Seasoned Remote Customer Support Specialist – Uncapped Commission, Flexible Hours, Oxfordshire – Join brighthush

Welcome to brighthush – Where Passion Meets Performance

brighthush has been a pioneer in the sports, leisure, and lifestyle awards industry for over 40 years. With a catalog of more than 15,000 award designs, we bring trophies, medals, and plaques to clubs, leagues, and corporate teams across the United Kingdom. Our mission is simple: combine cutting‑edge technology, a heritage of customer service excellence, and a “local shop” experience with national reach to deliver an unrivaled selection of awards, impeccable support, and remarkable value for money. As a family‑owned, family‑operated business, we have grown alongside the market and are now poised to expand our footprint in a rapidly evolving industry.

Why brighthush is the Right Choice for Your Career

At brighthush, we believe that great people create great products. We’re not just a company – we’re a community of passionate individuals who thrive on innovation, collaboration, and continuous improvement. As a remote Customer Support Agent, you will have the freedom to work from the comfort of your own home while earning a substantial income on a commission‑only basis. Whether you’re a seasoned professional or just starting out, our flexible, cloud‑based platform allows you to work when you want, on your own schedule, and in your own space.

Key Responsibilities – What You’ll Do Every Day

• Lead Generation & Territory Management – Identify and cultivate new business opportunities within your assigned region, building a robust pipeline of potential clients for our award products.
• Customer Journey Support – Guide prospects and existing customers through every stage of the buying process, from initial inquiry to final delivery, ensuring a seamless, personalized experience.
• Brand Advocacy – Act as the eyes and ears of brighthush in your area, gathering market insights, competitor activity, and customer feedback to inform strategy.
• Value‑Based Selling – Highlight the unique benefits of our award range, emphasizing quality, customization, and fast turnaround times.
• Target Achievement & Growth – Set and exceed monthly and quarterly sales targets, contributing to the overall growth of brighthush’s market share.
• Collaboration with Internal Teams – Work closely with marketing, logistics, and design departments to ensure customer needs are met and expectations exceeded.
• Data Analysis & Reporting – Track key performance indicators, analyze trends, and provide actionable insights to senior leadership.
• Continuous Learning – Participate in ongoing training sessions, webinars, and industry events to stay ahead of market trends and product knowledge.

Essential Qualifications – What We Expect

• Proven experience in customer service, sales, or a related field (no prior sales experience required – we provide full training).
• Strong communication skills, both written and verbal, with a personable and confident demeanor.
• Comfortable with digital tools: email, CRM systems, video conferencing, and cloud‑based software.
• Organized, disciplined, and self‑motivated – able to manage time effectively in a remote environment.
• Passion for sports, leisure, or lifestyle activities – an interest in the products you’ll be selling will set you apart.
• Reliable internet connection, a dedicated workspace, and a telephone – the essential infrastructure for remote work.

Preferred Qualifications – Bonus Points

• Experience in a commission‑based sales role or a background in the awards, event, or hospitality industry.
• Knowledge of local sports clubs, leagues, or corporate events in Oxfordshire and surrounding areas.
• Previous experience using CRM platforms such as HubSpot, Salesforce, or Zoho.
• Multilingual abilities – speaking additional languages can broaden your client base.
• Experience with e‑commerce platforms or online retail environments.

Skills & Competencies – What Makes You Stand Out

• Relationship Building – Ability to establish trust and rapport with a diverse range of customers.
• Problem‑Solving – Quickly identify issues and propose effective solutions to keep the sales cycle moving.
• Adaptability – Thrive in a fast‑changing environment and adjust strategies based on market feedback.
• Data‑Driven Decision Making – Use metrics and analytics to refine outreach tactics and improve conversion rates.
• Team Collaboration – Work seamlessly with remote colleagues across departments, sharing insights and best practices.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity in a self‑directed setting.
• Resilience & Persistence – Maintain enthusiasm and drive, even when facing rejection or challenging targets.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we’re committed to your professional development. As you grow in your role, you’ll have the chance to transition into senior sales, account management, or even leadership positions within our expanding organization. We provide ongoing training modules, mentorship programs, and access to industry conferences and webinars. Your success is our success – we celebrate milestones and reward high performers with additional bonus schemes after six months of proven results. Whether you aspire to become a Sales Manager, a Regional Account Executive, or a Product Development Lead, brighthush offers the resources and support to help you reach your goals.

Work Environment & Company Culture – A Remote Team That Feels Like Home

Our culture is built on trust, transparency, and a shared passion for excellence. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative team. We host quarterly virtual coffee chats, celebrate birthdays and anniversaries, and encourage open communication through our internal chat platform. Diversity and inclusion are core values – we welcome talent from all backgrounds and strive to create an environment where everyone can thrive. Our remote work policy is designed to support work‑life balance, mental well‑being, and personal growth.

Compensation, Perks & Benefits – Earn What You Deserve

• Uncapped Commission – Earn as much as you can generate; there’s no cap on your earnings.
• Recurring Commission on Retained Business – Receive recurring commissions on repeat orders from loyal clients.
• Flexible Working Hours – Work from home on a schedule that fits your lifestyle.
• Cloud‑Based Software – Access all tools and resources from anywhere, anytime.
• Full Training & Support – Comprehensive onboarding, ongoing coaching, and a dedicated support team.
• Bonus Schemes – Additional incentives after six months of consistent performance.
• Health & Wellness Resources – Access to mental health support, wellness webinars, and more.
• Employee Recognition Programs – Celebrate achievements with awards, shout‑outs, and spot bonuses.
• Professional Development Budget – Allocate funds for courses, certifications, or conferences that enhance your skill set.
• Technology Stipend – Receive a monthly allowance to maintain your home office setup.

What You’ll Need to Succeed – Your Success Toolkit

To thrive in this role, you’ll need a blend of enthusiasm, resilience, and a proactive mindset. You’ll be the first point of contact for many of our clients, so a friendly, solution‑oriented attitude is essential. You’ll also need to be comfortable navigating digital platforms and managing your own schedule – the ability to stay organized and disciplined will set you apart from the competition. A genuine curiosity about the sports and lifestyle sectors, combined with a drive to exceed targets, will help you build lasting relationships and achieve outstanding results.

How to Apply – Take the First Step Toward an Exciting Future

If you’re ready to join a dynamic, award‑driven company and earn a substantial income from the comfort of your home, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.