of brighthush’s commitment to exceptional customer service, leading a front‑end team of Associates, and ensuring every shopper leaves with a memorable experience. The position offers flexible scheduling, including evenings and weekends, making it an ideal fit for students, parents, or anyone looking to balance work with other commitments.

Key Responsibilities

• Lead, coach, and inspire a team of front‑end Associates, fostering a culture of excellence, teamwork, and accountability.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Promote and enroll customers in brighthush loyalty programs, ensuring Associates are equipped to personalize the experience.
• Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Address customer concerns swiftly and professionally, turning potential issues into positive outcomes.
• Collaborate with store management to align daily tasks with the store plan, prioritizing initiatives that drive sales and customer satisfaction.
• Provide constructive feedback and recognition to Associates, supporting their growth and development.
• Partner with management on training needs, ensuring Associates receive ongoing development in front‑end principles and customer service best practices.
• Enforce all labor laws, company policies, and safety procedures, maintaining a safe and compliant workplace.
• Support shrink reduction initiatives and participate in store safety programs.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory capacity.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mentality, collaborating seamlessly with peers and supervisors.
• Proficiency in training and mentoring others, fostering a culture of continuous improvement.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion.
• Knowledge of POS systems and cash handling procedures.
• Prior exposure to safety and shrink reduction programs.
• Demonstrated ability to lead by example, inspiring Associates to deliver outstanding service.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Strong leadership presence, capable of motivating and guiding a diverse team.
• Analytical thinking, able to assess store performance and adjust strategies accordingly.
• Effective problem‑solving skills, turning challenges into opportunities for improvement.
• High emotional intelligence, fostering trust and open communication with Associates and customers alike.
• Proficiency in Microsoft Office Suite and retail software platforms.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you will gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. Our structured development programs include:

• On‑the‑job training with seasoned mentors.
• Access to brighthush’s e‑learning portal covering leadership, merchandising, and customer service.
• Opportunities to shadow senior managers and participate in cross‑functional projects.
• Clear career pathways to roles such as Store Manager, District Manager, or Corporate Program Manager.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive, and supportive workplace. Our culture is built on the following pillars:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do.
• Integrity: Honesty and transparency guide our decisions.
• Growth Mindset: Continuous learning and improvement are encouraged.
• Community Engagement: We actively support local charities and sustainability initiatives.

Compensation & Benefits

While the starting hourly rate for this part‑time position ranges from $17.25 to $17.75, actual pay is determined by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance (for full‑time and eligible part‑time employees).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Employee referral bonuses.
• Additional perks such as childcare discounts, pet insurance, and credit union access.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply To This Job

Join brighthush Today

At brighthush, we’re more than a retailer—we’re a community of people who believe in making a difference, one customer at a time. If you’re driven, customer‑focused, and eager to grow in a supportive environment, we want to hear from you. Apply now and start your journey toward a rewarding career where your contributions matter.