Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Front‑Line Experience Specialist – Champion Safety & Exceptional Service at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how people shop for quality and value. With over 1,200 stores across North America, Europe, and Asia, we bring premium‑quality merchandise to everyday shoppers at prices that keep them coming back. Our success is built on relentless innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 company, we empower every team member to thrive, grow, and make a meaningful impact on the lives of millions of customers worldwide.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a workplace that is as dynamic as the retail landscape itself. We offer:

• Fast‑Paced, High‑Energy Environments: Every shift is an opportunity to sharpen your skills and stay on your toes.
• Comprehensive Development: From on‑the‑job training and mentorship to formal learning programs, we invest in both technical and soft skills.
• Inclusive Culture: We celebrate diverse perspectives and reward initiative, ensuring every voice is heard.
• Competitive Compensation: A robust benefits package that supports your well‑being and future.

Position Overview

As a Loss Prevention & Customer Service Associate II, you are the first line of defense against theft while simultaneously delivering a welcoming, safe, and enjoyable shopping experience for every customer. You will collaborate closely with store management, loss prevention teams, and fellow associates to uphold brighthush’s standards of integrity, safety, and brand excellence.

Key Responsibilities

• Visible Deterrence: Maintain a professional presence at the front of the store and in key departments to deter potential shoplifters.
• Customer Observation: Monitor customer activity, identify suspicious behavior, and intervene when necessary to prevent loss or dishonesty.
• Body‑Worn Camera Operations: Operate, maintain, and troubleshoot body‑worn camera systems, ensuring all footage is captured, stored, and reviewed in compliance with policy.
• Customer Assistance: Respond promptly to inquiries, provide assistance, or direct shoppers to the appropriate department or management.
• Emergency Response: Execute emergency protocols, including the use of the Store Emergency Response Guide, to protect customers, staff, and assets.
• Closing Safety Sweeps: Conduct thorough closing safety sweeps in partnership with store management, documenting any incidents or irregularities.
• Incident Reporting: Record and report incidents using the AIIM Case Management system, ensuring accurate and timely documentation.
• Trend Analysis: Collaborate with loss prevention and store teams to analyze trends, recommend improvements, and implement preventive measures.
• Store Maintenance: Maintain a clean, organized, and secure store environment that reflects brighthush’s brand standards.
• Continuous Learning: Participate in ongoing training sessions, safety briefings, and performance reviews to stay current on best practices and company policies.
• Additional Duties: Perform any other duties as assigned by store management or the Loss Prevention Manager.

Essential Qualifications

• Education: High school diploma or equivalent; associate’s degree preferred.
• Experience: 0–2 years of retail or security experience with a solid understanding of loss prevention principles.
• Communication: Excellent verbal and written communication skills; ability to interact professionally with customers, colleagues, and management.
• Judgment: Sound decision‑making abilities, especially in high‑pressure or ambiguous situations.
• Initiative: Strong initiative and the capacity to work independently while maintaining focus on team objectives.
• Organization: Excellent organizational skills; ability to prioritize tasks, manage time effectively, and maintain attention to detail.
• Physical Stamina: Ability to stand for extended periods, walk, and occasionally lift up to 25 pounds.
• Technology Proficiency: Comfortable with radios, body‑worn cameras, and computer systems for incident reporting.
• Core Values: Commitment to brighthush’s core values: integrity, respect, teamwork, and customer focus.

Preferred Qualifications

• Previous experience in a loss prevention or security role within a retail environment.
• Knowledge of local and state regulations related to loss prevention and customer privacy.
• Experience with body‑worn camera systems and video review processes.
• Training or certification in conflict resolution, de‑escalation techniques, or first aid.
• Multilingual abilities that enhance customer service in diverse communities.

Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive, helpful attitude toward shoppers.
• Situational Awareness: Keen observation skills to detect potential threats or irregularities quickly.
• Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Problem‑Solving: Analytical thinking to assess incidents, determine root causes, and recommend preventive actions.
• Adaptability: Flexibility to adjust to changing store dynamics, customer flow, and operational priorities.
• Team Collaboration: Willingness to work closely with loss prevention, store management, and fellow associates to achieve shared goals.
• Integrity & Ethics: Commitment to upholding brighthush’s standards of honesty, confidentiality, and professionalism.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Loss Prevention & Customer Service Associate II, you will have access to:

• Structured onboarding and continuous training programs covering loss prevention, customer service, and brand standards.
• Mentorship from experienced loss prevention managers and senior store leaders.
• Cross‑functional exposure to merchandising, inventory management, and store operations.
• Clear career pathways to roles such as Loss Prevention Supervisor, Store Manager, or Regional Manager.
• Opportunities to lead special projects, contribute to process improvements, and influence store strategy.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every team member’s voice is heard. Our culture is built on:

• Respect & Inclusion: We celebrate diverse perspectives and create an environment where all employees feel valued.
• Collaboration: Teamwork is at the heart of our success; we encourage open communication and shared problem‑solving.
• Innovation: We continuously seek new ways to improve customer experience, store operations, and safety protocols.
• Recognition: Outstanding performance is celebrated through awards, bonuses, and public acknowledgment.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies help employees maintain a healthy balance.

Compensation & Benefits

While the starting hourly rate for this role ranges from $16.50 to $18.60, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (medical, dental, vision plans).
• Retirement savings plan with company match (401(k) match).
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Wellness programs: Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Professional development: tuition reimbursement, leadership training, and certification sponsorship.
• Additional perks: auto/home insurance discounts, credit union membership, and referral bonuses.

How to Apply

If you are ready to bring your passion for customer service and loss prevention to a dynamic, growth‑oriented team, we encourage you to apply today. Join brighthush and help us continue to deliver exceptional value to our customers while safeguarding our brand and assets.

To submit your application, please click the link below or visit our careers portal. We look forward to learning how your skills and experiences align with the goals of brighthush.