Seasoned Multilingual Customer Support Specialist – Global Travel‑Tech Client Success & Issue Resolution Lead (Remote, Universal Team)

About brighthush

brighthush is a trailblazing travel‑tech powerhouse that is redefining how people experience the world. With a global footprint spanning over 50 countries, we combine cutting‑edge technology, data‑driven insights, and a passion for adventure to deliver seamless travel solutions for corporate clients and leisure travelers alike. Our mission is simple: make travel smarter, faster, and more enjoyable for everyone.

At brighthush, we pride ourselves on a culture that celebrates curiosity, collaboration, and continuous learning. Our team is a vibrant mix of industry veterans, tech innovators, and customer‑centric specialists who thrive on solving complex problems and creating memorable journeys. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of travel.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences our clients’ travel experiences and our company’s reputation.
• Global Reach: Work with clients and partners from around the world, gaining exposure to diverse cultures and business practices.
• Career Growth: We invest heavily in professional development—mentorship programs, internal mobility, and access to industry conferences.
• Flexible Remote Culture: Enjoy the freedom to work from anywhere while staying connected to a high‑performing team.
• Competitive Compensation: Earn a base salary plus performance‑based bonuses, complemented by a comprehensive benefits package.

Key Responsibilities

As a Customer Support Specialist on our Universal Team, you will be the frontline advocate for our corporate clients. Your role will involve:

• Issue Resolution: Quickly diagnose and resolve client inquiries related to booking modifications, cancellations, and ancillary services across the European market.
• Product Guidance: Provide expert advice on our suite of travel products, ensuring clients understand the value and functionality of each offering.
• Stakeholder Communication: Liaise with suppliers, hotels, airlines, and internal teams via email, phone, and chat to coordinate solutions and maintain service levels.
• Data Management: Efficiently navigate our CRM and internal databases to capture accurate client information, track tickets, and document resolutions.
• Process Improvement: Identify recurring issues and collaborate with product and engineering teams to refine workflows and enhance the client experience.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Continuous Learning: Stay current with industry trends, booking systems, and regulatory changes that impact our clients.

Essential Qualifications

• Language Proficiency: Upper‑intermediate English (spoken and written) and B2 level Italian. Fluency in additional European languages is a plus.
• Customer‑Centric Mindset: Demonstrated empathy, patience, and a genuine desire to help people navigate travel challenges.
• Technical Aptitude: Comfortable using CRM platforms, spreadsheets, and web‑based tools. Quick to learn new software.
• Communication Skills: Clear, concise, and professional communication across multiple channels.
• Problem‑Solving: Strong analytical skills and the ability to think on your feet under pressure.
• Reliability: Consistent punctuality, accountability, and a strong work ethic.
• Equipment: Reliable computer, high‑speed internet connection, and a quality microphone for clear voice communication.

Preferred Qualifications

• Experience in the travel industry, particularly with corporate travel booking systems.
• Familiarity with European travel regulations and compliance standards.
• Previous remote work experience in a high‑volume support environment.
• Knowledge of additional languages such as Spanish, French, or German.
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Multitasking: Ability to handle multiple tickets simultaneously while maintaining quality.
• Adaptability: Thrive in a fast‑changing environment with evolving processes and technologies.
• Team Collaboration: Work effectively with cross‑functional teams, including sales, product, and operations.
• Attention to Detail: Ensure accuracy in data entry, ticket documentation, and client communication.
• Proactive mindset: Anticipate client needs and suggest solutions before issues arise.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Lead or Team Lead role, overseeing a group of specialists and shaping support strategy.
• Transition into Product Management or Customer Success, leveraging your deep understanding of client pain points.
• Participate in cross‑departmental projects, gaining exposure to technology, marketing, and operations.
• Attend industry conferences, workshops, and webinars—brighthush will cover travel expenses to ensure you stay at the forefront of travel innovation.
• Access a curated library of online courses, certifications, and internal training modules to sharpen your skills.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected through daily stand‑ups, weekly team meetings, and real‑time collaboration tools. We value:

• Flexibility: 5/2 schedule from 10 a.m. to 7 p.m. GMT+3, with the option to adjust hours to accommodate time zones.
• Inclusivity: A diverse, inclusive workplace where every voice is heard.
• Innovation: A flat hierarchy that encourages experimentation and rapid iteration.
• Well‑being: Regular wellness check‑ins, mental health resources, and a culture that respects work‑life balance.

Compensation & Benefits

We offer a competitive base salary of 800 EUR per month, with the potential to earn up to an additional 300 EUR in gross bonuses based on KPI performance. In addition, you will enjoy:

• Comprehensive health and dental insurance coverage.
• Annual performance bonuses and long‑term incentive plans.
• Paid time off, including vacation, personal days, and sick leave.
• Corporate discounts on hotels, flights, and travel services worldwide.
• Access to a company‑wide stipend for home office equipment and internet upgrades.
• Regular team‑building events, both virtual and in‑person when possible.

Application Process

• Submit Your Application: Click the “Apply” button below to start your journey with brighthush.
• Assessment: If your profile matches our needs, you’ll receive an assessment link to evaluate your skills and fit.
• HR Interview: A friendly conversation with our HR team to discuss your experience, motivations, and cultural fit.
• Technical Check: A quick internet speed test to ensure you’re ready for remote collaboration.
• Final Interview & Offer: Successful candidates will receive a formal offer outlining compensation, benefits, and next steps.

Ready to Join brighthush?

If you’re passionate about travel, thrive on solving complex problems, and want to be part of a forward‑thinking team that values innovation and customer success, we want to hear from you. Apply today and help us create unforgettable travel experiences for our clients around the globe.

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Originally posted on brighthush