Seasoned Multilingual Customer Support Specialist – Remote Greece – Portuguese, French, German – Champion Global Customer Success & Engagement at brighthush – Full‑Time, High‑Impact Opportunity

About brighthush

brighthush stands at the intersection of cutting‑edge technology and human‑centric customer experience. With a presence in more than 30 countries, we empower brands worldwide to deliver seamless, trustworthy support that feels natural and engaging—no matter the language or location. Our mission is simple yet powerful: transform every customer touchpoint into a conversation that delights, builds loyalty, and fuels sustainable growth.

Why brighthush?

At brighthush, you’ll join a vibrant, multicultural team that thrives on curiosity, collaboration, and continuous learning. We believe that great customer support is built on respect, creativity, and a shared passion for solving real problems. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, innovate, and make a tangible impact on millions of customers worldwide.

Role Overview

As a Seasoned Multilingual Customer Support Specialist, you will be the frontline ambassador for brighthush’s global brand. Your day‑to‑day tasks will include:

Key Responsibilities

• Engage with customers via phone, email, live chat, and social media in Portuguese, French, or German, ensuring every interaction reflects brighthush’s brand voice and values.
• Diagnose and resolve issues quickly, providing a smooth and positive experience for every customer while maintaining high first‑contact resolution rates.
• Document interactions accurately in our CRM system, capturing key details, escalation points, and follow‑up actions.
• Collaborate with cross‑functional teams—product, sales, marketing, and engineering—to share insights, surface recurring pain points, and influence product roadmap decisions.
• Maintain up‑to‑date knowledge of product features, updates, and best practices through continuous learning and internal knowledge sharing.
• Adhere to company policies, quality standards, and compliance requirements, ensuring data privacy and regulatory compliance at all times.
• Participate in continuous training and skill‑development sessions to stay ahead of industry trends and emerging technologies.
• Act as a cultural liaison, translating nuanced customer feedback into actionable product improvements and localized content.
• Monitor and report on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, providing insights to leadership.
• Contribute to the creation and maintenance of knowledge base articles, FAQs, and self‑service resources in multiple languages.
• Mentor new hires and peers, sharing best practices and fostering a culture of continuous improvement.
• Support the implementation of AI‑powered support tools and chatbot management, ensuring they deliver accurate and helpful responses.

Essential Qualifications

• Native or fluent proficiency in Portuguese, French, or German, with excellent written and spoken English.
• Strong customer‑focused mindset and a genuine desire to help people solve problems.
• Previous experience in a customer support, help desk, or call center environment (any industry).
• Excellent communication skills—clear, concise, and empathetic, with the ability to adapt tone to diverse audiences.
• Ability to work independently in a remote setting, with reliable high‑speed internet and a quiet workspace.
• Basic technical aptitude—comfortable navigating web applications, troubleshooting common issues, and using ticketing systems.
• Positive attitude, resilience, and a willingness to learn and adapt in a fast‑moving environment.
• Experience with data‑driven decision making, comfortable interpreting metrics and translating them into actionable insights.

Preferred Qualifications

• Experience with CRM platforms such as brighthush, brighthush, or brighthush.
• Knowledge of AI‑powered support tools or chatbot management.
• Previous remote work experience, especially in a distributed team environment.
• Additional language skills (Spanish, Italian, or English as a second language).
• Experience in a B2B or SaaS customer support role.
• Certifications in customer support or CRM administration (e.g., brighthush Certified Support Specialist, brighthush Administrator).

Core Skills & Competencies

• Multilingual communication and cultural sensitivity.
• Problem‑solving and analytical thinking.
• Time management and prioritization.
• Team collaboration and cross‑functional coordination.
• Adaptability to fast‑changing environments and evolving product features.
• Data‑driven mindset—comfortable with metrics, KPIs, and reporting.
• Proactive learning and continuous improvement.
• Strong organizational skills and attention to detail.
• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Ability to handle high‑volume, high‑pressure situations with composure.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. As a Multilingual Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced support techniques, product deep dives, and industry best practices.
• Clear career pathways—from Support Specialist to Team Lead, Customer Success Manager, or Product Evangelist.
• Opportunities to work on cross‑departmental projects, such as product improvement initiatives or AI integration.
• Annual performance reviews with actionable feedback and personalized growth plans.
• Access to an internal knowledge base, webinars, and a community of experts across the globe.
• Support for pursuing relevant certifications (e.g., brighthush Certified Support Specialist, brighthush Administrator).
• Participation in global conferences, hackathons, and industry events to broaden your network and expertise.
• Leadership development programs for high‑potential employees.

Work Environment & Company Culture

brighthush thrives on a culture of openness, respect, and innovation. You’ll experience:

• A fully remote work model that supports flexible hours and a healthy work‑life balance.
• Regular virtual team gatherings, happy hours, and cultural exchange events.
• A transparent communication style—leaders share company updates, goals, and challenges openly.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.
• Access to a global network of colleagues, mentors, and industry experts.
• Encouragement to bring your authentic self to work—whether that means sharing your culture, hobbies, or ideas.
• Well‑being initiatives, including mental health resources, meditation apps, and fitness memberships.
• Recognition programs that celebrate achievements, milestones, and contributions.
• Opportunities to contribute to social impact projects and community outreach.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote roles in Greece.
• Monthly performance bonuses tied to individual and team metrics.
• Comprehensive private health insurance covering you and your immediate family.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, or conferences.
• Relocation assistance for candidates moving to Greece (if applicable).
• Access to a digital wellness program—mental health resources, meditation apps, and fitness memberships.
• Employee referral bonus program to reward you for bringing great talent into the team.
• Equity or profit‑sharing options for long‑term employees.
• Flexible work schedule and remote‑first policy.

How to Apply

Ready to take the next step in your career and join a forward‑thinking, global brand? Send your resume in English to [email protected] with the subject line: “Multilingual CS – [Your Language]”. We’ll review your application promptly and reach out to schedule a conversation. Please include a brief cover letter highlighting your language proficiency, customer support experience, and why you’re excited about working at brighthush.

Join brighthush Today

At brighthush, we’re redefining what it means to provide world‑class customer support. If you’re passionate about languages, love solving problems, and want to work in a culture that values growth, collaboration, and innovation, we want to hear from you. Apply now and become part of a team that’s making a difference across the globe.