Seasoned Multilingual Customer Support Specialist – Croatian Language Expert – Remote Position in Greece – Champion Exceptional Customer Experience at brighthush – Drive Global Loyalty & Satisfaction

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience powerhouse that empowers brands worldwide to deliver seamless, human‑centric support. With a presence in over 30 countries and a portfolio that spans travel, hospitality, e‑commerce, and fintech, we blend cutting‑edge tools with a culture of empathy, collaboration, and continuous learning. Our mission is simple: to turn every customer interaction into a memorable, positive experience that fuels loyalty and growth.

At brighthush, diversity is our greatest strength. Our teams are composed of people from every corner of the globe, each bringing unique perspectives, languages, and life stories. This multicultural environment not only enriches our daily work but also ensures that we can serve a truly global customer base with authenticity and cultural sensitivity.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a dynamic ecosystem where innovation meets compassion. We champion a philosophy that every customer touchpoint is an opportunity to create lasting value. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform to grow, learn, and make a tangible impact on millions of customers worldwide.

Role Overview

We are seeking a Seasoned Multilingual Customer Support Specialist who is fluent in Croatian and comfortable communicating in English to join our dynamic, remote support team based in Greece. In this full‑time role, you will be the first line of contact for our Croatian‑speaking customers, handling inquiries, resolving issues, clarifying bookings or payments, and delivering reliable support via phone, email, and live chat.

As a key member of our international team, you will contribute to high‑quality service standards, collaborate with cross‑functional colleagues, and help shape the future of customer experience at brighthush.

Key Responsibilities

• Serve as the primary point of contact for Croatian‑speaking customers, providing timely, accurate, and courteous assistance.
• Handle a wide range of customer inquiries, including booking confirmations, payment disputes, technical issues, and general account questions.
• Resolve customer problems using a solution‑oriented mindset, escalating complex cases to the appropriate internal teams when necessary.
• Maintain detailed, accurate records of all customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with product, technical, and marketing teams to provide feedback on customer pain points and suggest improvements.
• Participate in ongoing training sessions and knowledge‑sharing workshops to stay current on product updates, policies, and best practices.
• Contribute to the development of multilingual knowledge base articles and FAQ content to improve self‑service options for Croatian customers.
• Adhere to service‑level agreements (SLAs) and key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Support the team in maintaining a positive, collaborative, and inclusive work environment, especially in a remote setting.

Essential Qualifications

• Native or near‑native fluency in Croatian (both spoken and written) and strong command of English.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Experience using the brighthush suite and familiarity with industry‑standard customer relationship management platforms.
• Strong problem‑solving skills, with a proactive, solution‑oriented approach to customer issues.
• Adaptability and the ability to manage shifting priorities in a fast‑paced, dynamic environment.
• High level of professionalism, integrity, and a genuine desire to help customers.
• Reliable internet connection, a quiet workspace, and a computer that meets the technical requirements for remote work.

Preferred Qualifications

• Previous experience in a customer support or contact centre role, preferably in the travel, hospitality, or e‑commerce sectors.
• Knowledge of Greek language or culture, which can enhance customer interactions in the local context.
• Experience with multilingual support tools, such as translation management systems or language‑specific ticketing workflows.
• Certifications in customer service, conflict resolution, or related fields.
• Experience working remotely or in a distributed team environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and basic troubleshooting tools.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines.
• Collaboration: Willingness to work closely with cross‑functional teams and share insights.
Continuous Learning: Eagerness to stay updated on product changes, industry trends, and customer expectations.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As you grow in this position, you will have the chance to:

• Advance to a Senior Customer Support Specialist or Team Lead role, managing a small group of agents.
• Transition into product or quality assurance teams, leveraging your frontline insights.
• Participate in leadership development programs, including mentorship, workshops, and cross‑departmental projects.
• Earn certifications in customer experience, data analytics, or project management through our partnership with leading educational platforms.
• Attend international conferences and webinars to network with industry experts and stay ahead of emerging trends.

Work Environment & Company Culture

brighthush thrives on a culture that values transparency, respect, and innovation. Even though you will be working remotely, you will:

• Join weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Participate in monthly cultural exchange sessions where team members share insights about their home countries.
• Access a digital library of resources, including training videos, best‑practice guides, and industry research.
• Benefit from a flexible work schedule that respects your personal commitments while ensuring coverage across time zones.
• Enjoy a supportive environment where your voice is heard, and your ideas can shape the future of customer experience.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Health and wellness benefits, including private health insurance options for long‑term employees.
• Flexible working arrangements: fully remote or hybrid options depending on contract status.
• Paid time off, including vacation days, public holidays, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program and mental health resources.
• Access to a company‑wide digital platform for collaboration, learning, and social connection.

Why Greece?

Greece offers a unique blend of Mediterranean charm, affordability, and a welcoming atmosphere. Living and working in Greece means:

• Enjoying warm weather and a relaxed pace of life.
• Experiencing delicious Mediterranean cuisine and vibrant local markets.
• Exploring beautiful natural landscapes, historic sites, and cultural festivals in your free time.
• Living in a cost‑effective environment where housing, food, and transportation are more accessible than in many Western European countries.

Whether you are starting your career or seeking a stable role in a friendly, international environment, this position offers the perfect blend of professional growth and a fulfilling lifestyle.

How to Apply

Ready to bring your passion for customer service and your Croatian language skills to brighthush? Click the link below to submit your application and join a team that values diversity, innovation, and exceptional customer experiences.

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