Seasoned Multilingual Slovak‑Speaking Customer Support Specialist – Remote, Full‑Time, Greece, with Relocation Package, Rapid Career Growth, and Innovative SaaS Platform at brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Service

At brighthush, we’re redefining the way businesses connect with their customers. Our cutting‑edge SaaS platform empowers companies worldwide to streamline operations, enhance collaboration, and deliver unforgettable experiences. With a global footprint that spans continents, we’re now expanding our presence in Greece, and we’re on the hunt for talented, customer‑centric professionals who are ready to make a real impact.

Why Greece? Why brighthush?

Picture yourself working from the sun‑kissed coast of Crete, the historic streets of Athens, or the tranquil villages of Messinia. Greece offers a vibrant lifestyle, rich culture, and a growing tech ecosystem. At brighthush, we believe that a fulfilling personal life fuels creative thinking and high performance. That’s why we’re offering a fully remote role that lets you choose your ideal living environment within Greece, backed by a comprehensive relocation package that covers travel, housing assistance, and a generous relocation stipend.

Position Overview

As a Multilingual Slovak‑Speaking Customer Support Specialist, you will be the frontline ambassador for our Slovak‑speaking clients. Your primary responsibility will be to provide timely, accurate, and empathetic support across multiple channels—phone, email, and live chat—while upholding brighthush’s reputation for excellence. You will collaborate closely with cross‑functional teams, including Product, Engineering, and Sales, to resolve complex issues and share valuable customer insights.

Key Responsibilities

• Multichannel Support: Respond to inquiries from Slovak‑speaking customers via phone, email, and chat, ensuring each interaction is handled with professionalism and care.
• Problem Diagnosis & Resolution: Quickly identify root causes, provide clear step‑by‑step guidance, and guide customers toward effective solutions, escalating when necessary.
• Customer Satisfaction Leadership: Maintain high CSAT scores by delivering friendly, empathetic, and solution‑focused service.
• Accurate Documentation: Log all interactions in our brighthush CRM, ensuring data integrity and adherence to internal processes.
• Cross‑Functional Collaboration: Partner with Product, Engineering, and Sales to resolve complex issues and relay customer feedback that informs product development.
• Continuous Improvement: Contribute to knowledge base updates, participate in training sessions, and champion process improvements that elevate the support experience.
• Remote Work Excellence: Manage your own schedule, maintain productivity, and stay connected with the team through brighthush collaboration tools.

Essential Qualifications

• Native or fluent Slovak speaker with excellent written and spoken skills.
• Proficient in English (both written and verbal) for internal communication.
• Strong communication and problem‑solving abilities.
• Customer‑focused mindset with meticulous attention to detail.
• Self‑motivated and capable of working independently in a remote environment.
• Prior customer support experience is a plus, but not mandatory.

Preferred Qualifications

• Experience in SaaS or tech support roles.
• Familiarity with brighthush CRM platforms and ticketing systems.
• Knowledge of Greek culture and basic Greek language skills.
• Experience with remote collaboration tools such as Slack, Teams, and Zoom.
• Previous relocation experience or a demonstrated ability to adapt to new environments.

Skills & Competencies for Success

• Technical Aptitude: Comfortable troubleshooting software issues and guiding users through technical steps.
• Empathy & Patience: Ability to listen actively and respond with calm, supportive communication.
• Time Management: Prioritize tasks and manage multiple tickets simultaneously.
• Team Player: Collaborate effectively with colleagues across time zones.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous learning.
• Data‑Driven: Use metrics and feedback to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have access to:

• Structured onboarding and ongoing training programs covering product knowledge, customer success strategies, and soft skills.
• Mentorship from senior support engineers and product managers.
• Opportunities to transition into specialized roles such as Customer Success Manager, Technical Support Engineer, or Product Advocate.
• Participation in cross‑departmental projects that influence product development and customer experience.
• Annual performance reviews with transparent career progression plans.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative culture. Our remote team spans multiple continents, yet we maintain a strong sense of community through:

• Weekly virtual coffee chats and team building activities.
• Open communication channels and transparent decision‑making.
• Commitment to work‑life balance, with flexible hours and generous vacation policies.
• Regular hackathons and innovation challenges to spark creativity.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles in Greece.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Comprehensive relocation package covering travel, housing assistance, and a relocation stipend.
• Health and wellness benefits, including medical insurance and mental health support.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option opportunities for long‑term employees.
• Flexible work hours and the ability to work from any location within Greece.

How to Apply

If you are ready to take the next step in your career, embrace a new culture, and make a tangible impact on our global customer base, we want to hear from you. Please submit your application through the link below and begin your exciting new chapter with brighthush.