Seasoned Multilingual Customer Success Champion – Latin America – Remote – Bilingual English & Spanish – Lead Client Experience, Loyalty & Growth at brighthush

Welcome to brighthush – Where Work Meets Innovation

At brighthush, we’re more than a technology provider; we’re a movement that redefines how teams collaborate, learn, and thrive in a digital‑first world. Our cloud‑native platform empowers organizations—from nimble startups to Fortune 500 giants—to build high‑performing, resilient teams through real‑time visibility, seamless onboarding, and data‑driven decision making. By turning everyday work into a strategic advantage, we help our clients unlock their full potential and stay ahead of the curve.

What sets us apart is our unwavering commitment to people. We believe technology should amplify human talent, not replace it. That’s why we’ve built a remote‑first culture that values diversity, curiosity, and continuous learning. Whether you’re based in São Paulo, Mexico City, Bogotá, or anywhere across Latin America, you’ll join a vibrant community of innovators who collaborate across time zones, celebrate each other’s successes, and push the boundaries of what’s possible.

Why the Customer Success Champion Role is Your Next Career Milestone

As a Customer Success Champion at brighthush, you become the voice that bridges our product vision with the real‑world needs of our clients. You’ll own the entire customer journey across Latin America, turning every interaction into a chance to deepen trust, drive satisfaction, and champion loyalty. Your impact will be felt not only in the metrics you improve but also in the stories of clients who see their teams transform through our solutions.

What You’ll Do Every Day

• Multichannel Engagement: Manage inbound and outbound communication across phone, email, live chat, and instant messaging, ensuring a consistent, friendly tone that reflects brighthush’s brand values.
• Issue Diagnosis & Resolution: Quickly identify root causes of customer challenges, leveraging deep product knowledge and internal processes to deliver effective, timely solutions.
• Proactive Relationship Building: Reach out to clients with personalized check‑ins, upsell opportunities, and educational content that keeps them engaged and satisfied.
• Data Stewardship: Log every interaction in our CRM, update account details, and maintain accurate records that support analytics and compliance.
• Process Champion: Adhere to established communication protocols, escalation paths, and quality guidelines, ensuring consistency across all touchpoints.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Technical Support to create a seamless customer experience and provide actionable feedback that drives product improvement.
• Continuous Improvement: Participate in training, share insights, and propose process enhancements that elevate service quality and operational efficiency.
• Ad‑hoc Projects: Lead initiatives such as customer surveys, knowledge‑base updates, or event coordination that support broader business objectives.

Essential Qualifications

• Minimum 1 year of proven experience in a customer‑service role within B2C or B2B environments, with a track record of delivering exceptional service.
• Fluency in English (minimum B2) and Spanish, with excellent written and verbal communication skills in both languages.
• Proficiency with phone, email, and instant messaging platforms; comfortable using VoIP, desktop‑sharing tools, and collaboration suites.
• Strong organizational and time‑management skills, capable of juggling multiple priorities in a dynamic, fast‑moving setting.
• Tech‑savvy mindset: adept at navigating CRM systems, cloud services, and productivity suites such as MS Office and Google Workspace.
• Experience with scheduling tools (Google Calendar, Outlook) and data entry in spreadsheets, ensuring accurate and timely record‑keeping.
• Detail‑oriented, proactive, and confident in handling customer inquiries with empathy, professionalism, and a customer‑centric mindset.

Preferred Qualifications

• Experience working remotely for a global company, demonstrating self‑discipline and effective virtual collaboration.
• Knowledge of Latin American market trends, cultural nuances, and local customer expectations, enabling tailored support.
• Previous exposure to SaaS products or subscription‑based services, providing context for subscription management and renewal processes.
• Basic troubleshooting skills for common software and hardware issues, enhancing first‑line support capabilities.
• Certifications in Customer Experience, CRM, or related fields, showcasing a commitment to professional growth.

Core Skills & Competencies

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Communication Excellence: Deliver clear, concise, and engaging communication across all channels.
• Problem‑Solving: Apply analytical thinking to diagnose issues and devise effective solutions.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools and processes.
• Collaboration: Work seamlessly with cross‑functional teams to deliver a unified customer experience.
• Data‑Driven Decision Making: Use metrics and feedback to continuously improve service quality.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Success Champion, you’ll have access to a wealth of development resources and clear career pathways:

• Structured onboarding and mentorship programs that accelerate your integration into the team.
• Regular skill‑building workshops covering product knowledge, advanced communication techniques, and leadership fundamentals.
• Defined progression routes to roles such as Senior Customer Success Manager, Team Lead, or Product Specialist.
• Cross‑departmental projects that broaden your exposure to Sales, Marketing, and Product Development.
• Annual performance reviews that align your personal goals with brighthush’s strategic vision.

Work Environment & Culture at brighthush

We pride ourselves on an inclusive, collaborative, and supportive culture. You’ll find a team that celebrates diversity, encourages open dialogue, and values work‑life balance. Our remote‑first approach means you can work from any location in Latin America, with flexible hours that align with US time zones (20–40 hours per week). We host virtual team‑building events, hackathons, and wellness sessions to keep the community connected, energized, and continuously learning.

Compensation & Benefits

While the exact salary depends on experience, we offer competitive monthly packages that reflect your expertise:

• Entry Level (1–3 years): Up to $760 per month.
• Intermediate Level (3–5 years): Up to $820 per month.
• Expert Level (5+ years): Up to $980 per month.

In addition to base pay, you will enjoy:

• Performance incentives and bonus opportunities.
• Paid training and professional development courses.
• Health and wellness benefits, including mental health support.
• Fully remote work setup stipend (headset, webcam, high‑speed internet).
• Paid holidays, overtime compensation, and flexible scheduling.
• Inclusive culture initiatives and employee resource groups.
• Referral bonuses (up to $30 per successful hire).

Technical Requirements

• USB headset with noise cancellation.
• Working webcam.
• Computer with at least 1.8 GHz processor and 4 GB RAM.
• Primary internet speed: ≥ 25 Mbps cable connection.
• Backup internet speed: ≥ 10 Mbps.

How to Apply

Ready to bring your customer‑service expertise to a forward‑thinking, global company? Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s mission of redefining the future of work. We look forward to learning how your skills, passion, and experience align with our values and goals.

Next Steps

Only qualified candidates will be invited to complete an assessment and schedule an interview. We also welcome referrals—if you know someone who would thrive in this role, feel free to share the opportunity and earn a referral bonus.

Join brighthush Today!

Become part of a team that values innovation, collaboration, and customer success. Your journey to a rewarding, flexible, and growth‑oriented career starts here. Apply now and help shape the future of work for companies worldwide.