Seasoned Part‑Time Customer Experience Coordinator – Front‑of‑Store Excellence, Loyalty Program Champion, Team Leadership Specialist, and Retail Experience Innovator at brighthush

About brighthush and the Retail Landscape

brighthush is a trailblazer in the off‑price retail sector, redefining how consumers discover style, value, and service. With a presence in over 2,000 stores across North America, brighthush has built a reputation for delivering curated collections at unbeatable prices while fostering a culture of community and sustainability. In an era where the customer experience is the ultimate differentiator, brighthush is committed to creating moments that resonate—turning casual shoppers into lifelong advocates. Our stores are more than retail spaces; they are vibrant hubs where fashion meets affordability, and every interaction is an opportunity to build lasting relationships.

Industry Trends and Our Vision

The retail landscape is evolving at a breakneck pace. Consumers now expect seamless, personalized experiences that blend the convenience of digital channels with the tactile pleasure of in‑store shopping. Off‑price retailers like brighthush are uniquely positioned to meet these demands by offering high‑quality merchandise at a fraction of the cost, while maintaining a strong focus on customer service. Our vision is to be the go‑to destination for shoppers who value both style and savings, and to set new standards for experiential retail across the continent.

Why Customer Experience Matters at brighthush

At brighthush, we believe that every customer interaction is a chance to reinforce our brand promise. A positive experience leads to repeat visits, word‑of‑mouth referrals, and higher lifetime value. As a Customer Experience Coordinator, you will be the linchpin that connects our strategic objectives with the day‑to‑day realities of the sales floor. Your role will directly influence customer satisfaction scores, loyalty program enrollment rates, and overall store performance.

Your Role in Shaping the Future of Retail

As a seasoned part‑time leader, you will bring a blend of frontline expertise and managerial acumen to brighthush. You will serve as the face of the store, embodying our brand values and setting the tone for the entire team. Your leadership will empower associates to deliver exceptional service, while your strategic insights will help refine operational processes and elevate the customer journey. In this role, you will have the autonomy to experiment with new service initiatives, measure their impact, and scale successful practices across the network.

Key Responsibilities

• Lead by Example: Engage with customers in a friendly, approachable manner, demonstrating the highest standards of service and professionalism.
• Team Oversight: Supervise a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring adequate POS coverage.
• Customer Experience Management: Resolve customer concerns promptly, turning potential issues into positive outcomes that reinforce brand trust.
• Training & Mentoring: Conduct onboarding and ongoing coaching sessions focused on front‑end principles, personalized service, and loyalty program promotion.
• Store Operations: Maintain a clean, organized, and visually appealing sales floor, ensuring compliance with store layout and merchandising standards.
• Performance Communication: Provide clear, constructive feedback to associates and management, setting priorities and tracking progress.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols, fostering a secure environment for both staff and shoppers.
• Program Promotion: Actively promote brighthush credit and loyalty programs, driving enrollment and usage.
• Loss Prevention: Support store shrink reduction initiatives and collaborate with the loss prevention team to safeguard inventory.
• Flexibility: Adapt to changing priorities, unexpected situations, and a dynamic retail environment.
• Data‑Driven Decision Making: Analyze sales and customer feedback metrics to identify trends, recommend improvements, and report findings to senior leadership.
• Community Engagement: Represent brighthush at local events, fostering relationships with community partners and enhancing brand visibility.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Exceptional communication skills, both verbal and written, with a keen eye for detail.
• Proficiency in POS systems and basic data entry.
• Ability to multitask effectively in a fast‑paced environment.
• Demonstrated ability to train and mentor team members.
• Flexibility to work nights, weekends, and holidays as required.
• High level of integrity, honesty, and confidentiality.
• Basic knowledge of labor regulations and safety protocols.
• Proactive attitude toward continuous improvement and innovation.

Preferred Qualifications

• Experience in a high‑volume, off‑price retail setting.
• Knowledge of brighthush loyalty program structure and benefits.
• Prior exposure to loss prevention or inventory control initiatives.
• Leadership training or certification.
• Multilingual abilities to serve a diverse customer base.
• Experience with data analytics tools or dashboards.
• Background in visual merchandising or store design.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Adaptability: Comfortable with shifting priorities and unexpected challenges.
• Attention to Detail: Commitment to maintaining store standards and compliance.
• Technology Savvy: Comfortable using POS systems, inventory software, and basic office tools.
• Collaboration: Strong teamwork skills and a collaborative spirit.
• Analytical Thinking: Ability to interpret data and translate insights into action.
• Time Management: Efficiently juggling multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Experience Coordinator, you’ll gain exposure to:

• Advanced leadership development programs that prepare you for full‑time management roles.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their expertise and career insights.
• Access to internal career pathways, including store management, regional operations, and corporate roles.
• Continuous learning through workshops, webinars, and on‑the‑job coaching.
• Opportunities to lead special projects, such as store redesign initiatives or loyalty program enhancements.
• Recognition for innovative ideas that improve customer satisfaction and operational efficiency.

Work Environment & Company Culture

Our culture is built on inclusivity, collaboration, and a shared commitment to excellence. You’ll experience:

• A supportive, open‑door environment where ideas are welcomed and valued.
• Regular team huddles that foster communication and celebrate successes.
• Recognition programs that reward outstanding performance and customer service.
• A diverse workforce that reflects the communities we serve.
• Employee resource groups that promote belonging and professional growth.
• Flexible scheduling options that accommodate personal and family commitments.
• Access to wellness initiatives, including fitness classes and mental health resources.
• Community outreach programs that allow you to give back while representing brighthush.

Compensation, Perks, & Benefits

While the starting hourly rate for this part‑time position ranges from $17.25 to $17.75 per hour, brighthush offers a comprehensive benefits package that includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Employee discount program for brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Flexible spending accounts (HSA, FSA) for medical and dependent care.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Pet and legal insurance options.
• Scholarship and adoption assistance programs.
• Employee Assistance Program (EAP) and wellness resources.
• Referral bonuses for bringing talented friends and family into the team.
• Professional development stipend for courses, certifications, or conferences.
• Access to a company‑wide learning platform with courses on leadership, retail technology, and customer service.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you’ll be at the heart of our retail operations, shaping the way customers perceive and engage with brighthush. You’ll:

• Lead a passionate team that thrives on collaboration and continuous improvement.
• Drive customer satisfaction and loyalty, directly impacting store performance.
• Build a foundation for future career advancement within a Fortune 100 organization.
• Enjoy a flexible schedule that balances work and personal commitments.
• Benefit from a culture that values diversity, equity, and inclusion.
• Contribute to sustainability initiatives that reduce waste and promote responsible consumption.
• Participate in community events that strengthen local ties and brand presence.
• Receive recognition and rewards for exceeding performance metrics.

How to Apply

Ready to elevate your career and make a real difference in the lives of our customers? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

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