Senior Dutch‑Fluent Customer Experience Specialist – Remote, Greece – Champion Exceptional Customer Journeys in Smart Home Innovation & IoT Excellence at brighthush

About brighthush

brighthush is more than a brand; it’s a lifestyle revolution that reimagines the way people live in their homes. By fusing minimalist aesthetics with breakthrough technology, we deliver intelligent vacuum cleaners, next‑generation hair care devices, and advanced air‑purification systems that blend seamlessly into everyday life. Our mission is simple yet bold: to bring effortless, intelligent living to every household, everywhere. As we expand our global footprint, we’re looking for passionate, customer‑centric professionals who can help us maintain the high standards that define the brighthush experience.

Why brighthush is the Place to Grow

At brighthush, you’ll be part of a forward‑thinking, innovation‑driven culture that values creativity, collaboration, and continuous learning. Our remote‑first model gives you the flexibility to work from anywhere in Greece while staying connected to a vibrant community of experts. You’ll enjoy:

• Competitive Compensation: A market‑aligned base salary plus a 14th monthly salary in line with Greek standards.
• Full Relocation Support: Flight reimbursement, temporary housing, and assistance with Greek tax (AFM) and social security (AMKA) paperwork.
• State‑of‑the‑Art Home‑Office Setup: High‑quality headset, monitor, ergonomic chair, and other essential equipment shipped directly to your door.
• Ongoing Professional Development: Access to industry‑leading training resources, certifications, and a continuous learning stipend.
• Diversity & Inclusion: A culture that celebrates diversity, promotes inclusion, and prioritizes work‑life balance.

Key Responsibilities

As a Dutch‑Fluent Customer Experience Specialist, you will be the frontline ambassador for brighthush’s premium product line. Your day‑to‑day tasks will include:

• Multichannel Support: Handle inbound Dutch inquiries via phone, live chat, and email, ensuring a seamless, personalized experience.
• Technical Troubleshooting: Guide customers through product setup, firmware updates, and resolve technical issues with precision and empathy.
• Premium Service Delivery: Uphold brighthush’s reputation for excellence by providing proactive, solution‑focused assistance.
• Documentation & CRM: Log all interactions in English using our advanced CRM system, maintaining accurate records for future reference.
• Feedback Loop: Capture customer insights and collaborate with product and engineering teams to drive continuous improvement.
• Knowledge Base Contribution: Update and enrich our internal knowledge base with new troubleshooting guides and FAQs.
• Team Collaboration: Participate in cross‑functional meetings, sharing insights and best practices with product, engineering, and marketing teams.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Native Dutch speaker with C1 proficiency; B2 proficiency in English.
• Strong passion for high‑end consumer technology and innovation.
• Experience in customer support, preferably in a tech or premium product environment.
• Excellent communication skills—both written and verbal—in Dutch and English.
• Self‑motivated, detail‑oriented, and able to thrive in a remote, autonomous setting.
• Reliable high‑speed internet connection and a quiet home office environment.
• Valid EU passport or legal right to work in Greece.

Preferred Qualifications

• Prior experience with CRM platforms (e.g., our proprietary brighthush CRM).
• Familiarity with smart home ecosystems and IoT devices.
• Experience troubleshooting audio‑visual or home‑automation hardware.
• Knowledge of Greek language or culture (a plus, not required).

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate needs and deliver solutions that exceed expectations.
• Problem‑Solving: Analytical thinking to diagnose and resolve complex technical issues.
• Adaptability: Comfortable navigating evolving product lines and rapidly changing support scenarios.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management: Prioritize tasks and manage multiple support tickets simultaneously.
• Continuous Learning: Eagerness to stay updated on the latest product features, industry trends, and customer service best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into product management, quality assurance, or technical support engineering.
• Participate in cross‑departmental projects that influence product development and customer experience.
• Access internal training programs, certifications, and mentorship from industry leaders.
• Attend annual conferences and workshops focused on home tech, customer experience, and digital innovation.
• Lead initiatives that shape the future of premium home technology support.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll be part of a global team that values:

• Open Communication: Weekly virtual town halls, daily stand‑ups, and real‑time chat channels.
• Inclusive Decision‑Making: Your voice matters in shaping product support strategies.
• Flexibility: Work from any location in Greece while maintaining a healthy work‑life balance.
• Recognition: Regular shout‑outs, performance bonuses, and team celebrations.
• Innovation Hub: Access to a digital innovation lab where you can experiment with new tools and processes.
• Community Engagement: Opportunities to volunteer and contribute to local sustainability initiatives.

Compensation, Perks & Benefits

While the exact salary will be tailored to your experience, you can expect:

• Competitive Monthly Base Pay: Plus a 14th salary (annual bonus) in line with Greek standards.
• Full Relocation Package: Flight reimbursement, temporary housing, and assistance with Greek tax (AFM) and social security (AMKA).
• Professional Home‑Office Setup: High‑quality headset, monitor, ergonomic chair, and other essential equipment.
• Health & Wellness: Access to virtual fitness classes, mental health resources, and a wellness stipend.
• Paid Time Off: Generous vacation policy, public holidays, and personal days.
• Continuous Learning Stipend: Funds for courses, certifications, and conferences.
• Performance Bonuses: Incentives tied to customer satisfaction and team goals.
• Technology Allowance: Annual upgrade of home‑office equipment to keep you at the cutting edge.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of premium home technology? Submit your CV in English to [email protected] and include a brief cover letter outlining why you’re the perfect fit for this role. We look forward to welcoming you to our innovative, customer‑focused team!