Senior Remote Customer Support Specialist – Driving Automotive Technology Innovation & Unmatched Customer Success at brighthush

About brighthush

brighthush is not just a company; it’s a movement in automotive technology. With nearly four decades of industry experience, we have redefined how dealerships connect with customers, streamline operations, and accelerate growth. Our flagship platform unifies sales, service, inventory, and accounting into a single, intuitive interface, empowering dealers to focus on what matters most: delivering exceptional customer experiences.

At brighthush, we believe that technology is a catalyst for change, and that change is best driven by people. Our mission is simple yet powerful: partner with dealerships to fuel innovation, build lasting relationships, and create measurable impact for both our clients and our team.

Why Join brighthush?

We’re looking for talent that thrives in a fast‑paced, customer‑centric environment. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that celebrates curiosity, collaboration, and continuous improvement.

• Fully remote, flexible work from anywhere in the USA
• Competitive base salary with performance incentives
• Comprehensive health, dental, and vision coverage
• Generous paid time off and holiday schedule
• Ongoing professional development and certification programs
• Inclusive, high‑energy team culture that celebrates diversity
• Employee recognition programs and referral bonuses
• Exclusive partner discounts (including brighthush partners)

Position Overview

As a Senior Remote Customer Support Specialist, you will be the frontline advocate for our dealership partners. You’ll provide timely, solution‑oriented assistance across email, SMS, and phone channels, ensuring that every interaction reflects the high standards of support that brighthush is known for. Your role will be pivotal in maintaining customer satisfaction, driving product adoption, and feeding valuable insights back to our product and engineering teams.

Key Responsibilities

• Deliver Exceptional Support: Respond to inquiries from dealership partners via email, SMS, and phone with professionalism, empathy, and speed.
• Technical Troubleshooting: Diagnose and resolve issues related to our dealership management system, imaging solutions, and related integrations.
• Accurate Documentation: Log all customer interactions, troubleshooting steps, and resolutions in Salesforce, ensuring data integrity and traceability.
• Cross‑Functional Collaboration: Work closely with Engineering, Product, and Training teams to resolve complex issues and improve system functionality.
• Escalation Management: Identify when an issue requires higher-level intervention, provide clear context, and ensure a smooth handoff.
• Process Improvement: Share recurring pain points and propose enhancements to product usability and support workflows.
• Customer Satisfaction: Strive for first‑contact resolution and maintain a high CSAT score, contributing to overall partner success.
• Continuous Learning: Stay current with product updates, industry trends, and emerging technologies to provide informed support.

Essential Qualifications

• Proven experience using Salesforce or a comparable CRM platform, with a track record of maintaining clean, actionable data.
• Strong understanding of dealership operations, including sales, service, inventory, and accounting processes.
• Excellent written and verbal communication skills in English, with the ability to translate technical concepts into clear, customer‑friendly language.
• Demonstrated ability to troubleshoot technical issues, providing step‑by‑step solutions that empower users.
• High level of empathy and a customer‑first mindset, ensuring every interaction leaves a positive impression.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.
• Self‑motivated and capable of working independently in a remote setting while staying connected to the team.

Preferred Qualifications

• Experience in the automotive technology or dealership management space, with familiarity of industry‑specific tools.
• Knowledge of imaging solutions or digital asset management systems used by dealerships.
• Familiarity with AI‑driven tools, software development life cycles, and agile methodologies.
• Previous remote work experience with a distributed team, demonstrating effective virtual collaboration.
• Multilingual capabilities (Spanish, French, or other languages) that enhance communication with a diverse partner base.

Skills & Competencies

• Technical troubleshooting and problem‑solving across software and hardware environments.
• Customer‑centric communication and relationship building, fostering trust and loyalty.
• Time management and prioritization, ensuring high‑quality support in a dynamic setting.
• Adaptability and continuous learning mindset, staying ahead of industry shifts.
• Team collaboration and knowledge sharing, contributing to a culture of collective success.
• Data entry accuracy and documentation excellence, maintaining reliable records for analysis.

Career Growth & Development

At brighthush, your career trajectory is designed around your strengths and aspirations. We provide a clear roadmap for advancement and a wealth of learning opportunities:

• Structured Mentorship: Pairing with senior leaders to guide your professional growth.
• Access to industry certifications such as Salesforce Administrator, ITIL Foundation, and more.
• Regular internal training sessions on new product features, emerging technologies, and best practices.
• Defined promotion tracks from Support Representative to Team Lead, Manager, and beyond.
• Opportunities to transition into product, engineering, or business development roles based on performance and interest.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. At brighthush, you’ll experience:

• Weekly virtual team huddles and monthly all‑hands meetings to share updates and celebrate wins.
• An open‑door policy for feedback, ideas, and continuous improvement.
• Inclusive events and celebrations that honor our diverse community.
• Flexible scheduling to accommodate personal commitments and peak productivity times.
• Access to cutting‑edge collaboration tools such as Slack, Zoom, Confluence, and Asana.

Compensation & Benefits

We offer a competitive compensation package that rewards performance, expertise, and dedication:

• Base salary range: $43,680 – $47,840 per year (USD), commensurate with experience.
• Performance‑based bonuses and incentive plans aligned with company and individual goals.
• Comprehensive health, dental, and vision insurance, with options for family coverage.
• 401(k) retirement plan with company match to secure your future.
• Generous paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
• Employee wellness stipend and access to mental health resources.
• Referral bonus program for bringing in top talent to our growing team.
• Exclusive partner discounts, including those from brighthush partners.

How to Apply

Ready to make a tangible impact in the automotive technology space? We’re excited to hear from candidates who are passionate about customer success and eager to grow with a forward‑thinking company.

Submit your application through our careers portal or click the link below. We look forward to learning how your skills and enthusiasm can help us continue to deliver world‑class support to our dealership partners.