Dynamic Front‑End Customer Experience Coordinator & Loyalty Program Champion – Retail Operations Leader at brighthush

Welcome to brighthush – Where Value Meets Exceptional Experience

At brighthush, we’re more than a retailer; we’re a movement that redefines the off‑price shopping experience. With flagship stores, state‑of‑the‑art distribution centers, and a thriving e‑commerce platform, we deliver unbeatable prices without compromising on service. Our global footprint spans continents, yet every customer interaction is rooted in the same principles: authenticity, innovation, and a relentless focus on delight. If you thrive in a fast‑paced, customer‑centric environment and want to grow alongside a company that rewards curiosity, resilience, and teamwork, brighthush is the place to build your career.

Why This Role Matters

The Customer Experience Coordinator is the heartbeat of our front‑end operations. You’ll be the catalyst that transforms a routine visit into a memorable encounter, ensuring every guest leaves feeling valued, informed, and eager to return. By championing our loyalty programs, maintaining a pristine store environment, and fostering a culture of honesty and integrity, you’ll directly influence sales, customer satisfaction scores, and the overall brand reputation. Your leadership will set the tone for the entire store, creating a ripple effect that resonates across the customer journey.

Key Responsibilities

• Front‑End Leadership: Lead a dynamic team of Associates at the register and on the sales floor. Assign registers, coordinate breaks, and ensure seamless POS coverage to keep the customer flow uninterrupted.
• Customer Experience Excellence: Model exceptional service by engaging with guests, personalizing interactions, and promoting loyalty programs to drive repeat business.
• Training & Mentorship: Design and deliver coaching sessions that reinforce front‑end principles, customer service best practices, and brand values. Mentor junior staff to build a high‑performing team.
• Operational Excellence: Maintain a clean, organized store layout, enforce merchandising standards, and support shrink reduction initiatives to protect profitability.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight and reinforcing brand trust.
• Communication & Collaboration: Provide clear, timely updates to store leadership and Associates, set priorities, and celebrate successes to keep morale high.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to create a secure environment for staff and shoppers alike.
• Continuous Improvement: Partner with store leadership to refine training programs, enhance operational processes, and elevate the overall customer journey.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising techniques and visual display standards that drive sales.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Proven ability to multitask in a fast‑paced environment and adapt to shifting priorities.
• Demonstrated commitment to fostering a team‑first culture and mentoring junior staff.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing loyalty or rewards programs in a retail setting.
• Background in data‑driven decision making—using sales metrics to inform staffing and merchandising strategies.
• Knowledge of POS systems and basic troubleshooting skills.
• Prior exposure to safety and compliance training within a retail environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into brand advocates.
• Leadership Presence: Ability to inspire, coach, and hold a team accountable while maintaining a positive, energetic atmosphere.
• Analytical Thinking: Use of data and customer feedback to refine processes and drive continuous improvement.
• Problem‑Solving: Quick, effective resolution of operational or customer issues with a calm, solution‑oriented approach.
• Collaboration: Strong interpersonal skills that foster teamwork across departments and levels.
• Adaptability: Comfortable navigating change—whether it’s new store layouts, seasonal promotions, or evolving customer expectations.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the retail landscape. As a Customer Experience Coordinator, you’ll:

• Gain hands‑on experience in store operations, merchandising, and customer relationship management.
• Develop leadership skills that prepare you for roles such as Store Manager, District Manager, or Retail Operations Director.
• Access a robust learning platform featuring e‑learning modules, on‑the‑job training, and mentorship programs.
• Participate in cross‑functional projects that expose you to supply chain, marketing, and digital initiatives.
• Benefit from a transparent promotion path and regular performance reviews that align with your career aspirations.

Work Environment & Company Culture

brighthush is built on a foundation of inclusivity, innovation, and empowerment. Our culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with an open door policy for all ideas.
• Collaboration: Cross‑departmental teamwork that encourages knowledge sharing and collective problem solving.
• Recognition: Regular shout‑outs, peer‑to‑peer awards, and a culture that celebrates both individual and team achievements.
• Well‑Being: Programs that support mental, physical, and financial health—ranging from employee assistance programs to wellness challenges.
• Innovation: A commitment to continuous improvement, leveraging technology and data to enhance the customer journey.

Compensation, Perks & Benefits

While the starting hourly rate for this role is $13.75 to $14.25, brighthush offers a comprehensive benefits package designed to support you and your family:

• Competitive base salary with performance‑based incentives.
• Health, dental, and vision coverage (including options for dependents).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid parental leave.
• Employee discounts on merchandise, cell phones, and pet care.
• Wellness programs, including fitness subsidies and mental health resources.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee referral bonuses and recognition programs.
• Access to a company credit union and financial planning services.

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 1595, Morehead, KY Schedule: Flexible – includes nights, weekends, and holidays as required.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that values innovation, collaboration, and growth.

Apply to brighthush Today

Why brighthush?

At brighthush, we don’t just sell products—we create moments that resonate. Our employees are the heart of our success, and we invest in their growth, well‑being, and professional fulfillment. If you’re driven by a passion for customer service, eager to lead a team, and ready to make a tangible impact, this role is your gateway to a rewarding career in retail leadership.

We celebrate diversity and are committed to creating an inclusive environment for all employees. brighthush is an equal opportunity employer and welcomes applicants from all backgrounds.