Seasoned Multilingual Remote Customer Support Specialist – Dutch & English – Driving Global CX Excellence & Customer Delight at brighthush

About brighthush – A Global CX Revolution

brighthush is more than a technology provider; it is a catalyst for the next generation of customer experience. With a footprint that spans six continents and a portfolio of over 750 digital‑first partners, we empower brands to transform every interaction into a memorable journey. Our mission is simple yet profound: deliver world‑class customer experience (CX) solutions at every touchpoint, turning fleeting exchanges into lasting relationships.

In a world where customer expectations evolve at lightning speed, brighthush stays ahead of the curve by blending cutting‑edge technology, data‑driven insights, and a culture of continuous improvement. From omnichannel support and AI‑powered chatbots to proactive service strategies, we equip our partners to meet—and exceed—customer expectations in real time.

As we expand our global footprint, we are looking for a dedicated, multilingual Remote Customer Support Specialist fluent in Dutch and English to join our dynamic team. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering exceptional service, we want to hear from you.

Why This Role Matters

Every interaction you handle is a touchpoint that can either reinforce a brand’s promise or erode customer trust. In the role of a Remote Customer Support Specialist, you become the frontline ambassador of brighthush’s commitment to excellence. Your ability to resolve issues swiftly, communicate clearly, and embody a customer‑centric mindset directly influences key metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and first‑contact resolution (FCR). By mastering these responsibilities, you help shape the future of CX for our global partners and their customers.

Key Responsibilities

• Multi‑Channel Support: Deliver consistent, high‑quality assistance across phone, live chat, and email, ensuring every customer feels heard and valued.
• Problem Solving & Decision Making: Own complex issues, think on your feet, and make informed decisions that resolve up to 90% of contacts on the first interaction.
• Product & Service Guidance: Provide accurate, up‑to‑date information about our clients’ products and services, consistently exceeding productivity and quality standards.
• Escalation Management: Identify when a situation requires escalation, follow predefined protocols, and collaborate with cross‑functional teams to achieve swift resolution.
• Customer Insight: Listen actively to understand each customer’s unique needs, and tailor solutions that align with key performance indicators such as NPS and CSAT.
• Data Accuracy: Navigate multiple systems simultaneously to update electronic records promptly and accurately, ensuring data integrity.
• Team Collaboration: Proactively support colleagues, share best practices, and contribute to a culture of continuous improvement.
• Process Improvement: Identify recurring issues, propose solutions, and participate in the development of knowledge base articles and SOPs.
• Quality Assurance: Review call recordings and chat transcripts to ensure compliance with brand guidelines and internal quality standards.
• Feedback Loop: Capture customer feedback and relay insights to product and engineering teams to drive product enhancements.

Essential Qualifications

• Fluent Dutch (C1 level) and strong English communication skills (B2 or higher).
• Prior experience in a contact center or customer‑facing role is highly desirable.
• Demonstrated ability to adapt quickly to evolving products, processes, and technologies.
• Excellent attendance record and punctuality.
• Proficient computer literacy, comfortable with multiple software platforms and data entry.
• Strong analytical mindset with the ability to troubleshoot and resolve technical issues.
• Excellent written and verbal communication skills in both Dutch and English.
• High level of empathy and a genuine passion for customer service.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
• Knowledge of Dutch market trends and consumer behavior.
• Previous exposure to B2B or B2C service environments.
• Certifications in customer service or related fields (e.g., HDI, ITIL).
• Experience with AI‑powered chatbots or automated ticketing systems.
• Fluency in a third language is a plus.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Dutch and English.
• Analytical Thinking: Ability to assess situations quickly and identify root causes.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic technical issues.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Team Player: Collaborative mindset, willing to share knowledge and support peers.
• Customer‑Centric Attitude: Passion for delivering outstanding customer experiences.
• Adaptability: Thrive in a fast‑changing environment and embrace new challenges.
• Problem‑Solving: Creative and data‑driven approach to resolving customer issues.

Technology Stack & Tools

At brighthush, we empower our team with a robust suite of tools that streamline workflow and enhance customer interactions:

• Unified communication platform that integrates voice, chat, and email.
• Customer Relationship Management (CRM) system for real‑time data access.
• Ticketing and knowledge‑base system for efficient issue tracking.
• Analytics dashboards that provide real‑time insights into performance metrics.
• AI‑powered chatbots that handle routine inquiries, freeing agents to focus on complex issues.
• Collaboration tools (Slack, Microsoft Teams) for internal communication.
• Learning management system (LMS) for continuous training and certification.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training programs tailored to your role.
• Access to global best‑practice resources and industry certifications.
• Clear career pathways from Customer Support Specialist to Team Lead, Operations Manager, or CX Strategist.
• Mentorship from seasoned CX leaders and cross‑functional exposure.
• Regular performance reviews with actionable feedback and growth plans.
• Opportunities to lead projects, pilot new technologies, and influence product roadmap.
• Annual learning stipend to pursue external courses, conferences, or certifications.

Work Environment & Company Culture

Working remotely with brighthush means you can balance professional excellence with personal flexibility. Our culture is built on:

• Inclusivity: A diverse, global team that values every voice.
• Innovation: Encouraging experimentation and creative problem‑solving.
• Well‑being: Resources for mental and physical health, including virtual wellness sessions.
• Community: Regular virtual team‑building events, charity initiatives, and internal competitions.
• Recognition: Celebrating achievements through awards, shout‑outs, and milestone celebrations.
• Flexibility: Flexible work hours and the option to work from home.
• Transparency: Open communication from leadership and clear visibility into company goals.

Compensation, Perks & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health coverage, including additional medical insurance.
• Digital gift vouchers and partner discounts (e.g., sports cards, streaming services).
• Flexible work hours and the option to work from home.
• Paid time off, public holidays, and a generous vacation policy.
• Access to internal training, tuition reimbursement, and professional development funds.
• Well‑being stipend for gym memberships, meditation apps, or wellness programs.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform customer experiences worldwide. You’ll work alongside passionate professionals, leverage state‑of‑the‑art technology, and have the freedom to innovate and grow. Whether you’re a seasoned CX veteran or a recent graduate eager to make an impact, brighthush offers the platform, support, and culture to help you thrive.

Ready to Make a Difference?

If you’re ready to bring your Dutch and English language skills, customer‑first mindset, and problem‑solving expertise to a global leader in CX, we encourage you to apply today. Join brighthush and help shape the future of customer service—one interaction at a time.

How to Apply

Ready to take the next step? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience with multilingual support, CRM systems, and your passion for delivering exceptional customer experiences.