Seasoned Medical Billing & Customer Service Specialist – Championing Patient Advocacy & Revenue Cycle Excellence – Remote, Full‑Time

About brighthush

brighthush stands at the forefront of radiology innovation, turning complex imaging workflows into clear, patient‑centric experiences. Our mission is simple yet powerful: illuminate every diagnostic journey with precision, compassion, and cutting‑edge technology. By blending state‑of‑the‑art imaging solutions, a team of seasoned clinicians, and a culture that prizes continuous improvement, we deliver care that is not only effective but also deeply human. As a fully remote organization, we empower our people to work from anywhere while staying tightly connected through collaborative tools, regular virtual huddles, and a shared commitment to excellence.

Why This Role Matters

In the fast‑moving world of healthcare, the patient’s experience often hinges on the clarity and accuracy of billing. As a Medical Billing Customer Service Specialist, you become the frontline advocate for patients, insurers, and internal stakeholders. Your expertise ensures that every claim, denial, or payment discrepancy is resolved with empathy and precision, reinforcing trust in the entire care continuum. At brighthush, we believe that every interaction is an opportunity to shine brighter—both for the patient and for our organization’s revenue health.

Key Responsibilities

Patient Billing Customer Service (85%)

• Primary Point of Contact: Serve as the first line of support for clinics, referring physicians, attorneys, insurance carriers, and patients. Handle inquiries via phone, email, text, and secure portal messaging.
• EOB & Denial Navigation: Review Explanation of Benefits (EOBs), identify denials or payment discrepancies, and translate complex insurance language into clear, actionable guidance for patients.
• Timely Communication: Respond to all correspondence within established SLA windows, ensuring that patients feel heard and informed at every step.
• Escalation Management: Identify complex billing issues that require senior expertise, and route them to Senior Customer Service Specialists or the Revenue Cycle Management team for resolution.
• Revenue Collaboration: Work closely with Revenue Cycle Management to reconcile payments, update patient records, and identify opportunities to optimize revenue streams.
• Quality Assurance: Consistently meet or exceed key metrics such as call handling time, first‑contact resolution, and customer satisfaction scores.

Administrative Duties (10%)

• Generate and send itemized statements to attorneys and request Letters of Protection (LOPs) to confirm authorization and compliance.
• Maintain accurate patient demographic and insurance information within the billing system.
• Conduct outbound calls to verify and update account details with referring doctors, patients, insurers, and attorneys.
• Investigate and resolve inaccuracies such as duplicate charges, missed adjustments, reverse collection decisions, and insurance denials.

Other Duties (5%)

• Participate in ad‑hoc projects, process improvement initiatives, and cross‑functional training sessions as needed.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience, preferably in a healthcare or billing environment.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Experience in medical billing, coding, or revenue cycle management.
• Associate degree in Health Administration, Business, or a related field.
• Proficiency in Spanish or another language to serve a diverse patient population.
• Familiarity with electronic health record (EHR) systems and billing software.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Attention to detail and strong analytical abilities.
• Ability to manage multiple priorities in a fast‑moving environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software.
• Team player who thrives in a collaborative, remote setting.
• Adaptability to evolving processes and technology.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. Your journey with us can evolve in several exciting directions:

• Structured Onboarding & Mentorship: Receive guided training from seasoned professionals and a dedicated mentor who will help you master the intricacies of our billing ecosystem.
• Continuing Education: Earn continuing education credits and receive tuition reimbursement for certifications such as Certified Professional Biller (CPB) or Certified Professional Coder (CPC).
• Internal Career Pathways: Transition into roles such as Billing Analyst, Revenue Cycle Manager, Customer Experience Lead, or even Product Support Engineer.
• Performance‑Driven Development: Participate in quarterly reviews focused on skill enhancement, goal setting, and career trajectory planning.

Work Environment & Culture

Our remote model is built on trust, transparency, and a shared commitment to excellence. At brighthush, you’ll experience:

• Flexibility: Work from any location with a reliable internet connection and a quiet workspace.
• Diversity & Inclusion: A vibrant community that celebrates differences and promotes equal opportunity.
• Open Communication: Regular virtual town halls, team check‑ins, and an open‑door policy for ideas and feedback.
• Work‑Life Balance: Structured hours, generous paid time off, and mental‑health resources to keep you energized.
• Collaborative Spirit: Cross‑functional projects that allow you to learn from clinicians, IT, and finance teams.

Compensation & Benefits

Hourly Pay: $20.00 – $26.39, commensurate with experience and qualifications. Schedule: Full‑time, 40 hours per week, 9:30 AM – 6:00 PM CST. Remote: Work from home with a reliable internet connection and a quiet workspace.

Benefits (subject to eligibility) include:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Life and disability coverage.
• Paid time off (PTO) and holiday pay.
• Tuition reimbursement for approved courses.
• Adoption assistance and pet insurance.
• Employee wellness programs and mental health resources.
• DailyPay or similar instant pay options (subject to setup).

How to Apply

Ready to bring your expertise to a team that values innovation, patient advocacy, and professional growth? Submit your application through our careers portal and join a company that is redefining radiology services. We look forward to learning how you can contribute to brighthush’s mission of delivering clinical excellence and exceptional patient care.

Explore Careers at brighthush

Join Us and Shine Brighter

At brighthush, every call, email, and interaction is an opportunity to make a difference. If you are dedicated to delivering outstanding customer service, have a keen eye for detail, and are eager to grow within a forward‑thinking organization, we encourage you to apply today. Let’s illuminate the path to better healthcare together.