Seasoned Medical Virtual Assistant & Remote Healthcare Administration Specialist (PH Resident) – Champion Telehealth Innovation & Deliver Outstanding Patient Care at brighthush

About brighthush

brighthush is not just a virtual care platform; it is a movement that reimagines how patients connect with clinicians across the United States. By marrying state‑of‑the‑art technology with a deeply human touch, we empower doctors, specialists, and allied health professionals to deliver high‑quality care from any location. Our mission is simple yet ambitious: to democratize access to expert medical services for every individual, regardless of geography, income, or health literacy.

Founded by a visionary physician and a clinical research pioneer, brighthush has quickly become synonymous with innovation, integrity, and patient‑centricity. We give clinicians the freedom to focus on treatment while our dedicated support team handles the administrative backbone that keeps virtual practices humming. As a fully remote‑first organization, we champion flexibility, collaboration, and continuous learning, ensuring that every team member can thrive both professionally and personally.

Why brighthush is the Future of Virtual Care

At brighthush, we believe that the heart of healthcare lies in collaboration, empathy, and relentless improvement. Our culture is built on the following pillars:

• Innovation at Scale: We invest heavily in telehealth technologies, AI‑driven triage, and secure data analytics to keep our clinicians ahead of the curve.
• Patient‑First Philosophy: Every decision is guided by the goal of improving patient experience and outcomes.
• Global Impact: By removing geographic barriers, we bring quality care to underserved communities across the United States and beyond.
• Inclusive Work Environment: Diversity, equity, and belonging are not buzzwords—they are the foundation of our daily operations.
• Work‑Life Harmony: Our fully remote model means you can work from anywhere in the Philippines while maintaining a healthy balance.

Role Overview

As a seasoned Medical Virtual Assistant at brighthush, you will be the linchpin that keeps our virtual practices running efficiently. Your day‑to‑day tasks will include:

Key Responsibilities

• Administrative Support for Clinicians: Manage appointment scheduling, coordinate patient flow, and maintain accurate medical records using our secure electronic health record (EHR) system.
• Patient Interaction: Serve as the first point of contact for patient inquiries, providing clear, empathetic, and timely responses via phone, email, or chat.
• Billing & Insurance Coordination: Process claims, verify insurance coverage, and resolve billing discrepancies in collaboration with the finance team.
• Document Management: Prepare, update, and archive medical documents, reports, and correspondence while ensuring compliance with privacy regulations.
• Virtual Consultation Facilitation: Organize and support telemedicine appointments, ensuring technology, documentation, and patient instructions are ready.
• Research & Content Creation: Conduct basic medical research, compile evidence‑based information, and assist in drafting patient education materials.
• Quality Assurance: Monitor data integrity, audit records for accuracy, and recommend process improvements to enhance operational efficiency.
• Team Collaboration: Coordinate with clinicians, billing staff, and IT support to streamline workflows and resolve issues promptly.
• Continuous Improvement: Participate in regular process reviews, share insights, and help implement best practices across the organization.

Essential Qualifications

• Minimum of 2 years experience as a Medical Assistant, Medical Secretary, or similar role in a clinical setting.
• Proficient understanding of medical terminology, clinical workflows, and standard procedures.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly.
• Strong organizational aptitude, meticulous attention to detail, and the capacity to manage multiple priorities simultaneously.
• Self‑motivated, proactive, and capable of working independently in a virtual environment.
• Proficiency with leading EHR platforms and a robust office productivity suite.
• Comfortable using video conferencing tools and virtual communication platforms.
• Reliable high‑speed internet connection and a dedicated, secure workstation.
• PH (Philippines) residency or legal right to work in the Philippines.

Preferred Qualifications

• Certified Medical Assistant (CMA) or equivalent healthcare certification.
• Prior experience with telemedicine platforms and virtual patient care workflows.
• Knowledge of medical billing codes (ICD‑10, CPT, HCPCS) and insurance claim processes.
• Familiarity with patient data privacy regulations and secure data handling practices.
• Experience in creating patient education content or medical documentation.
• Experience with data analytics or reporting tools.

Skills & Competencies

• Technical Proficiency: EHR navigation, data entry, and basic troubleshooting.
• Communication: Active listening, clear articulation, and cultural sensitivity.
• Time Management: Prioritization, deadline adherence, and efficient workflow execution.
• Problem Solving: Analytical thinking, root‑cause analysis, and solution implementation.
• Team Collaboration: Ability to coordinate with clinicians, billing staff, and IT support.
• Adaptability: Comfortable with evolving technology, processes, and patient needs.
• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to improve patient experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We provide:

• Structured onboarding and continuous training modules covering clinical terminology, EHR best practices, and telehealth protocols.
• Access to industry conferences, webinars, and certification courses at no cost.
• Mentorship from experienced clinicians and senior administrative leaders.
• Clear career pathways: from Medical Virtual Assistant to Clinical Coordinator, Practice Manager, or Health Informatics Specialist.
• Performance‑based advancement and recognition programs.
• Opportunities to lead projects, such as workflow optimization or patient education initiatives.
• Regular feedback loops and career coaching sessions.

Work Environment & Company Culture

brighthush thrives on a culture of respect, innovation, and patient‑first thinking. Our remote work model offers flexibility while fostering collaboration through:

• Daily stand‑up meetings and weekly team huddles via video conferencing.
• Open communication channels for real‑time support.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Employee wellness initiatives, including virtual fitness classes and mental health resources.
• Community outreach programs that allow staff to volunteer and give back.
• Annual virtual retreats and team‑building activities.

Compensation, Perks & Benefits

We offer a competitive salary package commensurate with experience and qualifications. In addition, you will enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• Retirement savings plan with employer match.
• Professional development stipend and tuition reimbursement.
• Technology stipend to maintain a high‑quality home office.
• Employee assistance program and mental health support.
• Regular team celebrations and virtual social events.
• Access to a global network of healthcare professionals and thought leaders.

How to Apply

If you are a dedicated, organized, and patient‑focused professional ready to make a difference from anywhere in the Philippines, we want to hear from you. Submit your resume, cover letter, and any relevant certifications through our online portal. We are committed to fostering an inclusive and diverse workplace and encourage applicants from all backgrounds to apply.

Join brighthush and become part of a compassionate, innovative team that is redefining the future of virtual healthcare. Your expertise will help us deliver exceptional care to patients nationwide while advancing your own career in a supportive, growth‑oriented environment.

We look forward to welcoming you aboard!