Seasoned Loss Prevention & Customer Service Associate II – Retail Security & Guest Experience Specialist – Championing Safety, Service, and Seamless Shopping Experience at brighthush

About brighthush

brighthush is not just a retailer; it’s a movement that redefines how people shop for premium, brand‑name merchandise at a fraction of the cost. With a network of over 2,000 stores spanning North America, brighthush blends cutting‑edge technology, data‑driven merchandising, and an unwavering commitment to customer delight. Our stores are more than just retail spaces—they are vibrant communities where shoppers discover quality, value, and an experience that feels personal and welcoming.

At brighthush, we believe that every employee is a brand ambassador. Our culture is built on diversity, collaboration, and continuous learning, empowering each team member to grow, thrive, and make a tangible impact in the communities we serve. Whether you’re on the sales floor, in a distribution center, or supporting operations from a remote office, you’ll find an inclusive environment that celebrates creativity, rewards initiative, and supports your professional growth.

Why Join brighthush?

When you join brighthush, you become part of a dynamic, fast‑moving retail ecosystem where every day presents a new opportunity to shape the future of shopping. Our stores are the frontlines of innovation, and our people are the heart of that innovation. We offer:

• Career Momentum: Clear pathways from entry‑level roles to leadership positions, backed by structured training and mentorship.
• Inclusive Culture: A workplace that celebrates diverse perspectives and fosters belonging.
• Competitive Compensation: Market‑aligned wages, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies that help you thrive both professionally and personally.
• Innovation at Work: Opportunities to contribute ideas that shape store operations, customer experience, and technology adoption.

Position Overview

As a Seasoned Loss Prevention & Customer Service Associate II, you will be the first line of defense against theft and loss while simultaneously delivering an outstanding customer experience. Your role is pivotal in safeguarding merchandise, protecting brand integrity, and ensuring a safe, welcoming environment for shoppers. You will collaborate closely with the District Loss Prevention Manager, store leadership, and fellow LP associates to maintain the highest standards of security and service.

Key Responsibilities

• Visible Deterrence: Maintain a professional presence at the front of the store or within key departments to deter potential loss and dishonesty.
• Body‑Worn Camera Operations: Operate a body‑worn camera in accordance with company policy, ensuring accurate documentation of incidents and compliance with privacy regulations.
• Customer Engagement: Greet customers with courtesy and respect, providing assistance or directing them to store management or customer service as needed.
• Emergency Preparedness: Review and adhere to the Store Emergency Response Guide, staying prepared to respond to any critical incidents.
• Incident Observation: Observe and report suspicious behavior or incidents to the LP team or store management promptly.
• Closing Safety Sweep: Conduct a thorough closing safety sweep in partnership with store management to verify all security protocols are met.
• Case Management: Document all incidents in the AIIM Case Management system, ensuring completeness, accuracy, and timely submission.
• Work Area Maintenance: Maintain a clean, organized, and compliant work area, including proper uniform and equipment standards.
• Customer Experience Support: Support store initiatives that enhance the customer experience, such as visual merchandising, product placement, and promotional displays.
• Continuous Learning: Participate in ongoing training and development programs to stay current on loss prevention techniques, customer service best practices, and safety procedures.
• Additional Duties: Perform additional duties as assigned by the District Loss Prevention Manager or store leadership.

Essential Qualifications

• Communication Skills: Excellent verbal and written communication abilities to interact confidently with customers, colleagues, and management.
• Sound Judgment: Ability to make quick, informed decisions that prioritize safety, customer satisfaction, and brand protection.
• Initiative: Self‑motivated and capable of working independently while maintaining a high level of accountability.
• Time Management: Strong organizational skills to prioritize tasks, manage workload, and meet deadlines in a fast‑paced retail environment.
• Physical Stamina: Ability to stand for extended periods, walk, and lift up to 25 lbs as required.
• Experience: 0–2 years of retail or security experience preferred but not mandatory; on‑the‑job training will be provided.

Preferred Qualifications

• Prior experience in loss prevention, retail security, or a related field.
• Familiarity with body‑worn camera technology and incident reporting systems.
• Knowledge of retail safety protocols and emergency response procedures.
• Demonstrated ability to handle high‑pressure situations with composure and professionalism.
• Experience working in a diverse, multicultural team environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and ensuring every shopper feels valued.
• Analytical Thinking: Ability to identify patterns, assess risks, and recommend preventive measures.
• Technical Proficiency: Proficiency in Microsoft Office Suite and retail management software.
• Adaptability: Comfortable with evolving retail technologies and industry trends.
• Integrity & Teamwork: Commitment to upholding brighthush’s values of integrity, teamwork, and continuous improvement.

Career Growth & Development

At brighthush, we invest in our people. As an LP Customer Service Associate II, you’ll have access to a range of professional development opportunities, including:

• Structured training programs covering loss prevention tactics, customer service excellence, and leadership fundamentals.
• Mentorship from seasoned loss prevention managers and senior retail leaders.
• Clear career pathways that can lead to roles such as LP Supervisor, Store Manager, or District Loss Prevention Manager.
• Cross‑functional projects that broaden your skill set and expose you to different aspects of the retail operation.
• Regular performance reviews and goal‑setting sessions to track progress and identify growth opportunities.

We also offer tuition reimbursement, professional development allowances, and access to industry conferences, ensuring you stay ahead of the curve and continuously elevate your expertise.

Work Environment & Culture

brighthush prides itself on a collaborative, inclusive, and energetic workplace. You’ll join a team that values:

• Diversity & Inclusion: A culture that celebrates varied perspectives and backgrounds.
• Teamwork: Open communication, mutual respect, and a shared commitment to success.
• Innovation: Encouragement to bring fresh ideas that improve customer experience and operational efficiency.
• Work‑Life Balance: Flexible scheduling options and supportive policies that help you thrive both professionally and personally.

Our stores are designed to foster collaboration, with open spaces, real‑time communication tools, and a supportive leadership structure that empowers you to take ownership of your role.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.30 to $18.60, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discount on merchandise.
• Professional development allowances and tuition reimbursement.
• Wellness programs such as Employee Assistance Program (EAP), smoking cessation support, and mental health resources.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

We also provide a supportive environment that encourages continuous learning and offers opportunities for advancement within the organization.

How to Apply

If you’re ready to bring your passion for security, customer service, and teamwork to a dynamic, growth‑oriented environment, we encourage you to apply today. Join brighthush and help us create memorable shopping experiences while advancing your career.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

brighthush Store 1338, 8839 Veterans Memorial Boulevard, Metairie, LA, USA