Seasoned Part‑Time Customer Engagement & Client Success Specialist – Remote Logistics & Financial Services Expert – Join brighthush
About brighthush
Since 1986, brighthush has been a pioneering force in the integrated financial and logistics sector, delivering a comprehensive suite of solutions that empower businesses across transportation, supply‑chain, and financial services. From factoring and export financing to fuel card programs and cutting‑edge trucking technology, we help our clients accelerate growth, slash costs, and unlock new revenue streams. Our mission is simple yet powerful: create lasting value for customers, partners, and employees alike through integrity, innovation, and an unwavering focus on service excellence.
Why You’ll Love Working at brighthush
At brighthush, we celebrate a culture that blends entrepreneurial spirit with a supportive, collaborative environment. We’re proud to have been named one of brighthush’s 2025 “Most Loved Workplaces” by brighthush, a testament to our commitment to employee well‑being, professional development, and recognition. From day one, you’ll be empowered to think and act like an owner, with access to:
- Growth & Development: Continuous learning programs, mentorship, and clear career pathways.
- Work‑Life Balance: Competitive paid time off, flexible remote work, and community volunteer time.
- Health & Wellness: Fully paid medical, dental, vision, and gym memberships.
- Financial Security: Generous 401(k) match, employee stock ownership after one year, and performance‑based bonuses.
- Recognition & Rewards: Employee awards, spot bonuses, and a culture of celebrating wins.
Role Overview
The Part‑Time Customer Engagement & Client Success Specialist will serve as the primary point of contact for a curated portfolio of clients, ensuring their needs are met with precision, empathy, and proactive insight. Working remotely from 11 AM to 3 PM, Monday‑Friday, you will manage inbound inquiries via phone and email, resolve issues, educate customers on our suite of products, and collaborate closely with cross‑functional teams to drive satisfaction and retention.
Key Responsibilities
- Client Portfolio Management: Own a set of accounts, maintaining up‑to‑date records and ensuring all client interactions are logged accurately.
- Issue Resolution: Diagnose and resolve product or service concerns, employing root‑cause analysis and delivering clear, actionable solutions.
- Customer Education: Coach clients on using brighthush tools, services, and offerings to maximize value and drive adoption.
- Data & Insight Capture: Document interactions, capture trends, and provide actionable feedback to product and operations teams.
- Cross‑Functional Collaboration: Partner with Sales, Operations, and IT to ensure seamless service delivery and follow‑through on client requests.
- Continuous Improvement: Contribute to process enhancements, share best practices, and support team goals.
- Compliance & Accuracy: Maintain meticulous records, adhere to data privacy standards, and uphold brand integrity.
- Additional Duties: Perform any other tasks as directed by the Customer Engagement Supervisor.
Essential Qualifications
- High‑speed internet connection (required for remote work).
- Strong verbal, written, and interpersonal communication skills.
- Problem‑solving mindset with conflict‑resolution experience.
- Detail‑oriented, analytical, and technically proficient.
- Proficiency in brighthush productivity suite and data entry.
- Demonstrated ability to meet deadlines and manage time effectively.
- Experience in the financial or logistics industry is a plus.
- Company‑issued laptop and monitor provided.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field (preferred but not required).
- Prior experience in client‑facing roles within fintech, logistics, or customer success.
- Familiarity with CRM platforms (e.g., brighthush).
- Knowledge of factoring, export financing, or fuel card programs.
- Experience with remote collaboration tools (e.g., brighthush).
Skills & Competencies
- Customer‑centric mindset with a passion for service excellence.
- Strong analytical and problem‑solving abilities.
- Excellent organizational skills and ability to juggle multiple priorities.
- Adaptability and resilience in a fast‑moving environment.
- Team player who thrives in cross‑functional collaboration.
- Proactive communication and stakeholder management.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is supported by a structured development framework. As a Customer Engagement Representative, you’ll gain exposure to:
- Advanced training in financial products, logistics technology, and customer success methodologies.
- Mentorship from senior leaders in Sales, Operations, and Product.
- Opportunities to transition into roles such as Senior Customer Success Manager, Product Specialist, or Operations Lead.
- Participation in innovation labs, hackathons, and cross‑departmental projects.
Work Environment & Culture
brighthush champions a culture of ownership, transparency, and continuous improvement. Our remote‑first approach means you’ll enjoy flexibility while staying connected through:
- Weekly virtual team huddles and monthly town‑hall meetings.
- Digital collaboration tools that foster real‑time communication.
- Regular feedback loops and performance reviews.
- Inclusive events, virtual coffee chats, and community volunteer days.
Compensation & Benefits
While specific salary ranges vary based on experience and role scope, brighthush offers a competitive compensation package that includes:
- Competitive hourly rate for part‑time work.
- Fully paid health, dental, and vision insurance for employees and eligible dependents.
- Generous 401(k) matching program and employee stock ownership after one year.
- Paid time off (vacation, sick leave) and paid volunteer days.
- Gym membership reimbursement and wellness stipend.
- Professional development budget and tuition reimbursement.
How to Apply
Ready to join a forward‑thinking team that values growth, innovation, and customer success? Submit your application today through our careers portal. If you encounter any issues, please reach out to our recruiting team at [email protected].
Join brighthush – Where Your Impact Drives Success
We’re excited to connect with talented individuals who are eager to make a difference in the logistics and financial services landscape. If you thrive on solving complex problems, building lasting client relationships, and working in a culture that rewards ownership, we want to hear from you. Apply now and become part of brighthush’s journey to redefine industry standards.