Seasoned Multilingual Customer Support Specialist – AI‑Powered Remote Role at brighthush Across Europe – Full‑Time, Flexible Hours, Global Impact

About brighthush

brighthush is not just a customer experience platform – it’s a movement. Leveraging the latest advances in artificial intelligence, we empower brands across Europe to deliver support that feels as personal as a conversation with a friend, yet as efficient as a well‑tuned machine. Our mission is simple: make every customer interaction memorable, regardless of language, channel, or time zone. To achieve this, we’ve assembled a vibrant team of linguists, data scientists, product engineers, and support specialists who thrive on solving complex problems and redefining what it means to serve customers in the digital age.

Why Join brighthush?

At brighthush, you’re not just filling a role – you’re shaping the future of customer service. As a rapidly scaling startup, we offer an environment where your ideas can move from concept to product in record time. You’ll collaborate with international brands, work alongside cross‑functional teams, and gain hands‑on experience with AI‑powered tools that are setting new industry standards. Whether you’re a seasoned support veteran or a language enthusiast eager to break into tech, brighthush provides the platform for your skills to shine, your career to accelerate, and your voice to influence the next wave of customer experience innovation.

Key Responsibilities

• Multichannel Support Excellence: Deliver high‑quality assistance via email, live chat, and phone (both inbound and outbound) across multiple time zones. Ensure every interaction reflects professionalism, empathy, and the brand’s voice.
• Customer Advocacy & Voice: Act as the customer’s champion within brighthush. Translate user feedback into actionable insights that drive product and service improvements.
• Issue Diagnosis & Resolution: Diagnose problems, provide step‑by‑step solutions, and guide customers through troubleshooting processes, ensuring a smooth journey from inquiry to resolution.
• Escalation Management: Identify complex issues, document them accurately, and route them to the appropriate specialist teams while maintaining clear communication throughout the process.
• Data Integrity & Compliance: Maintain meticulous records in our customer support system, ensuring all interactions are logged, searchable, and compliant with GDPR and other data protection regulations.
• Process Improvement & Innovation: Share insights and feedback to refine support workflows, knowledge bases, and AI‑assistant scripts, driving continuous improvement and operational excellence.
• Team Collaboration & Culture: Participate in regular stand‑ups, knowledge‑sharing sessions, and cross‑departmental projects, fostering a culture of collaboration and shared success.

Essential Qualifications

• Based in Europe with valid work authorization.
• Strong written and verbal English skills (basic to good proficiency).
• Native or professional proficiency in at least one European language (German, French, Spanish, Italian, Portuguese, Dutch, Polish, Czech, Slovak, Hungarian, Romanian, Bulgarian, Greek, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Bosnian, Montenegrin, Macedonian, Albanian, Lithuanian, Latvian, Estonian, Icelandic, Irish, Maltese, Luxembourgish, Russian, Ukrainian, Turkish, or any other European language).
• Comfortable communicating via phone, email, and chat.
• Experience with customer support platforms such as Zendesk, Freshdesk, or similar.
• Self‑motivated, detail‑oriented, and capable of working independently in a fully remote environment.

Preferred Experience

• 1–3 years of customer support or related experience.
• Background in AI or chatbot development is a plus.
• Experience working with multilingual teams or in a global support center.
• Knowledge of customer service metrics (CSAT, NPS, first‑contact resolution) and how to improve them.

Skills & Competencies

• Communication: Clear, concise, and culturally sensitive communication across languages.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Technical Aptitude: Comfortable learning new software, APIs, and AI tools.
• Collaboration: Work seamlessly with cross‑functional teams, including product, engineering, and marketing.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We offer:

• Mentorship from senior support engineers and product managers.
• Access to internal training on AI, data analytics, and advanced customer service techniques.
• Opportunities to transition into product, engineering, or data roles based on your interests.
• Regular feedback loops and performance reviews to help you set and achieve career goals.
• Participation in industry conferences, webinars, and hackathons.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote‑first approach means you can work from anywhere in Europe, with flexible hours that respect your personal commitments. We celebrate diversity, encourage open dialogue, and reward innovative ideas that drive customer satisfaction.

Compensation & Perks

While specific figures vary by role and experience, brighthush offers competitive salaries aligned with industry standards. Additional benefits include:

• Fully remote work with no relocation costs.
• Flexible working hours and the ability to choose part‑time or full‑time commitments.
• Health and wellness stipend.
• Paid time off and public holiday coverage.
• Access to cutting‑edge AI tools and a collaborative knowledge base.
• Opportunity to earn performance bonuses tied to customer satisfaction metrics.

How to Apply

If you are passionate about delivering outstanding customer experiences, fluent in multiple European languages, and eager to work in a dynamic, AI‑driven environment, we want to hear from you. Submit your application through the link below and join brighthush in redefining the future of customer support.

Apply to this role at brighthush