Senior Customer Success Engagement Specialist – Leading Client Onboarding, Relationship Building, and Product Adoption for Innovative HR & Compliance Solutions Across Latin America at brighthush

About brighthush

brighthush is a pioneering force in the cloud‑native HR and compliance arena, transforming complex regulatory landscapes into intuitive, data‑driven workflows. With a legacy spanning more than 35 years, we empower over 20,000 organizations worldwide—including 30 % of the Fortune 500—to unlock workforce productivity through AI‑powered analytics, user‑centric design, and iron‑clad security that scales from nimble startups to global enterprises. Our mission is simple yet bold: make compliance and HR simpler, smarter, and more human. We fuse entrepreneurial agility with the reliability of a seasoned enterprise, fostering a culture where every voice is heard and every idea can thrive. Distributed teams across continents unite under a single purpose—creating tools that transform how businesses manage people and risk.

Why Join brighthush?

As we expand our footprint in the Latin American market, we’re seeking passionate, resourceful professionals who can help us bring our platform to new audiences. This role offers a unique opportunity to be the first point of contact for prospective clients, shape their onboarding experience, and influence the future direction of our products. You’ll collaborate closely with cross‑functional teams—Account Management, Product, Marketing, and Customer Success—to create a seamless journey from initial outreach to full platform adoption.

Location Requirement: This position is open exclusively to candidates residing in Mexico. Applications from outside this region will not be considered.

Job Overview

As a Customer Success Engagement Specialist at brighthush, you will be the frontline ambassador for our platform. Your primary mission is to generate awareness, schedule product demonstrations, and maintain a robust pipeline of onboarding opportunities. You will partner with the Partner & Customer Success teams to ensure a smooth transition for new clients and support existing customers with administrative tasks, technical integrations, and bulk data uploads. Your work will directly impact client satisfaction, adoption rates, and ultimately, the long‑term success of our customers.

Key Responsibilities

• Onboarding Leadership: Serve as the main point of contact during the onboarding process, coordinating with implementation and account teams to guarantee accurate, seamless setup and provisioning.
• Product Evangelism: Demonstrate a deep understanding of brighthush products and articulate high‑level use cases to prospective employer groups.
• Outbound Outreach: Conduct outbound outreach—phone calls, emails, and virtual meetings—to schedule product demonstrations and maintain a full demo pipeline.
• Portal Management: Set up new partner portals and edit existing portals, including custom branding and configuration changes.
• Data Integrity: Assist with bulk user and client uploads, ensuring data integrity and compliance with platform standards.
• Cross‑Functional Collaboration: Collaborate with Customer Support, Account Managers, Product, Advisory Services, and Customer Success Managers to capture product feedback and stay updated on platform enhancements.
• CRM Stewardship: Track and document relevant fields within Salesforce.com and other internal tools to ensure accurate information flow to the appropriate teams.
• Performance Reporting: Provide monthly updates on goals, KPIs, and utilization data to managers and clients.
• Continuous Improvement: Perform additional duties as assigned to support the broader Customer Success organization.

Essential Qualifications

• Minimum of one year of experience in customer service, telemarketing, administration, or sales environments.
• Exceptional interpersonal, verbal, and written communication skills, with a proven ability to adapt to diverse communication styles.
• Strong customer‑service orientation, demonstrating empathy and professionalism in challenging situations.
• Proficiency with Microsoft Office, email, internet research, and CRM systems (e.g., Salesforce).
• Capacity to manage a high volume of phone communication while maintaining accuracy and efficiency.
• Excellent organizational skills and the ability to juggle multiple priorities with a sense of urgency.
• Self‑motivated and capable of working independently as well as collaboratively within a team.

Preferred Experience

• Experience in high‑volume outbound prospecting to generate new business or raise product awareness.
• Familiarity with auto‑dialer technologies such as Nooks or Orum.
• Experience with outreach platforms like Outreach or SalesLoft.
• Background in insurance, healthcare, or HR technology industries.

Education

• Associate’s degree or equivalent combination of education and experience.

What You’ll Gain at brighthush

Career Growth

We champion internal mobility and provide clear pathways for advancement. Whether you aspire to move into senior Customer Success roles, product management, or sales leadership, brighthush offers the mentorship, training, and exposure you need to succeed. Our career ladder is transparent, and we regularly promote from within, ensuring that your growth trajectory aligns with your ambitions. You’ll have the chance to lead projects, mentor junior teammates, and shape the strategic direction of our customer experience initiatives.

Learning & Development

You’ll have access to a comprehensive learning platform that includes on‑the‑job training modules, industry certifications, and regular internal workshops. Our “Innovation Lab” encourages experimentation and cross‑team collaboration, allowing you to contribute ideas that shape future product features. We also sponsor attendance at leading conferences, webinars, and hackathons so you can stay ahead of industry trends. Continuous learning is embedded in our culture, ensuring you’re always equipped with the latest tools and knowledge.

Work Environment & Culture

Our culture blends autonomy with collaboration. You’ll work in a flexible, remote‑first environment that values work‑life balance, while still fostering a sense of community through virtual team events, hackathons, and quarterly town halls. Diversity, equity, and inclusion are core to our identity; we celebrate different perspectives and encourage every team member to bring their authentic self to work. At brighthush, you’ll find a supportive network of peers, mentors, and leaders who are committed to your success.

Compensation & Perks

While specific figures vary by role and location, brighthush offers competitive base salaries, performance‑based bonuses, and a comprehensive benefits package that includes health insurance, paid time off, wellness stipends, and a 401(k) match. We also provide a generous relocation stipend for eligible candidates and a flexible schedule that supports your personal commitments. Additional perks include unlimited vacation, remote work allowances, and access to a company‑wide wellness program. Our benefits are designed to support your physical, mental, and financial well‑being.

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status. We believe that a diverse workforce fuels innovation and drives better outcomes for our clients.

Ready to Make an Impact?

If you are a proactive, customer‑centric professional who thrives in a fast‑paced, technology‑driven environment, we want to hear from you. Join brighthush and help shape the future of HR and compliance solutions for businesses worldwide. Your expertise will directly influence how our clients achieve operational excellence and regulatory compliance.

Apply Today! Click the link below to submit your application and take the first step toward an exciting career with brighthush.