Senior German‑Language Customer Support Specialist – Remote, Greece – Champion Global Customer Experience at brighthush – Drive Satisfaction, Innovation, and Growth

About brighthush – A Trailblazer in Customer Experience

brighthush is redefining the way brands connect with their audiences worldwide. With a portfolio that spans e‑commerce, fintech, travel, and consumer tech, we empower millions of users to transition from first‑time buyers to lifelong brand advocates. Our DNA is built on curiosity, collaboration, and an unwavering commitment to quality. We’re not just a support team; we’re the heartbeat of every product, the bridge between innovation and the people who use it.

Why This Role Matters

As a Senior German‑Language Customer Support Specialist, you will be the first point of contact for our German‑speaking customers. Your voice will shape the perception of brighthush across Europe and beyond. You’ll translate product vision into real‑world solutions, turning every interaction into an opportunity to build trust and loyalty.

Key Responsibilities – What You’ll Do Every Day

• Multichannel Support – Respond to customer inquiries via phone, email, live chat, and social media in fluent German.
• Accurate Knowledge Transfer – Provide clear, concise product, service, and account information while maintaining a friendly, professional tone.
• Issue Diagnosis & Resolution – Quickly identify root causes, resolve issues, and, when necessary, escalated to specialized teams.
• CRM Mastery – Document every interaction in our CRM with precision, ensuring data integrity and actionable insights.
• Cross‑Functional Collaboration – Work closely with Product, Engineering, Billing, and Marketing to deliver comprehensive solutions.
• Continuous Learning – Stay up‑to‑date on new features, policy changes, and best practices to offer the most current guidance.
• Process Improvement – Participate in initiatives that refine support workflows, share insights, and elevate the overall customer experience.

Essential Qualifications – What We Expect

• Native or fluent German language skills (written and spoken).
• Strong English proficiency for internal communication and documentation.
• Excellent communication, problem‑solving, and interpersonal skills.
• Customer‑focused mindset with patience and empathy.
• Comfortable using computers, CRM tools, and digital collaboration platforms.
• Previous customer service experience is a plus, but we provide comprehensive onboarding and training for all new hires.

Preferred Qualifications – Bonus Points

• Experience in a B2C or B2B support environment.
• Knowledge of e‑commerce or fintech products.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar.
• Experience working remotely with a distributed team.
• Basic understanding of Greek culture and language (a bonus, not a requirement).

Skills & Competencies for Success

• Communication Excellence – Ability to convey complex information clearly and concisely.
• Technical Aptitude – Quick learner of new software and tools.
• Problem‑Solving Mindset – Analytical thinking to diagnose issues and propose solutions.
• Time Management – Prioritize tasks in a high‑volume environment while maintaining quality.
• Team Collaboration – Work effectively with colleagues across time zones.
• Adaptability – Thrive in a dynamic, evolving support landscape.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior German‑Language Customer Support Specialist, you will have access to:

• Structured mentorship programs pairing you with senior team members.
• Internal certification tracks for advanced support, product management, and data analytics.
• Regular knowledge‑sharing sessions and lunch‑and‑learn workshops.
• Annual performance reviews that align your goals with company objectives.
• Clear promotion paths to Senior Support Specialist, Team Lead, or cross‑functional roles in Product, Engineering, or Marketing.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible working hours that respect your personal life and the Greek lifestyle.
• A fully equipped home office stipend to ensure you have the right tools.
• Monthly virtual team gatherings, cultural exchange events, and occasional in‑person meet‑ups in Athens or Thessaloniki.
• Access to a global network of professionals who share knowledge and celebrate successes.
• A commitment to diversity, equity, and inclusion—every voice matters at brighthush.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by performance‑based incentives. Additional benefits include:

• Health insurance coverage for you and your immediate family.
• Paid vacation and public holidays aligned with Greek regulations.
• Relocation assistance for candidates moving to Greece, including visa support and housing guidance.
• Wellness stipend for gym memberships, meditation apps, or other personal development tools.
• Employee referral program with generous bonuses.
• Annual company retreats and team‑building activities.

How to Apply

Ready to bring your German language skills and customer‑centric mindset to brighthush? Click the link below to submit your application and join a team that values innovation, growth, and a vibrant work culture.

Apply to This Job

Why Greece?

Greece offers the perfect blend of professional opportunity and lifestyle. Picture yourself working from a sun‑kissed balcony, taking breaks on pristine beaches, and exploring ancient ruins during your downtime. The Mediterranean climate, rich history, and vibrant culinary scene provide a backdrop that fuels creativity and well‑being. At brighthush, we support your transition with relocation assistance, local orientation, and a community of colleagues who love to share the best of Greek culture.

Join brighthush Today

We’re excited to meet a German‑speaking professional who is ready to deliver exceptional support, grow within a global organization, and enjoy the unique lifestyle Greece has to offer. If you’re passionate about customer experience, eager to learn, and ready to make an impact, we want to hear from you.

Apply now and become a vital part of brighthush’s journey to redefine customer service worldwide.